Movie shows grey screen while playing.

I recently bought ( well, bought last night) Twilight in HD. I let it download overnight and when I went to play it, it only shows a grey screen. Since I have both versions of the movie, ( HD, and
SD) I played a little bit of the SD version ( which is still downloading. I had the download paused so the HD could download faster.) it played fine. Also, there is no sound in the HD version, although iTunes shows it is playing. Please help?

Hello Rae Jay,
You will need to delete "AppleUpstreamUserClient.kext" to get HD video working again.
However, to do this you must have administrative access to the system.
Do the following:
Open the "Macintosh HD", i.e. your hard drive, and navigate to go "System" folder, then to "Library" folder, then to "Extensions" folder and drag the "AppleUpstreamUserClient.kext" file to the Trash. Next, you will be prompted to authenticate, type in your password and press return.
Restart your computer and try playing the HD movie again.
Jake

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