Movie rental playback freezing and chopping

My movie rentals will stop with no audio and then fast forward, skipping parts of the movie and they all do this constantly. I can't get through a single movie, not even a trailor. Just started recently.

http://www.apple.com/support/itunes/store/rentals/
Chat link at the bottom of the page.
Good luck, and regards.

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Here are the specs:
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512GB Solid State Drive
I was on chat yesterday with an Adobe tech. Although playback/render settings show the OpenCL option to utilize the AMD graphics card for processing, I was advised to switch to "Software Only" as that card is not supported yet. I had to re-render my 45 minute documentary (which doesn't appear to be any faster than it was on my old 2011 iMac by the way) and it still has the same issues.
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Thanks,
Jason

Hi All,
Taking some tips from Kevin Monahan. If you haven't already gone through this list please do so.
Sign out from Creative Cloud, restart Premiere Pro, then sign in
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Trash preferences
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Delete media cache
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My itunes movie rental keeps freezing how can i continue watching it?

my itunes movie rental is frozen and will not let me watch past a little over an hour and half. how can i continue my movie?

Hey rossfromwarren,
Thanks for the question. It sounds like you were experiencing an issue with an iTunes Movie Rental. Due to the time limits associated with rentals, you may wish to report a problem with your purchase if the issue was not resolved before expiration:
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT1933
Thanks,
Matt M.

My ipad has a message saying a movie rental has expired and i cant remove it so am unable to use my ipad. can anyone help?

Hi
My ipad has a message saying a movie rental has expired and I cant remove it, so am unable to use it. Can anyone help?

Hi there, this problem has probably been resolved now, but I must say that I came across these posts today as I had the same problem, my old e mail kept popping up, but all sorted now! Old Apps are not tied to the old Apple ID, honestly!
Rudegar is so right, all you do is go the SETTINGS/iTunes & App Store, then select `Apple ID` `Sign Out` then you get the chance to enter your new ID, and it worked a treat!
Good luck with anyone else with this problem, as I spent so long on this, really stupid!
PS you`ll need to again verify bank details

HT3209 why does my movie rental download stop and reload just before it completes the download. I've tried 4 times now after waiting hours for the download. Ugh!

why does my movie rental download stop and reload just before it completes the download. I've tried 4 times now after waiting hours for the download. Ugh!

This Apple article might help ya out -> iTunes Store: "Error (-50)" when downloading purchased content
Try following along with the article and deleting the cached downloads, then try again.

Itunes Movie Rental Geographical Limitations and Offline Access

I live in Canada and will be travelling to Vegas next month. I'd like to be well prepared with some movie rentals through itunes on my macbook air.
My concern is, would there be any geographical limitations in viewing movies in USA that have already been previously rented and downloaded in Canada from the Canada Itunes store?
In simpler terms, If I rented a movie from iTunes Canada (while physically being in Canada), would it be viewable while in USA?
Also, would I have to have an internet connection to watch it even though it's been dowloaded in advance?
I've read through many boards (though there has been no clear answer) that many have been having issues playing movies without first having an internet connection.
I've read that some iPad and iPod users report that there are no issues with watching rentals without any internet connection to begin with, but I have yet to hear a macbook user report the same.
I was wondering if I could get a certain answer as to whether or not an itunes rental could be played WITHOUT ANY internet connection whatsoever to begin with on a MacBook Air.
Much thanks in advance!

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

ITunes Movie Rental Playback too dark

I have downloaded 100s of GBs of video podcasts, free TV programs, & other free video content from the iTunes Store since I obtained my Mac Mini (Early 2009 2.0GHz-4GB-320GB OSX.6.6, 'iTunes 10.2 (34)') in 11/2010, and they have all played admirably--no complaints--on my 14 year-old Samsung CRT SDTV (connected via Mini-DVI to VGA and this converter box [http://www.monoprice.com/products/product.asp?cid=101&cp_id=10114&cs_id=1011407&pid=4724&seq=1&format=2]. In fact, ANY video (QT, Flash, Silverlight, etc.) I've played on it has displayed wonderfully...this is mainly what the Mini is used for.
(I should note that the Mini shipped with OS 10.6.3, but when I upgraded to 10.6.4, the overall display had a markedly richer, but darker quality to it--enhanced the desktop & apps' appearance, but (as many on these boards at the time decried) added darkness to all video. I went through convulsions re-calibrating the color using the provided system software, but could never quite get back to the as-purchased video luminance, and had to compromise with a "futzed" calibration. Subsequent OS updates have not changed this).
However, last night, for the very first time--and I've had an iTunes account practically since the iTunes Store opened--I decided to make a real purchase, and rent a movie while visiting some friends. I brought my Mini & cables over, plugged into their similar vintage Panasonic SDTV the same way as into mine: via RCA jacks; had done this before to show it off, and everything displayed fine without a hitch. We also both have FiOS broadband internet. Before renting, everything was great--I showed off photos using the OS screen saver, then played with Front Row, watched a Danish cooking show podcast (quality was near normal SDTV), so, everything was functioning properly.
I went into the iTunes Store and ordered the rental for "Inception" (no HD option, and I have iTunes configured to always play SD quality in prefs). Not five minutes after the download began (it said the 2GB+ file would d/l completely in 62 minutes), I double-clicked on the Inception icon to begin playing, and when the video window appeared, clicked the diagonal arrows to go into full screen. Boy, was this video dark! We might have thought it was intentionally produced that way, but one of my friends had seen the film in the theater, so I knew something was wrong. After half an hour of suffering (could not make out details at all--we were actually missing plot items), I paused the movie, and went into display prefs to try to lighten things up--didn't have time to do a full-blown re-calibration, but I unchecked "Show profiles for this display only" and picked a non-specific profile that was the brightest. It helped some, but at that point I figured I'd never rent from iTunes again...really a waste of $4 (beforehand, my friends were going to get the DVD from Redbox for $1, and told them the $3 savings would not be worth it).
After 90 minutes or so, I attempted to rewind a bit on the Apple Remote (old white version) as I had already done many times--but this time I supposed I held the "back" button too long, and the movie display disappeared completely. "WhaddidIdo?" So, I double-clicked the Inception icon in iTunes Rentals again, maximized to full screen, and was rather confused--the new movie window was SO BRIGHT AND FULL OF PREVIOUSLY UNSEEN DETAIL that I had trouble finding where I had originally intended to rewind to...the difference was so great, it seemed like a different film! "Don't touch anything else now!" my friends implored: "Leave it like that! That's how it looked in the theater."
WHUHAPPEND?
After the film's end, I stopped it just as the credits began, and went back to watch the beginning again...watched for half an hour or so to get what we had missed in the darkness. Then, being late, stopped it and shut down, intending to watch more of it at home before the file expired this evening. Despite the late hour, I couldn't resist hooking up my Mini at home again and trying it out. BUMMER. I could watch it, but it was back to the "dark ages." All my other videos--podcasts, streaming flash, whatever--all still look great. Just not this paid movie rental.
Any ideas, folks? I sure am skeptical now of purchasing ANYTHING ELSE on iTunes again.

Hi Epski
Let us know how you go as i'm having the same issue also. I upgraded to yosemite and itunes 12 at the same time and thought the OS upgrade was the issue. I downgraded back to Mavericks again (for lots of reasons i won't go in to here) thinking this would fix the problem but it didn't.
When i play any video content from itunes 12 in full screen goes dark once the controls fade away. QT, appletv or anything else plays them perfectly, as per itunes 11!
You don't have a Samsung TV by any chance do you?

Ipad movie Rental stopped downloading and said go to Downloads to continue download but can't find the download button

I can't continue my movie rental download after it was interrupted. Can someone help me?

Hi Bts051987,
Thanks for visiting Apple Support Communities.
If you cannot resume or restart your movie rental download, try the following steps.
First, force close the iTunes app:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app's preview up to close it.
From:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Next, follow these steps:
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
From:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Regards,
Jeremy

Albums and movie app keep freezing and crashing

ever since updating to 4.3 ive had issues, album app and movie app constantly freezes wont start crashes then tablet reboots. i get sytem process is not responding msg. ive done a factory reset still same problems. jut now tablet is just a coaster

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I suggest that you to run your phone in safe mode for a while to check if you still experience this. If not this may be caused by any downloaded application.
How to boot into safe mode?
Also try to remove SD card if you have any inserted.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

ITunes video playback freezing and out of sync from audio problem

There's one thing that bugs me more than the non-responses I get from Apple Support is when I try to watch a movie on iTunes and during the action parts or exciting scenes, the video freezes and pauses from the audio for a few seconds. It happens quite often during video play. How can this matter be solved and I can watch a movie that costs WAY too much to buy on iTunes and actually enjoy it for once? Anybody? Hello? Bueller?

Q? Are you using Quicktime to play the video on your PC or other video player like Real Player?
As some 3rd party players may not sinc right or you may have to download a newer codec.
I use GOM player and it works well on my PC for video from iPhone 4S.
Hope this helps.
Greg

Why does one movie rental start immediately and another after 15 hrs?

Yesterday I rented a movie, actually two, via Apple TV2 and both started immediately and ran to finish without interruption. Today , after that experience, II tried to rent another movie and apple tv 2 tells me it will be ready in 15 hours. What is the deal? can I get out of the rental, is thre any way to tell in advance of renting when it could be viewed? This makes movie rentals on Apple TV impractical.

From the admin account:
# Right click on the application
# Select Properties
# In the Compatibility tab, make sure that Privilege Level: "Run this program as Administrator" is not selected.

Resets during movie rental playback

I've watched two rented movies using the Apple TV. In both cases the Apple TV seems to reset itself in the middle. For example, in the second movie I watched, at around 1 hour, and than 3 times after that, the Apple TV reset back to the home screen with no warning. It only takes a couple of seconds to reset and I can carry on from where it left off, but it's very annoying. Is anyone else experiencing this?
I think it's never happened when streaming material from my Macbook.

Hey CharlieBrown777,
Thanks for the question. iTunes Store Movie Rentals cannot be shared with Home Sharing:
iTunes: Setting up Home Sharing on your computer
http://support.apple.com/kb/ht4620
- In addition, rentals from the iTunes Store can't be streamed or transferred to another computer using Home Sharing.
Instead, you can learn about moving the rental to another device:
iTunes Store: Movie rental usage rights in the United States
http://support.apple.com/kb/HT1415
Thanks,
Matt M.

DVD Playback Freezing and Skipping

I know there have been a million posts on this topic (I've perused many of them), but I thought I would post my own specifics in hopes of getting an answer that might help. I have a 62 minute video project (high school football highlight video) that I put together in FCP. I exported the Video as an MPEG2 16:9 Best Quality 120 minutes using Compressor. The Audio is Dolby2 AC3 format as most posts have recommended. I am building and formatting using the default settings on DVDSP. The playback is fine about half way through but starts to skip, pixilate and freeze on an off after that. Using Memorex, DVD-R (16x, 4.7GB, 120min) media for burning with my iMac internal DVD burner. Original footage is basic Digital 8 video captured on a Sony video camera. Is there anything that I can do with settings or other factors that will fix this problem.
Thanks in advance for any suggestions.

Thanks, I will try another option. What about the video compression. Is there a better format to compress the video files to? That is the only other variable that I can see with my limited experience.

Movie rental on itunes and problem to see it on the Apple TV

Hi,
I rented a movie on itunes and I could not look on the Apple TV.
I had to watch it on the ipad.
the control AppleTV airplay on the ipad is good, but nothing launches on the Apple TV
Thanks for your Help
Rixo

If you downloaded the rental to iTunes, it will appear on AppleTV to play under Computers icon - a new Rentals section appears.
The movie must download completetly.
As a rental item can only be played on one device if you moved it to iPad you'd have to move it back to iTunes to see on AppleTV.
AC

Itunes movie rental playback on TV

Now that the UK has finally caught up with the US with regard to itunes movies (or films over here!) I was wondering how people find the actual experience of downloading a rental to their touch and playing it back over a line out connection to a TV? Quality / Battery life etc... My previous experience with a 5th gen video iPod was an acceptable picture but not that I would say was any where near DVD quality (understand the heavy compression used).

Hi musicvan
You are correct,it isn't DVD quality. I tried a couple of music videos from my ipod Touch before the UK introduced movie renting/buying. The quality was acceptable, however I don't think I'll be watching any movies through my Touch on my 32" LCD, especially now HD is getting more popular.
You also need to purchase the ipod Touch docking station. Any other third party ipod dock will only give you sound, no video (something to do with a security chip Apple installed on the Touch). The alternative is 'Apple Component AV Cable', which finally gave me what I was looking for.
Hope this helps!
Mark

Movie rental playback freezing and chopping

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