Movie trailers app has no audio

I'm not getting any audio from Apple's movie trailers app - unless I'm using headphones. Otherwise, nothing. Anyone else have this issue, as well?

Am I better off just springing for QuickTime Pro? Can Pro convert the VOB files to an iPod-readable format?

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Iphone4s and iCloud/Apple Movie Trailers app stuck in loop using battery on wifi

This one is a long story and took me a day or so of looking around to figure out. I don't know if it causes all the battery drain issues, but it was at times causing some usage on my 4s.
Background:
I use my mac as an iTunes server - always running - so AppleTV can reach it etc via homesharing. I have a TimeCapsule too and a neat feature is wake on demand proxy where if the the mac is set for wake on demand and it is a sleep, the AppleTV will wake it via the proxy.   Works great. Even the iOS remote apps will wake it. Anything requesting a bonjour service that is active on that sleeping mac will wake it. All was good.
Then one day, I noticed it waking in the middle of the night - whenever the iPhone turned on with a notification. I thought that was weird. I quit the apps. hard reset, etc. Still occured. I could put the mac to sleep and just turn on my iPhone and it would wake. Note I have an iPad and it did not exhibit this behavior. I gave up for a few days. Mac would go back to sleep after 10 minutes so no big deal.
Side note I also have wifi sync OFF. I had it on for itunes syncing but noticed that iTunes maintained a constant connection to the phone even when not wired so you can drag and drop to the phone etc.    So to be sure that was not draining battery, it turned it back off. It also would wake on demand when it was enabled so I knew it wasn't that setting causing the issue.
Investigation:
I started with netstat and my airport logs. I found my mac address, ip address, and then found when I turned on the phone a connection established everytime to port 49166 on the phone.   It would create a connection everytime the phone turned on.
I used 'sudo lsof -i -P' to find the process opening the host port on the mac to that phone port. It was 'ubd'. Looking that up on google, I found it was the Ubiquity process.    I also found that it had a log in '~\Library\Logs\Ubiquity'. Looking at the log, I found the following occuring whenver I turned on my phone and usually very few minutes while the phone was on:
[ERROR]       99090c4718 [11/11/22 09:50:34.347] {D2650C3E} 264.connect-https://xxxxx-xxxxx-iPhone.local.:49166 parse_cert_challenge:608 signer 0: com.apple.idms.appleid.prd.4243556669426c674b3255694250464d4d41395633513d3d
[ERROR]       9911fa663c [11/11/22 09:50:34.497] {D2650C3E} 264.http_runloop client_received_error:401 client 0x7fa868433850 error The operation couldn’t be completed. (OSStatus error -9801.) userinfo <CFBasicHash 0x7fa86862e5b0 [0x7fff74f3af40]>{type = immutable dict, count = 0,
[ERROR]       9911fa663c [11/11/22 09:50:34.497] {D2650C3E} 264.http_runloop client_received_error:401 entries =>
[ERROR]       9911fa663c [11/11/22 09:50:34.497] {D2650C3E} 264.http_runloop client_received_error:401 }
[ERROR]       9911fa663c [11/11/22 09:50:34.497] {D2650C3E} 264.http_runloop client_received_error:401
[ERROR]       9b655ad834 [11/11/22 09:50:44.486] {D2650C3E} 264.ubd-main-loop save_local_state:5772 NOT saving identity   0: 'com.apple.idms.appleid.prd.4243556669426c674b3255694250464d4d41395633513d3d' of type 2
[ERROR]       9d5e1dfa80 [11/11/22 09:50:52.954] {D2650C3E} 264. shutdown_file_transfers:714 cancelling any pending ftrs from peer 0x0003
I assumed those 401 errors were http errors. The logging would kick in whenver the phone was turned on.   I figured a loop like that must be using battery at least on wifi. I don't think it does this on 3g. I didn't know if this was related to the wake issue but it was the only clue.
I found a macworld article on problems with iCloud/Ubquity causing a hang. I didn't have a hang but I wondered if there was a file sync of some sort going on. I remembered reading somewhere that on OSX, documents for sync are kept in '~/Library/Mobile Documents'. So I looked there. I found one file called '43LU875E5~com~apple~movietrailer' and a hidden directory called '.ubd'. which has files with names and id's that matched some early parts of the log.
I was at a loss. Since it was a connection problem, I took Safari on OSX, turned on the phone, and connected to the https address in the log. Sure enough, I got messages from keychain to add roots and ccerts etc. Did this and eventually got an error returned. But it did connect which meant the phone was running a web server. Neat. And ubd wanted to connect to it and couldn't and was going to keep trying forever.
Since the only clue I had was the movies trailer data file, I went to my iCloud control panel and sure enough there is a movies trailer data file in iCloud (along with my ipad and iphone backups). So I tried to delete it . iCloud returned an error and could not delete. OSX console log showed an http 500 error.
So, I figure not much else to do, so I delete the app from my phone and my ipad. It even gives a nice warning when deleting that you have a file in iCloud that you may want to delete. Unfortunately, I still couldn't.
Final Testing
After deleting the app from the phone, I checked the ubiquity log. I could turn on and off the phone and it would no longer create the log entries, no netstat connection, no web server running anymore. I put the mac to sleep, and turned on the phone, It would not wake it up. Repeated test. Passed. Opened the Remote App and it woke up the Mac as expected. Everything was back to normal and I no longer had a looping connection between my Mac and my phone.   Note - this occured even when the trailers app was shutdown on the iphone. This appeared to be an iCloud sync issue.
Final Thoughts
- This did not occur with my iPad and it had the same app. I deleted it there to be safe.
- I have no clue how much battery this uses. I have pretty good life most of the time and my assumption is no matter what, it would help to turn this loop off. It was really the waking the mac all the time that had me bothered. I just stumbled on a bigger issue.
- I doubt the problem is occuring all the time. My ipad did not have the issue, only the iPhone. It was likely an anomoly that showed up and may or may not occur. I thought posting the experience and if anyone else is having similar problems this may help. I am not advocting that everyone remove the app. Just take a look around if you are using the app and are seeing issues.

Thank you!!! Thank you!!! Thank you!!! Thank you!!!
Hallelujah!!! Thanks for the correction (fat fingers, as you suspected).
Now to the good news. I started Safari, then pasted the URL in and pressed Enter. To my utter amazement the quicktime "Q" logo appeared briefly, then a "screen" box in the window and the movie itself began to load. After a short while it began to play, just like it should!
More good news. The exact same technique worked in Firefox as well!
Now the not-so-good news. When I enter the URL in Quicktime Player "Open URL", the player window opens showing the audio and video controls but no "viewing screen". I let it run for about 5 minutes and nothing ever appeared. I must qualify this by saying that right now my wireless connection is running very slow, so I will try QTP again when things are moving faster.
Believe it or not, this is the very first suggestion I tried that actually made a noticable difference. Of course, this is still a workaround (which I will gladly use). Hope there is a permanent resolution to this somewhere.
BTW, I plan on downloading and re-installing OS X 10.5.2 using the "Combo" package. My original install of both 10.5.1 and .2 were done via "Software Update" and this is the only other suggestion I've seen that might resolve my issue. My plan is to do the re-install only on the G5. If it corrects the problem there, I'll wait a week and then do the same with my MacBook.
In either case I will let you know the results in a follow-up post to this topic.

ITunes Movie Trailers App for Australians

I loved Frontrow on my mac.. and when i updated to Lion I lost it... I always go to the Itunes trailer area on itunes... I saw this app yesterday and thought awesome.......
but guesswhat..... it's like most things ..... Australia is the forgotten ugly duckling.... Books and tv shows and movies which I could buy from the US Itunes store arent availbale here in australia...
what a joke...
Its a digital world apple.. and we speak english down here... what ever is available in the US should be available here
grrrrrr
hopefully someone will agree with me ... try downloading I am number 4 book from Ibooks... in the US 100% ok here in Australia nope..
How can I get iTunes Movie Trailers?
iTunes Movie Trailers is available in the App Store.
In which countries is iTunes Movie Trailers available?
iTunes Movie Trailers is only available in the United States.
what the??????

I feel your frustration. However, this is not Apple's fault, but rather the owners of the rights to TV, Movies, Trailers, Books and so on. Until a deal is negotated Apple just can't release that stuff world wide. The same has happened in Canada and the UK (where thye speak English also).
In a similar way the BBC iPlayer app can't be used outside the UK.

Cannot install "iTunes Movie Trailers App" on new iPad

Hello all,
I just got the new iPad (3rd Gen.).
I am trying to install the iTunes Movie Trailer App (http://itunes.apple.com/us/app/itunes-movie-trailers/id471966214?mt=8)
For some reason, after clicking the install icon, I get an error Pop-up screen that says "Action could not be completed".
I have installed plenty of other Apps with no issues at all.
Is this App only for U.S. users (I am from Canada)?
I suspect it is something like this because my son also cannot install this App on his iPod touch.
Any ideas?
Christian

I am actually seing it in Canada.
Nevertheless, it should be able to say "Not available in your region" before I even get the possibility to download.
Like for example, if I go on the MTV website, I cannot view their videos, they give a proper message.
For sure they would be able to do the same in a more user-friendly message.
Another good example, go see this App for the BBC, first thing they say: Exclusive to the UK.
http://itunes.apple.com/gb/app/bbc-olympics/id538520463?mt=8
Simple, one line says it all.

After upgrading to OSX Mountain Lion the movie preview app has disappeared. Anyone know why?

The movie preview app that had a red chair as an icon has disappeared from my tool bar after upgrading to Mountain Lion. Does anyone know why this happened?

You might try Movist I can't personally recommend it.
I never used Front Row feature, myself.

I've been using Ringtone Maker to add ringtones to my iPhone. The app is now telling me my music I bought from the iTunes store is not exportable. I downloaded a new app called Ringer and it says my song "has no audio tracks". What am I doing wrong?

I've been using Ringtone Maker to add ringtones to my iPhone. The app is now telling me my music I bought from the iTunes store is not exportable. I downloaded a new app called Ringer and it says my song "has no audio tracks". Wha am I doing wrong??

never mind. i think it just makes you review the information -- it looks like you have to click through everything.

.Mov files in CC : The File Has no Audio or Video Streams

I recently updated premier to CC , since i have issues iimporting any .mov files at all.
The specific ones Im trying for my current project are exports from AE , rendered lossless animation .mov , worked fine in CS6 , will play in quicktime and other generic's but always getting the The FIle Has no Audio or Video Streams message when trying to import into a project.
Quicktime is updated so I can't understand why the won't play, is this a CC bug ?
i go back to cs6 on my other comp they open fine...
Ive seen a few topics on this none with a resolution and most of those where from cam's, this is an export from AE, anyone able to help this is stopping me from working atm ......
troy

I can verify that Apple screen recordings without audio do not import into any Adobe premeier.
Details on screen recording from Gspot v2.70a:
H.264
qt : Apple QuickTime (.MOV/QT)
File Type: QuickTime (.MOV)
Mime Type: video/quicktime
Len: 1:03.083
Frms: 1,521
Qf: 0.153
Frames/s: 20.000
wx: 1280 x 800
sar: 1.600 (8:5)
However Apple (MAC OSX) screen recordings WITH audio will import.
I would think this should be fixable with hotfixes...
If you (adobe staff) have access to macbook pros 2012 or 2013 models, open quick time pro, do a screen recording, make sure no audio is recording, just your screen movements.. then export to 1080p video (mov is only option).. then on a windows PC try to import that file into adobe premiere. The file will play perfectly fine natively in windows with any player so long as a H264 decoder is available on that system... the problem here is Adobe Premiere. Not the users system.
Edit:
To help those with this issue.. just make sure when you render your mov that you have ANY kind of audio in it.. and just remove the audio track once imported into premiere. I know it's frustrating and you would think something as simple as not having an audio track wouldn't break premiere but alas... we have to work around the shortcomings until they decide to fix it.. just like the VFR issue in premiere.

Movie Has No Audio

I'm new to the iPod scene, and am ripping a few movies from my DVDs to stick on my iPod. I've done 4 movies so far. 3 worked great, but 1 has no audio. It's the problem described here:
http://docs.info.apple.com/article.html?artnum=302588
Except that the file in question isn't muxed, from what I can tell. I opened it in QuickTime and clicked "Show Movie Info" like the article says, and QT says the movie is MPEG4. It doesn't say "MPEG1 Muxed" or "MPEG2 Muxed."
I used DVD Decryptor to rip the DVD. After ripping, I can play the VOB file in Windows Media Player with no problems (after renaming it to .MPG). But after converting it with Videora, the audio is gone. I've tried both MP4 and H264. Same results.
What the heck?

Am I better off just springing for QuickTime Pro? Can Pro convert the VOB files to an iPod-readable format?

Is there not an app similar to the iTunes movie trailer app for the mac? i perviously owned a macbook pro and had a built-in app for movie trailers this was one of my favourite parts of the mac system.

i am trning to find the movie trailer app that was built in on my late model macbook pro. if this isnt still an option, i would like to know my other options.

There is a way to see (in small window) short bits and parts of video movies, where they exist, in the iTunes application from the store page in there. My older Mac with earlier version of iTunes lets me browse Music, Movies, TV stores, from the sections on the iTunes application; years ago there was more direct content. They used to have a site page for some of those clips... I haven't looked lately.
A screenshot of a video clip ^ from the iTunes Movie store, via iTunes in my Mac.
If you browse the items for sale/rent, a few have a tiny triangle on them and this opens the little window where a preview runs. A few actual movies will have an option to see a preview or trailer-like video in a similar small window that opens up over the store screen.
The older iTunes application in earlier Mac systems had various other features. In order to view movie trailer kinds of content streamed from the internet, you may have to look into a third party application or a web page.
There may be a list of applications included with certain models of Mac portables
and if you can find that name, that may be a talking point. The Store has lists of
what software may be included in the most recent Macs in each products info.
{There was no mention prior to your reply...
that you did not want to make movies, btw.}
Good luck & happy computing!
edited.

Import mov error. "The file has no audio or video stream".

Very interesting. Would this also explain why i was previously able to import some high def files I downloaded and after the reformat of my computer and reload of cs5.5, I'm now not able to use those files? It's very strange. I did a project, used the high def mov files and it came out great. After a mandatory reformat and reload, now the file doesn't want to import into premier. Error message was... "this file has no audio or video stream"... yet they play fine in media player, and one of the files works, but not the rest. Thanks in advance for any help you can provide. Mark

Mark,
Welcome to the forum.
Unfortunately, you have posted to the Premiere Elements Tips & Tricks sub-forum, which is a repository for articles on how to do things in PrElements.
Maybe our MOD, Steve Grisetti, will move this out to the Premiere Pro CS 5 & CS 5.5 forum, where you will get more replies.
After the reformat, did you install Apple's QT Player? If so, what version.
What is the CODEC in those MOV files? That can be very important, but the very later versions of QT Player should install most of the popular CODEC's, that one sees in MOV, MP4, MTS, etc. files.
Good luck,
Hunt

There Is No Audio For WRNN & For Movie Trailers

WRNN channel 6 in new jersey and new york has no audio for any of the shows that are on that channel where what you hear is a sound that is similar to what you would hear if you had no television at all when you are looking to try to set up a tv connection but can not do so. Another thing that is wrong is when you go to the search menu and put in the name of a movie the trailer for that movie is there but there is no sound. If you were to go to the search menu to put in "the departed" for example which is a martin scorcese movie with matt damon and jack nicholson you will see the trailer play but with no audio at all. Some other audio issues that exist are channel 363 encore espanol which has an all english audio when it should be in spanish and boomerang espanol 1724 which should be in spanish but it is in english. Channels 461 azteca america and 480 latv claim to have an hd version of them when you go there but when you try to watch them in hd you are redirected to telemundo hd 512. Channel 466 mega tv which was dropped on july 31 by WRNN because they were going to add al jazeera english now has its logo back which is odd because that usually means that a channel is about to be added when a logo is added where it has been reported everywhere that channel 466 should become al jazeera english at some point but now that WRNN has dropped the al jazeera new hour that was on from 5pm-6pm monday through friday that deal might not happen. Some other bizarre things that are happening is that nothing on channel 1664 ritmoson matches and you guys still have channels 394 sd and 894 hd there even though those channels got moved to 234 sd and 734 where it seems like a waste of space on the guide to keep 394 & 894.

I'm curious if anyone can verify if this issue has been fixed or still remains? Also, I'm curious as to which stores are being used, as this is important in knowing where the corrupted index lays.

Can Movie Trailers be downloaded from the iTunes app on the iPhone?

Is there currently a way to download movie trailers from the iTunes app on the iPhone or iPod Touch?

No, there isn't. All you can do is view the preview.
You can also see them using Safari by going to http://www.apple.com/trailers/iphone

I have downloaded a movie in iTunes which will play in iTunes but it has has no audio. Has anyone got an idea what to do because all the audio is on & working in other applications.

I have downloaded a movie in iTunes which will play in iTunes but it has has no audio. Has anyone got an idea what to do because all the audio is on & working in other applications.

Hi there Fijiforme,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows XP: Troubleshooting video playback
http://support.apple.com/kb/TS1386
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W.

The round button that allows me to get out of an app or to move or delete apps has stopped working. Once I am in an app the only way to get out of the app is to power off my ipod completely. Help!

The round button that allows me to get out of an app or to move or delete an app has stopped working. Once I am in an app, the only way to get out of it is to power off my ipod completely. Help!

Try this previous discussion:
FIX for iPod Touch Home Button: Apple Support Communities

Some movie trailers here at Apple have audio only

I posted this on the G4 Mac PowerPC forum here and statistically speaking there are enough G4/G5 computers that posters are replying they experience a similiar problem in only hearing audio (not seeing video) with certain move trailers. Perhaps I should post this in a Safari forum here too if one exists.
The link to my post in the G4 forum is
http://discussions.apple.com/thread.jspa?threadID=1097114&tstart=0
p.s. I'm using 10.4.10 which isn't reflected in my info at link above

the reason i supplied the link above to the G4 forum was to show that other users also couldn't see the video in Safari - while true other browsers [like Firefox] have no problem with it. One of my points is that even after updating Safari to the most recent beta version for G4 it still won't show video (only one can hear audio) - which in my opinion could be interpreted as unacceptable as the trailer is on the Apple Quicktime site yet users report they can't view the video with Safari but can with Firefox [the irony]. Apple should look into this if they are reading this thread [and find a fix] because a Safari user should be able to view the video of a trailer they [Apple] post on their own site without having to use a third party browser like Firefox.
for expedience the link is:
http://www.apple.com/trailers/thinkfilm/intheshadowofthemoon/trailer/
p.s. I am not complaining about this being a problem with "just" this trailer. I am complaining because more and more trailers like this one at QT site are like this [and I'm not on an island on my own in experiencing this].

Movie trailers app has no audio

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