Movies and videos won't play since last update

since the recent update to itunes, my tv shows and movies will not play. as soon as a movie is selected to play, I get this popup with itunes has stopped working-checking for a solution-blahblahblah-closing program. Itunes is exited. have done the quicktime preferences uncheck 3D, have done the safe mode, have done the uninstall and reinstall itunes. nothing works. now, the unchecking 3D will allow the movie to play but at choppy audio and video, not enjoyable at all. i'm using my desktop for this (windows vista64 bit). Apple will allow not phone support for itunes and got the usual "oh, we're not aware of this problem", yet google it and you see it's pretty common. before the recent update (sep 2012), itunes worked fine. help please.

Hi Rick,
Interesting thread on Quark's forums. Mark Douma posts here, too. Very knowledgeable with the how fonts work in direct relation to the OS.
I just opened a bunch of OpenType fonts and launched Quark. No problems. But as Mark noted, you'll see the bug pop up after a restart and then try to open the document that uses the OpenType fonts.
However, I created a simple document using a half dozen different OpenType fonts and saved it to the desktop. Going by Mark's assumption about the cache files, I shut down my Mac and turned it back on. Essentially the same as turning it on the next day. Per his thoughts, I left the font cache files alone, activated the fonts again in Suitcase Fusion and launched Quark 6.52 by double clicking the document I had just created. Quark and the document opened without a hitch.
Per Mark's post at Quark's forums, Quark should have crashed since I'm doing this all under 10.4.10. That tells me that while the font cache files are the problem for those who need to keep clearing the cache files to get OpenType fonts to work each day, it's not due to OS 10.4.6+. Since I'm having no issues (and never have), I would have to believe it's more likely to be a damaged OS that's causing the problems. If the OS is damaged, then the likelihood that it will in turn write damaged cache files is high.
Or, Quark is damaged. It writes its own font cache files in the /Applications/QuarkXPress 6.0/jaws/ttfont/ folder. If you cleared only those cache files out and relaunched Quark, it might work without clearing the system cache files. That would tell you for sure that Quark needs to be reinstalled rather than the OS.

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Websites are formatted incorrectly and links won't work, since last update

Since I installed the latest updates for firefox certain websites such as : http://www.escapistmagazine.com/ and hotmail , are incorrectly formatted and the links on the pages don't work. I can load my inbox on hotmail but the links to the emails don't work ie. you click on it and nothing happens. On the Escapist many of the links don't match the boxes they should be in, sections of the page are in the wrong place with images not loading, and many of the links don't load the right page, if anything at all.
I've tried to use the report broken website function but this gets stuck on sending report and if you click submit report again it shows the details etc as being blank.
I've tried restoring FF to defaults and also reinstalling it with no success. I know the website are okay as IE loads them correctly.
any help appreciated

Hi Rick,
Interesting thread on Quark's forums. Mark Douma posts here, too. Very knowledgeable with the how fonts work in direct relation to the OS.
I just opened a bunch of OpenType fonts and launched Quark. No problems. But as Mark noted, you'll see the bug pop up after a restart and then try to open the document that uses the OpenType fonts.
However, I created a simple document using a half dozen different OpenType fonts and saved it to the desktop. Going by Mark's assumption about the cache files, I shut down my Mac and turned it back on. Essentially the same as turning it on the next day. Per his thoughts, I left the font cache files alone, activated the fonts again in Suitcase Fusion and launched Quark 6.52 by double clicking the document I had just created. Quark and the document opened without a hitch.
Per Mark's post at Quark's forums, Quark should have crashed since I'm doing this all under 10.4.10. That tells me that while the font cache files are the problem for those who need to keep clearing the cache files to get OpenType fonts to work each day, it's not due to OS 10.4.6+. Since I'm having no issues (and never have), I would have to believe it's more likely to be a damaged OS that's causing the problems. If the OS is damaged, then the likelihood that it will in turn write damaged cache files is high.
Or, Quark is damaged. It writes its own font cache files in the /Applications/QuarkXPress 6.0/jaws/ttfont/ folder. If you cleared only those cache files out and relaunched Quark, it might work without clearing the system cache files. That would tell you for sure that Quark needs to be reinstalled rather than the OS.

Unable to check mark whole playlists to play since last update. ONly allows me to check one at a time. How do I fix?

While in MY MUSIC on itunes, all my music is unchecked. I can not check whole playlists by using the top checkmark to select all. I went to all my playlists, same thing. I can only press them ONE at a time, which will take about a day to check all of them.
any ideas? anyone have same problem? This just happened since last update.

I exactly have the same problem as this "Unable to check mark whole playlists to play since last update. ONly allows me to check one at a time. How do I fix?" I have a windows7. Please help.

I get no response when trying to erase history and/or cookies in Safari since last update.

I get no response when trying to erase history and/or cookies in Safari since last update. The command line words are light gray and will not respond to touch. Thank you.

Try going to settings>general> restrictions and remove all restrictions first.

Can anyone please tell me why my ipad keeps resetting itself and is slow on Internet since last update

Can anyone please tell me why my ipad keeps resetting itself and is slow on Internet since last update

I have tried doing restore but nothing is working. It has only been happening since the last updates

Bloomberg video no longer plays since last system or Java update - I do not recall which.

In last 45 days or so, Bloomberg video no longer plays.
This is the result of a system or Java update - I do not recall which. I've tried all the tips that Bloomberg has suggested to no avail... and they are no longer assisting me! Please help, friends. I've been a Macintosh user since 1986 (really!), please help, friends.
Below is that they have said to me about this issue:
Thank You for Your Feedback!
Feedback Status:
TicketID: W00526585060669600559
Status: Resolved
Summary: About a week ago video from your web site stopped playing
LOG: 3/ 5/13 00:09:19
Your Feedback:
About a week ago video from your web site stopped playing. I'm a MAC user and
keep my system updated. Can you help, please?
LOG: 3/ 5/13 14:30:14 Bloomberg Feedback Team
Hello,
We suggest:
1) have the latest version of flash. Restart your browser.
2) Once you have new flash installed, allow third-party Flash content to store
data on your computerhttp://www.macromedia.com/support/documentation/en/flashpla
yer/help/settings_manager03.html
3) JavaScript should be enabled on your browser
4) Turn off ad blockers
Sincerely,
Bloomberg Website Feedback Team
LOG: 3/ 6/13 03:16:01 Your Subsequent Feedback
OK, I did all this and still no video. Now what?
LOG: 3/ 6/13 13:46:57 Bloomberg Feedback Team
Hello:
-Please confirm that JavaScript is enabled in your web browser.
-We recommend you check the Flash Player settings on your computer. You can use
the following link to check the "Global Storage Settings" tab:
Http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_man
ager03.html
Make sure to check the box that said "Allow third-party Flash content to store
data on your computer.
Change the capacity of local storage, and disable any add-ons and plug-ins.
Sincerely,
Bloomberg Website Feedback Team
LOG: 3/10/13 18:12:09 Your Subsequent Feedback
HELP, please! I've done all that you've suggested, and I'm still unable to view
Bloomberg videos. Can you help me? I 'think' it started with a recent Java
update on MAC OS, but I'm not totally sure.
LOG: 3/12/13 12:29:27 Bloomberg Feedback Team
Hello,
We are sorry we are unable to assist you further with this query. We are not
experiencing this issue and are unable to duplicate at this time.
Sincerely,
Bloomberg Website Feedback Team

Do you use Glimmerblocker, or any other advert/content/security blocking/filtering software ?
Yes, I use Sophos. But, recall that with another browser (Chrome), video plays fine. So the issue is not with Sophos per se.
Safari-Preferences-Extensions is set to OFF ?
I just turned Safari-Preferences-Extensions to OFF. Video will sill not play.
Regarding;"
check System Preferences - Flash Player - Storage tab to see that 'allow sites to save information..." is on.
In the Advanced tab - click 'delete all' ?"
I did this, but, I an unable to delete all the Site Data; I get an error box: "Flash Player was unable to delete all local storage. The files may be locked by another program. Close all browsers or restart your computer, and try again."
I get this error even with all the browsers are closed.
I think this points to our bug: Only in my Mac OS user profile and only in Safari there seems to be some Flash Player file which is either 'open' or 'locked' to deleting.
Where could that pesky file be????

I have a first generation apple tv synced to a itunes library on an external USB drive. Movies and Music Won't Play

Here's my setup. First Generation Apple TV. G4 Powermac running OS X 10.5.8 iTunes 10 with the Library stored on an External 3 Terabyte USB 2 drive. It's plugged into a PCI USB 2 card. Everything worked fine till I transferred my iTunes library to the external USB drive. Things seem to sync up fine. I have it set to copy TV shows to the Apple TV's internal drive and that seems to work but when I try to play music or movies that are streaming from the library, I get an error. With movies I get the "The selected video cannot be played. The format was not recognized." error. The movie and music list seems up to date but now it won't play. Did I waste my money on this external drive? How do I get this setup to work?

I don't think this will be a complete answer to your question, but may point you in the right direction.
I have a similar setup (same OS X and iTunes versions), but my library is on a network attached 2TB harddrive (vs a USB 2 drive). Mine works fine, both syncing (which you don't have a problem with) and streaming. It's possible that iTunes doesn't like the USB 2 drive, but I don't know. Are you able to watch TV shows on your PowerMac after having moved the files to the USB drive? If you can watch content on your laptop but not on your AppleTV, it suggests the Apple TV doesn't like the USB drive.
Perhaps you didn't transfer iTunes library content correctly. (Forgive me if I'm telling you things you already know.) The iTunes library consists of a list of content and it's location (local harddrive, network drive, etc.). If you simply moved the files, but didn't actually update the library with the new locations, this can explain why you can't stream the content. The Apple TV displays what is in the library, but cannot play it if the library entry is pointing to the wrong location. Note: This "library update" I'm referring to is not the same as simply changing the iTunes media folder location in iTunes > Preferences > Advanced.
When I moved my content to an external drive, I had to delete everything in my iTunes Library, then re-import everything (File > Add to library). Don't let the phrase "delete everything in my iTunes library" freak you out. Deleting entries in the library is not the same as deleting the files (which you definitely do NOT want to do).
If you select an item in your iTunes library and press the Delete button, it asks for confirmation thus:
Are you sure you want to delete the selected TV show from your iTunes library?
It's OK to answer "Delete TV Show". It will then ask you if you want to delete the file. Do NOT delete the file. You can select your entire library and delete everything at once, just make sure you do NOT delete the files when it asks. When that is done, make sure the iTunes Media Folder Location is set to where you want and that the files are there. Then, go to File, Add to Library and re-import everything. It will take several minutes to more than an hour, depending on the speed of your computer and the size of your library.
I have had to do this everytime I've moved my library to different storage devices. If there is a simpler way, I am not aware of it.
I hope this helps.

Movies and video will not play on iTunes

For the last two weeks none of my videos in my iTunes library will play; neither TV shows, movies purchased from the iTunes store, or my own vidoes added to my library. Not sure what to do.
Videos play fine on my iPad, but through iTunes on my PC, nothing. iTunes just freezes up to the point where I have to "end-task" the operation through my Task Manager.

There are many posts on this topic. I stumbled across the answer in a desperate bit of Googling outside apple.com last night. The problem lies in the user interface design for iTunes, and deleting prefs doesn't fix it. The menu bar view->video size options for display size when not in full screen have NO EFFECT on the display size when full screen (command-F) is toggled on. When full screen is on, the viewing size is controlled by RIGHT CLICKING anywhere in the play control box that appears when you move the mouse. The menu you get looks like the menu bar version, but only affects full screen operation. I think this is horrendously bad UI design. If it is useful to have separate settings for display size for full and normal screen view, then BOTH sets of settings should be available in the menu bar version of this menu, and tricky crap like a properties menu attached to a disappearing control box during full screen play should have a stake driven through its little black heart.
iTunes help is silent on the topic. Why anyone would expect to find a right-click menu expanding from a disappearing control box is beyond me. Are there any examples where this idea is used elsewhere and turned out to be a good idea? Where its use is so clear that anyone could find it and no documentation is needed? The number of posts about this problem, not to mention other aspects of full screen play, such as an option to blank or not blank a second screen, or not have the movie and the iTunes mini-player jump all over the place when the zoom button is clicked, suggest that this is an area that is overdue for a human guidelines design review. The movie control box is not a media object, and there is no reason to expect that a vanishing control box would have properties that can be modified. It requires blind luck to find this command, and that isn't very Apple.

Videos won't play since 4.5 upgrade???

I upgraded to 4.5 a few weeks ago (curve 8320 with T-Mobile) and any videos that I try to put on my phone now in WMV, AVI, etc format will not play. Either I get a red error box saying the file is incompatible or it acts like it's going to play but it won't play. I've never had to convert WMV before to play on the previous OS for the phone (4.2.2), they always played! So I tried converting them with media manager, some still won't play and the ones that do have a black border around the video where almost 1/4 of the screen is blank with no video (and yes I have "full screen mode" selected).
What is the deal with video and 4.5? What file formats works now? I don't understand why they removed ability to play these formats. Always gotta be a problem with everything these days...
Solved!
Go to Solution.

Seems that something is wrong with your device OS.
Backup your sensitive data via BB Desktop Manager.
Try to wipe the memory: Options-> Security Options->General Settings
Open menu and select "Wipe handheld"
Below there are useful links:
Tool to check video codecs infromation for a particular video file
Supported Video Codecs
Message Edited by tbilisoft on 21-12-2008 07:58 AM

Purchased songs and videos won't play on iPod

new 5th gen iPod shows songs and videos purchased from itunes onto computer and synched into ipod library, but won't play them. songs loaded from cd play fine on ipod.

Usually when this happes, the software on the ipod os not up to date.
whe nyou connect the ipod to the computer and the ipod shows in itunes under devices, click the update or restore button to the right in the summary screen so itunes can check online to see if there is an updated version of the ipod software online.
If you update first and that does not work, try the restore.
http://www.apple.com/support/ipod/five_rs/

Imbedded videos don't appear since last update

Ever since the last update, imbedded videos don't appear on the screen. Is anyone else having this problem?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Note: If you’ve activated FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode.) Post the results of steps 1 and 2.

Past iTunes purchases won't play after last update

Since the last Apple and/or iTunes update, the majority of songs I purchased on iTunes now have a red square with a thin red circle around it next to the song and will no longer play. I've tried resyncing but it didn't work. I've got close to 1700 songs in my library, but only a couple hundred will play. I've checked the forums and have tried the various suggestions, but nothing has worked. In fact everytime I try to fix the problem, more red squares appear.   I really don't want to do a factory reset. What's up with this and what is the permanent fix?

Compatibility Flag was all 0's and I double checked the Value and it was definitely 0
I am not aware of any malware found by either MBAM or ESET. How should I check that?
In IE8 Manage Add-ons, I have the following:
Name          Shockwave Flash Object
Publisher     Adobe Systems Incorporated
Status        Enabled
File date     Today, April 21, 2011, 9 hours ago
Version       10.2.159.1
Name          Shockwave ActiveX Control
Publisher     Adobe Systems Incorporated
Status        Enabled
File date     Wednesday, February 02, 2011, 9:55 AM
Version       11.5.9.620
In the aboutplugins page I have the following:
Flash (2 files) - Version: 10.2.154.27Shockwave Flash 10.2 r154
Name:
Shockwave Flash
Description:
Shockwave Flash 10.2 r154
Version:
10,2,154,27
Location:
C:\Documents and Settings\Valued Customer\Local Settings\Application Data\Google\Chrome\Application\10.0.648.205\gcswf32.dll
Disable
MIME types:
MIME type
Description
File extensions
application/x-shockwave-flash
Adobe Flash movie
.swf
application/futuresplash
FutureSplash movie
.spl
Name:
Shockwave Flash
Description:
Shockwave Flash 10.2 r159
Version:
10,2,159,1
Location:
C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
Disable
MIME types:
MIME type
Description
File extensions
application/x-shockwave-flash
Adobe Flash movie
.swf
application/futuresplash
FutureSplash movie
.spl
Disable
I did not do anything to these files...I copied what I found there.

IPhoto won't open since last update V9.5.1

My iPhoto won't open since the latest update (V9.5.1) was installed. I do not get any error message, the icon bounces a couple times and then nothing happens. I've tried the following solutions found in other forums:
-Using "iPhoto Library Manager" to rebuild library and repair iPhoto, did not work because "iPhoto failed to open"
-Removing the file iPhotoLock.data from Finder>Pictures>Right Click iPhoto Library>Show Package Contents, this also did nothing.
I can't find any other solution and I'm worried that I may lose my pictures (over 20GB of pics).
Is someone else having similar issues?

You don't always have a good current backup? Without one you are 100% guarenteed to lose everything including your photos sooner or later - things do fail - Time Machine is included on yur Mac - use it - you eed a large external hard drive that is formatted Mac OS extended (journaled) - once set up it is automatic and will save you when things go South
For now all you need is a copy of the iPhoto library
I stated in my original message that I have the most current version of iPhoto, iPhoto '11 V9.5.1. Is there a way to reverse the update because I had no problems with it until the update was done automatically.
Yes - but since things are not wroking ti is important to verify facts - not work on assumptions
No - you can not "undo the update" easily but you can fix things
LN

Online Quicktime movies and content won't play!

I have OS 10.2.8, and until recently (when Apple released Quicktime 7), I had no problem in any of my browsers with Quicktime content. Now that Apple has switched to Q7, which isn't compatible with 10.2.8, I have not been able to load any Quicktime content, such as movie trailers.
Does Quicktime 6.5.3 no longer work for any Quicktime content? Or is it just a problem with my system? It would be disconcerting if Apple no longer allowed anyone who does not have 10.3 or above to view their content. Please help with this problem!

Any file encoded with the new H.264 video codec (most of the new trailers) can't be viewed with QuickTime 6.5.3.
Since you're unable to install QuickTime 7 on your computer you can't view these new movies.

Can't sync movies and video podcasts wont play

I just got a 6th gen nano today and the movies will not show up on the nano. Also when I play any video podcast the video keeps freezing but the sound keeps going. Has anyone else experienced this issue? If so, how do I fix it?

It also lacks Games and Photos.
I have an iPod Touch now, but i also enjoy my iPod Nano 4G. The difference between them is the weight and the way commands are given: analog but wasy to use (even with eyes closed or one hand and on the moove), versatile options and small versus touch commands, huge screen, but big, in need of great care while handling and of both hands to command.
This is not a decision to differenciate the iPod Nano 6G from iPod Touch, iPod Classic and iPhone, but it's actually not a Nano. It's iPod Shuffle with touch commands - nothing more, but a lot worse than any iPod Shuffle or previous iPod Nano.

Movies and videos won't play since last update

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