Movie rentals disappear from IPad when trying to download

This is the second time this has happened now whilst using IOS7 on IPad.  Try and rent a movie and it does not appear to download or appears to only partially download.  Click on the little cloud icon or the download circle to restart the download and the video simply disappears. Fortunately we have been able to get a refund by using the report a problem option when we get the email receipt.

What do you mean it doesn't recognize it? Are you getting a message that the password is incorrect?
Sign out of your Apple ID, restart your iPad and sign in again. Settings>iTunes & App Store>Apple ID>Tap your ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go go back to Settings>iTunes & App Store>Apple ID. Sign in again.

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