Movie rental wont play

I just rented two movies and they both finished down loading, i tried playing both of them and neither of them will. The screen just stays black and does nothing
any ideas?

From the iTunes Store Terms of Sale:
MOVIE RENTALS
Movies are viewable only on your Mac or Windows computer (using iTunes version 7.6 or later), iPhone, video-enabled iPod (iPod touch, iPod nano (3rd generation), or iPod classic), or on TVs using your Apple TV. Movies in high definition resolution (HD) are viewable only on TVs using your Apple TV and must be downloaded directly to your Apple TV. Movies are viewable only on one device at a time.
You must be connected to the iTunes Store when moving or streaming movies. Once a movie is moved, it is no longer viewable on the sending device. You may only move movies to another device from your Mac or Windows computer. Movies downloaded directly to your Apple TV may not be moved.
You have thirty (30) days after downloading a movie to begin viewing. Once you begin viewing, you have twenty-four (24) hours to view the movie (the “Viewing Period”). You may view the movie an unlimited number of times during the Viewing Period. Movies are not viewable after the thirty (30) day period. Stopping, pausing or restarting a movie does not extend the available time for viewing.
If you move a movie to an iPod or iPhone and then use iTunes to restore the iPod or iPhone before you finish watching it, the movie will be deleted and will not be recoverable. This also applies to choosing Settings > Reset > Erase all content and settings on iPod touch and iPhone.
Broadband Internet connection required.
For more information about Movie Rentals, please read the iTunes Store Movie Rental FAQ http://www.info.apple.com/kbnum/n307257

Similar Messages

  • TS1717 iTunes movie rental stops playing on ipad

    iTunes movie rental keeps freezing at same point in rental is there anything I can do?

    I have the same problem. At first I got this message:
    This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
    I have a brand new macbook pro 15" with a 2.2 GHz Intel Core i7 and 8GB of ram. I have purchased numerous TV episodes in both HD & SD and have no issues. i rented this movie yesterday and could only play it via my Apple TV. I haven't installed the latest OS update but my itunes is up to date and like I mentioned I can play everything else.
    I just tried again after changing the setting to switch displays to save power. Now every time I try to play the movie it asks me to authorize my computer, then tells me its already authozied, then gives me a black screen in play mode with no movement on the play indicator.

  • TS1707 itunes movie purchase wont play on computer with windows 7 why?

    I recently bought promethius the movie on itunes and attempted to watch it, but it wont play on my computer.  does anyone know why this is happening and how can i fix the problem without having to delete the movie and rebuy it?  please help.  I am on a computer that uses windows 7.  all other movies i have purchased play with no problem but this one. thanks

    Could you walk us through what happens when you try to play the movie, please?

  • Movie rental not playing.

    I rented "once" on itunes. It payed for it, downloaded and put it in my library. It even started the 24 hr countdown, but instead of playing it, it just crashes my computer.
    All of the movies I've purchased work on my computer, only the ne that I've rented crashes the system.
    How do I get a refund?
    I don't really want to rent movies on there anymore, I just want my money back.

    You should have received a receipt for that movie rental. So on the receipt, click "Report Problem" next to the item name. You'll be redirected to the iTunes, then just explain what happened to you.
    I also think you should not blame Apple for that, once your problem comes possibly from you computer and not from the Service you bought!

  • Itunes rentals wont play

    i rented a movie on itunes and it wont play, all i get is a black scree

    It has happened to me too, sometimes iTunes 7 will play a bunch of songs and all of a sudden it stops, even if I fast forward to the next track it simply won't play anything, have to restart it to make it work.
    Itunes7 is cr@p.

  • Itunes movie rental stoped playing

    rented a movie and it stopped playing 25 mins into the movie

    I have the same problem. At first I got this message:
    This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
    I have a brand new macbook pro 15" with a 2.2 GHz Intel Core i7 and 8GB of ram. I have purchased numerous TV episodes in both HD & SD and have no issues. i rented this movie yesterday and could only play it via my Apple TV. I haven't installed the latest OS update but my itunes is up to date and like I mentioned I can play everything else.
    I just tried again after changing the setting to switch displays to save power. Now every time I try to play the movie it asks me to authorize my computer, then tells me its already authozied, then gives me a black screen in play mode with no movement on the play indicator.

  • Itunes Movie Rental Not Playing

    I just rented a movie from itunes, it said it was ready to play but i chose to watch later. When I hit play button, It goes into player mode but nothing happens, when i scroll through the film the still images apprear but its not playing.
    Can Anyone Help ?

    I have the same problem. At first I got this message:
    This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
    I have a brand new macbook pro 15" with a 2.2 GHz Intel Core i7 and 8GB of ram. I have purchased numerous TV episodes in both HD & SD and have no issues. i rented this movie yesterday and could only play it via my Apple TV. I haven't installed the latest OS update but my itunes is up to date and like I mentioned I can play everything else.
    I just tried again after changing the setting to switch displays to save power. Now every time I try to play the movie it asks me to authorize my computer, then tells me its already authozied, then gives me a black screen in play mode with no movement on the play indicator.

  • HT1657 my movie rental wont download completely

    My rental movie wont download past 1 min 59 secs of play time. what do i do

    Does your phone have enough available memory for the movie? Maybe you will need to clear some space.

  • My rented movie STILL wont play

    I keep seeing this, and now i rented a movie and have been trying to play it around every ten minutes for the past 2 hours, and all i get is a frozen itunes with a black screen. I played all my other movies fine, tried my shows and music they work good too. I searched and searched but there is never an answer even though lots of people keep asking about it. Yeah, and dont say email apple, they dont reply, and thay charged me twice for the rental so i ATLEAST WANT TO WATCH IT.

    One thing that might help out.
    Have you tried updating itunes?
    http://www.apple.com/itunes/download/

  • HT1657 Rental wont play

    I have downoaded a rental movie and while in downloa it said that it was ready to play and i pressed play nd it played until it got to 1:21 minutes, then stopped and ever since it will not play.

    Hello gsabryant,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    Have a nice day,
    Mario

  • Itunes movie rental wont move to ipod.

    I rented a movie and it synced to my iphone. I then found out that I cannot play the movie on my TV through the iphone so I tried to move the movie to my 30 gig Ipod video. Could not move it. I tried re-renting the movie while my ipod video was connected to itunes on my pc. The movie downloaded and is in the rental folder in the itunes library but I cannot movie it to my ipod. I tried itunes help and followed their directions without success. The movie is stuck in the "Rental" folder in the library and cannot be moved anywhere. Please advise.

    Hi,
    I see this question is marked "non answered" yet the answer is there. It is my belief that our 30 or 60g (aka 5th gen video) iPods, because they allow analog transfer to a TV, are not able to accepts a rental movie. It's unfortunate because that's how we watch iTunes content. I think I will buy a Mac Mini soon to accomplish this function.

  • Movie rental not playing 6 hours remaining

    My partner rented a movie last night and watched most of it. This morning, I wanted to watch the movie since I wasn't available last night. My Apple TV says I have 6 hours remaining on my rental. When I try to play it, it freezes. I try to skip ahead a chapter, and it pauses. I try to fast forward, and it pauses.
    I would like to know how I can fix it
    OR
    how I can get a refund.

    I thought so, however I just unplugged it and it seems to have done the trick.

  • My movie rental wont dowload, it says downloading but never moves from zero KB?

    Iv purchased a rental download from the iTunes store. in the downloads part of my iTunes it says it is downloading but never moves from zero KB (even after 2 hours) pausing it, restarting iTunes or even restarting my laptop doesn't help. Anyone have any ideas what I should do? 

    Does your phone have enough available memory for the movie? Maybe you will need to clear some space.

  • Rental wont play

    I just rented a movie and it downloaded but when I click play it comes up with the black screen and time tracker but no movie ... what do I do?  I'm playing it on a Mac

    Is your Mac connected to the internet?  That is required to start playing the movie.  After the movie starts, you may disconnect from the internet if you wish.

  • Movie Rental stops playing and cant get the film back.

    I rented a movie and it stopped playing half way through.  I tried to watch it again and is asking for me to purchase it, what do i do?

    I'm having the same issue today, and followed Mr Winston Churchill's advice, but haven't heard anything back.
    I'd like to know how Apple resolved your issue, if at all, and what steps you took.
    Cheers

Maybe you are looking for