Movie rentals on Apple TV - SHOCKING

I recently bought a 3rd gen Apple TV and downloaded a movie to watch on Apple TV, then it disappeared.  I had to start the whole process again, taking another hour and a half.  Is this normal?!?!  On most other services the movie is ready to watch in a matter of seconds.  Why would anyone ever rent from Apple TV?

First thing to establish is your internet speed.
Try speedtest.net on a computer.
iTunes Store rentals are large.  They are fixed size for a given quality (take a look in iTunes for examples when you browse movies, the sizes are listed on the left).
Apple recommend the following speeds for near instant playback:
SD               2.5Mbps
720p HD       6 Mbps
1080pHD      8 Mbps
Any slower for a given rental quality and the device has to partially download/buffer the file.
As an example I'm on aroun 4 Mbps, if I rent in SD quality it starts virtually instantly, but 720p HD may take 30 mins to buffer.
The iTunes Store content is fixed size unlike say Netflix which degrades qulaity to accomodate slower internet speeds.
The main problem with AppleTV2/3 is the lack of permanent storage - the available memory is shared between many things, and they cannot retain a rental and do other things it seems - just playing a movie trailer is enough to wipe out a rental that is 'partially downloaded' and something that frequently irritates.
AC

Similar Messages

  • Can't find HD movie rental on Apple TV

    I downloaded a rental - HD.  I see it on my PC, but can't get to it on Apple TV.  Suggestions?

    Hi there,
    You may find the article below helpful.
    Apple TV (2nd and 3rd generation): Purchasing and viewing movies
    http://support.apple.com/kb/ht5183
    -Griff W.

  • Cannot access my music library or movie rentals on Apple TV

    I am trying to set up my new Apple TV and home sharing is on, I can use photo stream to see my photos but cannot access my iTunes library, no music, no movie rentals. Please help I only have 1 day before my movie rental expires

    Unless you rented the movies on ATV I do not think you can watch them on ATV.  Where are you looking for your content?  i.e.  Are you looking under Music or under Computers > Music.

  • ATV great for movie rentals-  hey apple here is a suggestion

    Got the apple tv for movie rentals and it is really great. So much better than ordering a movie through my cable box.
    Apple you should have a request box so users can request a movie be put on atv. Also it would be great if you had a coming soon section so we as users know when to expect a movie to come out.
    This past weekend I wanted to rent back to the future... a classic movie. Not on atv. But war games was.
    Also the movie the Kite Runner just came out on DVD. I was wondering if or when it will be on ATV. it would be great if Apple provided this info.

    The party line from Apple is that movies from the partner studios will be available 30 days after the DVD release.

  • Why do I constantly get loading times of more than 200 hours for a movie rental on Apple TV, but I can stream any netflix movie without issue?

    It doesn't really make sense.  I have changed the video settings to lower resolution, but it doesn't seem to make any difference.  My first two movies with my Apple TV worked fine, but since then I am not able to get 5 minutes into a movie without it pausing and telling me it will be ready to view in 4, 24, 187, 224 hours.

    If you're not getting the same problem with sound on films/TV programmes that you've bought (if you are then you could try re-posting in the Apple TV forum on here for how to fix it) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Movie rental on Apple TV

    I rented a movie on my Apple TV, and it still says "ready to watch in 1 min" more or less 15 min ago. What should I do?

    This will be dependent on your network.
    Check current connection using speedtest.net (HD streaming needs at least 6mbps, if below switch to SD via settings - iTunes)
    Make sure DNS is set to automatic (settings - general - network)
    If on wifi try ethernet
    Reboot ATV and router

  • Change language on iTunes movie rentals via Apple TV

    We live in France and have to rent movies for our apple tvvia the French itunes, does anybody know if you can change the language on these films? like you can on bought DVDs.  Many thanks

    what do i have to do to see the movie as a whole movie?
    They are separate movies (as you stated).
    You cannot play movies consecutively as you can with music.

  • Started a movie rental on Apple TV, stopped it, now can't restart it.

    We started watching a movie on Apple TV by renting it.  Decided to try to turn on subtitles, so we stopped the movie.  Cannot get back to it.  If we hit Rent again it says we already rented it and tells us to go to Settings-Downloads and Check Downloads (doesn't exist).  Went to Settings-iTunes Store-Preferences-Check for Rentals and it just sits there thinking forever.
    I found another post that answered the question - sign out and back in to iTunes.  PITA and lame for what I expect out of Apple products.

    Welcome to the Apple Community.
    The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
    1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
    Netfix uses adaptive streaming, if you have a slow connection it will reduce the quality of the video, iTunes ensures you get the quality you pay for.

  • Sharing iTunes movie rentals with Apple TV

    I've downloaded  a rental movie from iTunes on my iPad but cannot see it in the menu for rentals on the Apple TV. I have the home sharing function selected on all devices. Any suggestions on how to resolve so I can view on the Apple TV?

    Do you mean you rented on iTunes on a computer or on AppleTV from iTunes store?
    If in iTunes on a computer check it's still there otherwise it won't show.  If it's more than 24 or 48 hours (US or some other countries) since you started watching the rental will have expired even if you've not finished watching it.
    AC

  • TA24640 Ordered movie rental on Apple TV and want to change and watch it on my computer.

    The movie was taking forever to load on a wired network and the apple TV wired into the network. Netfilx works faster, they may not be in HD, but really you are APPLE. I could have rented the movie on cable PPV and it would have worked seamlessly.
    Now I am on the computer while my wife is watching a cable PPV movie. Why The Face? 
    How can I watch the movie I ordered on my apple TV on my computer in iTunes without paying for it twice? I am on the same apple account.
    Thanks for the help.

    Welcome to the Apple Community.
    Unfortunately, you can't watch the movie on your computer after ordering it on the Apple TV.
    If the movie is slow to download, the first thing to check would be your internet download speed, you can do this at www.speedtest.net.
    1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
    Netflix is adaptive, it lowers the quality to stream faster, iTunes guarantees a fixed quality, you are asking the impossible if you think Apple can make an HD movie stream as fast as a low quality one, you can't make a silk purse out of a sows ear.

  • HT1657 unable to locate movie rental on apple tv

    Rented directly from appletv, started watching movie and halfway it kicked me out and appears as if I have never ented movie, but it does appear on my statement......where can i look for it 

    1000flossy wrote:
    I also am unable to view youtube and tv trailers to buy as well as movies to buy or rent! My apple tv is now redundant!!!!!
    you have a different issue then, sounds like your appletv cannot get access to the internet.
    Does anyone know how to email apple in the uk re this problem??????
    there's no point emailing apple, as the issue is most likely internal to your network and not a fault with the appletv.
    Does upgrading to snow leopard help?
    that would have no affect on the appletv being able to access the internet.

  • ITunes movie rentals on Apple TV

    I rented a movie on iTunes, watching it half way through and got cut off, keep getting kick out of the network.  Can't see the rental when I connected back on.  I'm thinking it's my router, but how could I get the movie back so I can watch the rest of it?

    Do you mean you rented on iTunes on a computer or on AppleTV from iTunes store?
    If in iTunes on a computer check it's still there otherwise it won't show.  If it's more than 24 or 48 hours (US or some other countries) since you started watching the rental will have expired even if you've not finished watching it.
    AC

  • HD Movie Rentals on Front Row or just Apple TV

    I saw the keynote where you can get HD movie rentals with apple TV. Will this be possible through Front Row on any computer or just with Apple TV?

    Does iTunes Rentals work with Front Row, because the movies don't show up in my the movies list in Front Row?

  • TS4124 ie should icloud allow apple tv to play my itunes movie rentals without itunes being open on my computer

    Shouldn't icloud sent my itunes movie rentals to apple TV without my computer open to itunes?

    Do I need to back-up all my movies and songs on to a hard drive
    Yes. An Apple TV, iPod, or iPhone is not intended to be a backup device and shouldn't be treated as one.
    The virus does not allow me to open iTunes, so how can I deauthorize that computer?
    You can't. If you run out of authorizations, you can use the Deauthorize All command. Otherwise, you should probably just leave it as is.
    (48848)

  • Does itunes movie rentals play right away?

    On an Apple TV, movie rentals from Apple play right away. Does the same thing happen on iTunes 11?
    --Sam

    Should play as soon as download is over. But consider that if you downloaded movie to one device you may not be able to play it on other once you started playing on first. I do not know what device have what restrictions, but you can find that info here.
    "You can move the rental between devices as many times as you wish during the rental period. However, the movie can only be played on one device at a time. If you rent a movie on an iPhone, iPad, iPod touch, or Apple TV, it is not transferable to any other device and you must watch it on that device."
    here is the source
    http://support.apple.com/kb/HT1415

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