Movie won't download from the store

I recently purchased a movie through the iTunes store, and it won't download.  I think my version of iTunes froze, and now it won't work.  I went to store and check for available downloads, and it still would not download.

Hello Kary,
Welcome to the Apple Support Communities. If you cannot find your purchase, the following article will walk through downloading a past purchase through iTunes.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you cannot download it through the above process, the next article will be about give the process of reporting issues with your purchases.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

Similar Messages

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    Hi Stimulator7
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