Movie rental won't play and doesn't show in library (not in video app)

I've downloaded the movie successfully. It is not in my iTunes library but when I search using Finder, it says that it is there? (location says iTunes/iTunes Media/Movies/TITLE) When I click to watch via the route file in finder, it rediects to iTunes movie folder but doesn't play and it still isn't on the list.
As it's a rental I'm sure that this will still be considered that I have started viewing so it will expire in 24 hours.
Any way to fix this and to 'reset' this so I can watch it and not have my rental period finished?
Thanks

If you are in the states, you may be able to re-download for free. The file may be corrupted.

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