Movie Rental stops playing and cant get the film back.

I rented a movie and it stopped playing half way through.  I tried to watch it again and is asking for me to purchase it, what do i do?

I'm having the same issue today, and followed Mr Winston Churchill's advice, but haven't heard anything back.
I'd like to know how Apple resolved your issue, if at all, and what steps you took.
Cheers

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