Movie was already yet not included in my purchase history.

I purchased a movie using my iPad. I received an e-mail of the receipt but my movie didn't finish downloading and the file is not included in my purchase history. What should I do? It has been already charged in the credit card.

Has it not downloaded into the Videos app on the iPad ?

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HT201272 App not showning up in purchase history

Hi Support, I have an app on my ipad that I like to put on my iphone and it is not showning in the purchase history, I am using a 5s now but I just checked I have the app on my old 5 handset that I have not wiped yet so it must have been an universal one. I have tried a full rest and setting up as a new device but it makes no difference.

We are fellow users here on these forums, you're not talking to iTunes Support.
If the app doesn't show in the Purchased tab in the App Store app on your phone then was it bought by the same account, you haven't changed countries since buying it, and is it still in your country's store ? If it is then is it hidden from the Purchased tab : http://support.apple.com/kb/HT4919
If it's no longer in your country's store then you should be able to copy it over from your old phone to your computer's iTunes via File > Devices > Transfer Purchases and you can then sync it to your new phone.

HT201272 My audio books are not showing up in purchase history, but everything else is okay... is anyone having the same problem?

My audio books are not showing up in purchase history, but everything else is okay... is anyone having the same problem? I have already authorised my new computer and I am currently downloading my purchased music and videos however the books (audiobooks) are not showing for download.
Hope someone can help!

"My audio books are not showing up in purchase history,"
That is correct. You cannot redownload audiobooks.
" is anyone having the same problem?"
Everyone and it is not a problem. Audiobooks simply are not available for redownload.

HT201272 I purchased three autobooks from itunes last weekend and after updating my ios to 7 they no longer appear. I looked at my purchse history and they are not showing in my purchase history. I do have the receipts for the charge. How do I restore the

I purchased three autobooks from itunes last weekend and after updating my ios to 7 they no longer appear. I looked at my purchse history and they are not showing in my purchase history. I do have the receipts for the charge. How do I restore these?

"I did make a full back up of my phone prior to updating the iOS"
Itunes content is not incliuded in the backup that itunes performs.
Audiobooks are not part of icloud and cannot be redownloaded.
You can try contacting itunes support and asking for an exception.

Why is remote control not included with the purchase of macbook pro

I purchased my 4th macbook pro (late 2013) to replace my 2010model, and to my surprise, there was no remote control included anymore. I don't know since when this started. But I just don't get that, why Apple has to cut corner on such expensive laptops with a price tag close to 3000usd(after tax). I have purchased three macbook pro before including the 2010 model. I found no remote control to be a big disappointment. I am not asking Apple to make anything cheap. But they should have treated generous customers with generosity.

Follow this;
http://support.apple.com/kb/PH7234
Will allow you to disable the IR receiver on the Mac so the remote does not control it.
Regards,

HT201272 I purchased godfather Bundle and it shows I was charged twice on my bank statement but not on my itunes purchase history

I Purchased the Godfather Bundle and it was 34.99 and it said declined, I checked my account and tried to purchase again... now I was charged 34.99 twice and it still said declined but the money is missing out of my account...
Where is my movies?
and why was I charged twice?

What happens when you try to view your purchase history on your computer's iTunes ?
If both the charges are 'proper' charges (e.g. one of them isn't a temporary store holding charge) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Victory Can Be Pre-Ordered not showing in my purchase history

I pre-ordered Call of Duty: Advanced Warfare last week, for the Xbox One, but in my purchase history, it does not show the 500 point "Victory Can Be Pre-ordered" bonus A.K.A. the $10 reward certificate you would recieve for pre-ordering the game. I was curious why this is... I pre-ordered Sunset Overdrive, and the victory reward bonus shows for that game. Both were in the $10 pre-order reward section. Any help?

Hello Jeramiah,
It typically takes 15-20 days for base points and pre-order bonuses to post, so you won't necessarily see an entry for your Call of Duty: Advanced Warfare purchase quite yet. The points associated with the pre-order bonus certificate may also not appear as pending and instead simply be available for use at the end of that timeframe.
If you still haven't seen records of either the purchase or your pre-order bonus certiciate at the end of 20 days, let us know and we'd be glad to look into the situation on your behalf at that time.
Thank you for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Old purchse not showing up in purchase history

Hi everyone - not sure if there is an easy fix (probably have to get someone on the phone) but I'll give it a shot since my search results game up empyt...
I purchased an album in 2009 (DMB Groo Grux King). it was a pre-ordered delux set with live trax and videos. I've downloaded the album to iTunes on mac and iphone, but haven't done so in a while. I wanted to download a handful of songs from the album and now there is no record of me purchasing it at all. There are multiple versions of this album, and I've checked them all - they all require repurchase, which is nonsense.
I've never changed my itunes account id or email, and there is no way I'm mistaken, I purchased this album.
Is there a way to search purchases accross the lifetime of an account?
I'm curious if this is a tactic used to force people to pay for stuff again, banking on the fact that they've probably forgot purchasing it since its been so many years???
Rob

You can view your account's purchase history via your computer's iTunes : iTunes Store: See your purchase history and web order numbers - unfortunately it's not searchable, so you will have to search through it yourself.
But if the rights-holder has removed the version of the album that you bought and put different version(s) of it in the store then it will be treated as a different album. What are the release dates against the versions of the albums that are currently in your country's store ?

Disappeared album from iTouch, iTunes, and not showing up in purchase history?

I recently got a new mac and a new iTunes on it. I synced my iTouch to it to transfer all my music and stuff onto my new iTunes. Recently, I went to listen to a song from an album I had bought a couple months ago, and not only was the song gone, but the whole album. Its not on my iTunes either. I checked my purchase history too and its not showing up. I would really like the album back and don't want to purchase it again. Thanks!

Hello thelwig14,
I hope that you are enjoying your Tuesday afternoon so far.
The section of your BestBuy.com account that displays active Geek Squad Protection plans has nothing to do with your My Best Buy™ account. As long as the purchase of the protection plans appears in your purchase history, then that is as much as your My Best Buy™ account would be involved. Please keep in mind that a protection plan does not need to appear in your BestBuy.com account in-order to seek service.
As far as the 500 bonus points that might be missing from your My Best Buy™ account, I am going to need some additional information about the purchase in-question. To gather the information I need and to ensure that your account is up-to-date, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.
Thank you for posting to the forum and for being a My Best Buy™ member.

Some of songs that I purchased are not shown in the purchased history.

I want to re-download some of songs that I purchased long ago. But apparently the purchase history doesn't show some specific songs. I've already ereased receipt e-mail. How can I re-download those songs.

Since you say you purchased these songs long ago, it's quite possible the iTunes Store no longer carries them.
If that's true, then you're out of luck.

HT1473 The very first songs and movies I bought don't show up in purchase history anymore and I can't transfer my purchases to my library because it said I'm nt authorized.This isn't the first time I've benn through this but why does it keep happening?

I don't plan on buying said movies and songs again, and while I'm at it, why are the songs that are in my purchase history out of order? I don't trust that at all....

When you connect the iPad to the computer can you see any apps in the apps list at all in iTunes?
Connect the iPad to the computer and launch iTunes.
Click on the iPad name on the left side under devices.
Click on the Apps Tab on the right.
Do you see apps in that apps list? If you do, click on all of the apps that you want to sync.
Click on the Sync Apps Heading.
Click on Apply in the lower right corner of iTunes

ITunes receipts not reflected in my purchase history...

Many of my iTunes receipts that I receive via email are not reflected in my iTunes Store purchase history, and vice-versa. The account name/email address is the same on both. This sure makes it tough to reconcile with my bank statement. Anyone know what the problem might be?

"I did make a full back up of my phone prior to updating the iOS"
Itunes content is not incliuded in the backup that itunes performs.
Audiobooks are not part of icloud and cannot be redownloaded.
You can try contacting itunes support and asking for an exception.

HT3702 There are charges to my credit card from itunes that are not showing in my purchase history. How do i find out what they are?

Having trouble identifying charges to my credit card bill. The charges can not be found in my purchase history.

You haven't got any auto-renewing subscriptions (I'm not sure if they show on the purchase history or not, I don't have any so I can't check) - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098
And have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
If you still can't find them, and your card isn't or hasn't been linked to any other accounts, then you may want to contact your card issue. You can also try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

IOS 4.3 SDK not included with AppStore purchase of Xcode?

Is there a way to download the new iOS 4.3 SDK without downloading the previous version of Xcode?
Shouldn't it be included with the distro?
If not, at least offer a place for us to download it separately.

PLEASE READ THE WHOLE ENTIRE THING!!!!!
I know how to just get the IOS SDK (iphone simulator). First the horrible thing is to download xcode. Then after you do all the downloading crap and sort, you go to developer file in your Macintosh HD (Start up hard drive). After you go into the Developer file, go to the Platform file. Afterwards, go to iPhoneSimulator.platform file. Copy that file to your Macintosh HD (I prefer a flash drive or somehthing cause the Iphone simulator works from there).
Then throw away Xcode and everything. Then the iPhoneSimulator.platform file will still b in your MAcintosh HD or flash drive and you can still use the Iphone simulator ( the iphone simulator will be in the iPhoneSimulator.platform file). THIS IS HOW TO GET JUST THE IPHONE SIMUALTOR AND NOT XCODE CAUSE IT TAKES UP A LOT OF BITS!!!!!!!! PEACE OUT!!!!!!!

Macro - How to forward/send latest email only not including the whole email history?

Hi Guys,
How can I send or forward the latest email I received automatically without deleting the previous email history?
Thank you!

I really do not understand what you are trying to do.
Chapter 12 of the user guide
manuals.info.appleipod_touch-6.1-_user_guide.pdf
http://manuals.info.apple.com/en_US/ipod_touch_user_guide.pdfexplans how to use the mail app.
Just what are you trying to accomplish. It includes saying how to forward email,

Movie was already yet not included in my purchase history.

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