Movie Rentals + iTunes 7.6.1.9 = Wasted Money

Hi, I'm wondering if anybody else is experiencing the same problems I had with movie rentals. Non-rented movies play on my setup / installation. Upon renting a movie, and attempting to play it, iTunes will show the first frame of the video and play one second of the sound. At that point, iTunes locks up. The 24 hour period started to count down though. I sent Apple an email yesterday, but they have not responded yet. The movie has expired now.
This is caused by a bug in iTunes. Now that my iTunes has a movie rental, it places the movie rental in a separate category in the left of the iTunes window called "Rented Movies." When I click on that category, not selecting nor mousing over the movie rental window, but immediately clicking on the category "TV Shows," iTunes will now fail to play the TV Show video in the same failure mode that the movie rental movies fail. iTunes is only using about 10% of my CPU during the time it is locked up.

This was posted by Mimico Kid in another thread on the problem; perhaps it will help:
This can be a tricky problem to figure out since iTunes doesn't specify what file name is "invalid or too long" and there's no documentation on what determines if a file name is "invalid or too long".
We had one user report that he was able to use his/her keen eyesight to note the last file that appeared before the error message appeared and it turned out that file was the cause of his/her trouble.
If your eyesight isn't that keen, I'd suggest concentrating on the file name being too long possibility.
The entire directory path leading to the file is considered part of the file name so, as an example, iTunes' default settings might place a particular file at C:\Documents and Settings\ user name \My Documents\My Music\iTunes\iTunes Music\artist folder\album folder\whatever.m4a.
Is the directory path leading to your consolidated location much longer than that?
polydorus has suggested a way to look over your file names: Assuming your music is currently in the default location, make your way there with Windows Explorer and select List in the View menu menu and see if anything stands out as being unusual.

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Movie Rental iTunes Store - Apple TV2

1. When you go to rent a movie and get notice that it will take 1-2 hours before you can view the movie, when the movie is ready for viewing how long does it hold before you have to start over?
2. If you have rented a movie but missed the view window on your Apple TV2 is there any way you can download that rented movie to your computer, so you can view it on home sharing from your computer next time?

1. It should remain ready for viewing until you are ready to watch it, unless you navigate to something else or turn the Apple Tv off.
2. If you want rentals to download to the computer, you need to rent them from the computer.

How to transfer movie rental from Macbook to macmini

How can I transfer a movie rental from my Macbook to my Macmini?

No transfer necessary. Open iTunes on the mini. You can watch the rental from there.
Also, good facts to read about iTunes movie rentals > iTunes Store: Movie rental frequently asked questions (FAQ)

Can I watch an iTunes movie rental on a TV connected via mini displayport?

I'm not sure if there's been any headway with this, but I've got a mini displayport to HDMI adaptor on the way that I'm going to use to connect my MacBook Pro to my HDTV, effectively using the TV as an external monitor.
And of course, I want to watch some iTunes movie rentals on the TV instead of my laptop, but digging around the internet has shown that I might be facing an issue relating to the HDCP standard that would prevent me from being able to use my TV in this manner.
Is this still an issue? I have a fall 2009 MacBook Pro, which may be important, as I've read that Apple modified the mini displayport on the MacBooks in 2010.
Other than renting a movie as a sort of guinea pig with the possibility of being shot down and wasting my money, is there any way to know if this is going to work? Or is it simply a fact that any monitor/TV connected to my MacBook through the mini displayport is incompatible with HDCP, and I'm totally out of luck?
(Which, FYI Apple, is utter horse **** and is absolutely counter-productive to the notion of encouraging me to pay for digital entertainment.)
What are your thoughts, folks?

If your HDTV is HDCP compliant, you probably will have no problems. But you might want to read this information which while written a while back still, to the best of my knowledge, applies:
http://www.ilounge.com/index.php/articles/comments/16488
HDCP compliance is, from what I've read, rather a "rubber ruler" so even if your TV lists as being HDCP, it might or might not work correctly with your Mac. Testing with one movie first might avoid an expensive surprise.
As to your complaint to Apple, it probably wasn't up to Apple but instead was forced on them as part of the conditions by the content owners for licensing movies and shows to the iTunes Store. But feel free to comment to Apple via their feedback pages:
http://www.apple.com/feedback

ITunes Movie Rental Playback too dark

I have downloaded 100s of GBs of video podcasts, free TV programs, & other free video content from the iTunes Store since I obtained my Mac Mini (Early 2009 2.0GHz-4GB-320GB OSX.6.6, 'iTunes 10.2 (34)') in 11/2010, and they have all played admirably--no complaints--on my 14 year-old Samsung CRT SDTV (connected via Mini-DVI to VGA and this converter box [http://www.monoprice.com/products/product.asp?cid=101&cp_id=10114&cs_id=1011407&pid=4724&seq=1&format=2]. In fact, ANY video (QT, Flash, Silverlight, etc.) I've played on it has displayed wonderfully...this is mainly what the Mini is used for.
(I should note that the Mini shipped with OS 10.6.3, but when I upgraded to 10.6.4, the overall display had a markedly richer, but darker quality to it--enhanced the desktop & apps' appearance, but (as many on these boards at the time decried) added darkness to all video. I went through convulsions re-calibrating the color using the provided system software, but could never quite get back to the as-purchased video luminance, and had to compromise with a "futzed" calibration. Subsequent OS updates have not changed this).
However, last night, for the very first time--and I've had an iTunes account practically since the iTunes Store opened--I decided to make a real purchase, and rent a movie while visiting some friends. I brought my Mini & cables over, plugged into their similar vintage Panasonic SDTV the same way as into mine: via RCA jacks; had done this before to show it off, and everything displayed fine without a hitch. We also both have FiOS broadband internet. Before renting, everything was great--I showed off photos using the OS screen saver, then played with Front Row, watched a Danish cooking show podcast (quality was near normal SDTV), so, everything was functioning properly.
I went into the iTunes Store and ordered the rental for "Inception" (no HD option, and I have iTunes configured to always play SD quality in prefs). Not five minutes after the download began (it said the 2GB+ file would d/l completely in 62 minutes), I double-clicked on the Inception icon to begin playing, and when the video window appeared, clicked the diagonal arrows to go into full screen. Boy, was this video dark! We might have thought it was intentionally produced that way, but one of my friends had seen the film in the theater, so I knew something was wrong. After half an hour of suffering (could not make out details at all--we were actually missing plot items), I paused the movie, and went into display prefs to try to lighten things up--didn't have time to do a full-blown re-calibration, but I unchecked "Show profiles for this display only" and picked a non-specific profile that was the brightest. It helped some, but at that point I figured I'd never rent from iTunes again...really a waste of $4 (beforehand, my friends were going to get the DVD from Redbox for $1, and told them the $3 savings would not be worth it).
After 90 minutes or so, I attempted to rewind a bit on the Apple Remote (old white version) as I had already done many times--but this time I supposed I held the "back" button too long, and the movie display disappeared completely. "WhaddidIdo?" So, I double-clicked the Inception icon in iTunes Rentals again, maximized to full screen, and was rather confused--the new movie window was SO BRIGHT AND FULL OF PREVIOUSLY UNSEEN DETAIL that I had trouble finding where I had originally intended to rewind to...the difference was so great, it seemed like a different film! "Don't touch anything else now!" my friends implored: "Leave it like that! That's how it looked in the theater."
WHUHAPPEND?
After the film's end, I stopped it just as the credits began, and went back to watch the beginning again...watched for half an hour or so to get what we had missed in the darkness. Then, being late, stopped it and shut down, intending to watch more of it at home before the file expired this evening. Despite the late hour, I couldn't resist hooking up my Mini at home again and trying it out. BUMMER. I could watch it, but it was back to the "dark ages." All my other videos--podcasts, streaming flash, whatever--all still look great. Just not this paid movie rental.
Any ideas, folks? I sure am skeptical now of purchasing ANYTHING ELSE on iTunes again.

Hi Epski
Let us know how you go as i'm having the same issue also. I upgraded to yosemite and itunes 12 at the same time and thought the OS upgrade was the issue. I downgraded back to Mavericks again (for lots of reasons i won't go in to here) thinking this would fix the problem but it didn't.
When i play any video content from itunes 12 in full screen goes dark once the controls fade away. QT, appletv or anything else plays them perfectly, as per itunes 11!
You don't have a Samsung TV by any chance do you?

Problems downloading and watching first movie rental from iTunes

I wanted to try renting a movie through iTunes tonight and it has been constant problems on my Windows 7 64-but PC home theater PC with iTunes 10.5. I was going to rent it through Amazon Video on Demand, but they didn't offer the movie in HD on a PC (I would need a Ruku box, Tivo or Blu Ray player to get Amazon Video in HD). I have used Amazon SD and Netflix HD streaming on the PC with no issues, so it is not normal to have problems streaming video with this PC or the internet connection here.
The iTunes download was indicating it will take 2 hours and I let it buffer about 30 minutes on my 15Mb connection. Over 1 gig is cached.
I can only play the movie a few minutes at a time before the movie playback and download both stop with unknown error -39 and I have to manually resume the download every few minutes and restart the movie or else iTunes freezes completely and I have to kill it and restart it and I have also rebooted the PC.
The 24 hour rental countdown has already started since I have already attempted to start watching the movie and it doesn't look like I'm even going to have time to finish watching the movie now. Every time iTunes crashes and I relaunch it, I now have to re-enter my iTunes password just to get into iTunes.
This has been a complete nightmare and waste of time and waste of the $4.99 rental fee.
Are there any fixes to these issues?

I waited for the download to complete and now when I play the movie there is no sound!!
The movie had sound before even though I could only play a few minutes of the movie at a time.
I have sound everywhere else on the PC including the music in iTunes. Only the movie playback has no sound.
I have tried rebooting, reinstalling iTunes and I even installed Quicktime because an old thread about iTunes movie rentals playing with no sound suggested installing Quicktime separately, but it has not helped.
This is a very poor experience renting movies through iTunes.
I can't find a way to subscrive to answere to this question without subscribing to email alerts fot every post in this forum.

I have a new movie rental in my iTunes account on my Mac Book Pro but does not show up on Apple TV. All my other purchased movies are there OK. Any suggestions?

I have a new movie rental in my iTunes account on my Mac Book Pro but does not show up on Apple TV. All my other purchased movies are in there OK. Any suggestions?

It won't show up on your Apple TV until it is fully downloaded into iTunes on your computer, have you done this.

Purchased movie from Itunes wont sync with Iphone but rental movie will????

I purchased a movie from Itunes and it shows up in my library movies but it wont sync with my iphone. Before I bought the movie i rented a movie to make sure it works and I liked the format so I know that it can auto sync with the iphone. In they Sync section of Itunes under videos it only has 2 headings. Rental movies and TV shows. There is no option for Movies at all so it does not even come up to transfer it over to the phone like with the rental.
I have solved the problem temporarily but would love help on a proper fix. If I check the box manual merge music and videos on the summary page I can get the movie over by dragging it from the library and dropping it into the phone but it still does not show up under the video tab but is on the phone. This then deletes all my music and I have to manually sync that as well.
HELP!!!!!!!!!!!!!! I am using a mac book with an iphone and a move in Itunes that I actually paid for - from itunes. I just cant figure it!
Natalie

I think the layout in sync could be improved for movies perhaps putting Purchased Movies right after Rental Movies. When I am on that tab, Rental Movies (I have none and it tells me so) and then TV shows are visible on the screen with lots of blank space under. I had to scroll down to find the movie sync option (which may seem pretty obvious - but with all the white space after TV shows, I didn't notice that the scroll bar had room to scroll further). Yes, I feel a little stupid (and grateful to you for making the solution so obvious), but I do think the tab layout contributed to my ineptness.

I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. Will I still be charged?

I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. I have rebooted Itunes and resumed the download of the movie only to receive the same error code. Has the movie file been corrupted? Can I recover the rental even though the time has elapsed? Will I be charged?

Did you figure this out? I haven't rented a movie in this new iTunes yet and saw one tonight I wanted to rent. Same fricken thing is happening to me. I hate this new iTunes, and I really hate that there are problems like this....why the heck do they have to fix something that isn't broken and break it? This just really stinks.

HT1657 i recently rented a movie from the itunes store in hd and closed itunes on accident and after reopening itunes i cannot find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere

i rented a movie from the itunes store in hd and closed itunes on accident after letting it download and after reopening itunes i am un able find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere. i did start it... but i have atleast another 20 hours to watch it before the rental expires.

Doublechecking. Did you download the rental in iTunes for Mac, iTunes for Windows, or an iOS device?

Itunes Movie Rental Geographical Limitations and Offline Access

I live in Canada and will be travelling to Vegas next month. I'd like to be well prepared with some movie rentals through itunes on my macbook air.
My concern is, would there be any geographical limitations in viewing movies in USA that have already been previously rented and downloaded in Canada from the Canada Itunes store?
In simpler terms, If I rented a movie from iTunes Canada (while physically being in Canada), would it be viewable while in USA?
Also, would I have to have an internet connection to watch it even though it's been dowloaded in advance?
I've read through many boards (though there has been no clear answer) that many have been having issues playing movies without first having an internet connection.
I've read that some iPad and iPod users report that there are no issues with watching rentals without any internet connection to begin with, but I have yet to hear a macbook user report the same.
I was wondering if I could get a certain answer as to whether or not an itunes rental could be played WITHOUT ANY internet connection whatsoever to begin with on a MacBook Air.
Much thanks in advance!

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

I rented a movie from iTunes on my apple tv, can I watch this rental on another apple tv that's on the same network and under the same account?

I would like to rent a movie from iTunes on one of my apple tv's and would like to know if I can watch that movie rental on another apple tv on the same network. I used to rent movies on my Mac and was able to watch on different apple tv through home-sharing.

Hey hskcheng,
Movies rented on an Apple TV can not be transferred to a different device. See this article for reference -
iTunes 12 for Mac: Rent movies from the iTunes Store
Thanks for using Apple Support Communities.
Happy computing,
Brett L

Can I transfer an iTunes movie rental from one computer to another?

A movie I rented on one PC with iTunes Windows won't transfer to my main PC. I'm using the latest version of iTunes and Windows 7.
I also have an iPhone 4s with iOS 6. I can't transfer the movie rental there either.
(I want the movie on my main PC, because only that PC will show it on my TV. Both PC's are suthorized.
Help!

Sorry, but rentals cannot be transferred from one computer to another. Unless someone's found a trick I haven't seen, if you want the rental on your main PC, you'll have to pay to rent it again. As to transferring the rental to your iPhone, see:
http://support.apple.com/kb/HT1390
Regards.

I rented an HD movie in iTunes by mistake. Can I switch the rental to SD version before starting to watch it? Trying to make room on iPad.

I rented an HD movie in iTunes by mistake. Can I switch the rental to SD version before starting to watch it? Trying to make room on iPad for more rentals to take with me on trip.

You can get the SD or 720p version by:
Open iTunes 11
Click iTunes in menu bar > select Preferences...
Click on the Store tab
Change When downloading High Definition videos, prefer dropdown to 720p > click OK
Click on the iTunes Store button
Click Purchased link
Click Movies tab
You should now see a download icon for the movies you already have 1080p version of.
Click on this download icon to download the 720p version.
This will put a 720p version in the same folder on your hard drive as the 1080p version. If you have iTunes setup to play 1080p when available, it will play the 1080p version. When you connect your iPad 1, it will sync the 720p version.
Don't forget to change your preference back to 1080p so you can continue to get the higher quality version.

Itunes movie rental on iPhone. Expired but continues to download.

I downloaded a movie on my iphone through iTunes. I was able to successfully watch the movie. 48 hours later the movie rental expired, yet itunes continues to try and re-download the movie. I've watched the download process a few times. It downloads the whole file (1.5GB), moves on to processing and then there is an error message that it is unable to connect to iTunes.
How do I remove this movie from the download queue?
Thanks,

If you rent it on your iPhone then it will download onto your phone, films from iTunes aren't streamed.
For rentals you have 30 days to watch it, but once you start watching it (even if you only watch one second) you then have 24 hours if you are in the US, 48 hours elsewhere, to finish watching it before it expires.

Movie Rentals + iTunes 7.6.1.9 = Wasted Money

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