Movies download from itunes, but when download finishes, there is no movie among my video selections--like it either is hiding or was downloaded somewhere else.
Movies download from itunes, but when download finishes, there is no movie among my video selections--like it either is hiding or was downloaded somewhere else.
Okay, you need to contact support definitely about what's going on. Here is a form that will send an e-mail into support for you:
http://www.apple.com/emea/support/itunes/contact.html
As far as the prices, the difference is likely the laptop version is the SD version and the iPad one is available in HD. That's the only reason you'll see a price difference. It has nothing to do with the device with movies/movie rentals. Apps yes, these no.
Similar Messages
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I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks
I'm having a similar problem ... just used my iPad 2 to purchase the Bourne trilogy and it downloaded fine but I did not try to play it right away. Then I plugged the iPad into the computer and it downloaded the SD versions of the movie and I used iTunes to sync my movies. Then I tried to play it and it said it could not open the movie. I then did a full iPad restore and did a fresh sync and now I get the Cannot Opne pop up. Did you ever find an answer to your question?
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I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."
iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
I have recently purchased a film from iTunes but I am unable to watch it unless online? Is it possible to watch it offline as I downloaded it for a car journey ? Thanks
I have purchased several movies for iTunes and can watch all of them when I am offline. I bought them for the purposes of watching them on airplane flights.
Are those purchased movies? Are you sure that they fully downloaded? -
Trying to download from iTunes and when I clicked on the Sync button, it indicates that it is waiting to sync. Then it comes back saying sync failed. What is the problem ?
Few questions..
are you using windows or mac?
what version of itunes are you using?
have you EVER been able to successfully sync with itunes?
what iOS version are you running on your phone?
This is a great article for syncing with itunes. Good Luck
http://support.apple.com/kb/HT1386?viewlocale=en_US -
MY APPLE TV ASK TO DOWNLOAD AN UPDATE BUT WHEN IT FINISHED IT ASKED ME FOR MY WI-FI PASSWORD AND I DONT HAVE A WI-FI PASSWORD WHAT CAN I DO?
is your wifi network 100% open then?
if your router have a default name rather then one you set
then maybe it's trying to connect to another wifi network with the same name
or just another wifi network all together -
I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
Hello, trying to download the latest iTunes software version, a pop up comes with a "invalid signature" message. Try to do download only with the same results. I can buy and download from iTunes but can't get the latest version?
Transfer Purchases = iTunes > File > Transfer Purchases
http://support.apple.com/kb/HT1848 -
I would like to know how i stop some albums ive bought from transfering to my iphone i delete them from itunes but when i sync my phone they transfer from my iphone this is a pain some one please help!!
Burb79 wrote:
I thought of that one two tried it but still no joy. I have an ipad2 as well which I set up to not sync any music to it but for some reason the albums have got onto that as well. im thinkin its somthing to do with the dam cloud thing
Go to Settings/ Store and under the category "Automatic Downloads" you can turn OFF the automatic download of purchases to your device (this needs to be done for each device). There's also a setting in iTunes just for automatic pushes to your iTunes library.
To remove a purchase you've made directly to your device, you can either:
a- Swipe across the song title from left to right and press Delete, or
b- If you auto-sync your device, connect to iTunes and click on the Music tab where you define your sync settings (the Music tab is to the right of the overall Summary page of your device). At the bottom of the Music tab you'll see direct purchases that are on your device -- simply un-check those and click "Apply" or "Sync" to remove them.
c- If you manually manage music on your device, connect to iTunes and click the small arrow to the left of your device name, and then click on the Music folder under your device. Then navigate to the item(s) you want to remove and then delete them.
To prevent things from syncing from your library to your device, there are many ways to do that (un-checking things in your library is one way, but not the best IMO). Might want to read the manual or some online tutorials on iTunes if you want to learn more. -
My iphone is giving me a message that reads Restore Needed. "iphone cannot make or recieve calls. Restore from itunes,but when i loged in to my itunes account its asking me to input my password on my phone but I cant ... Im only allowed to make emergency calls. Help !
My iphone is giving me a message that reads Restore Needed. "iphone cannot make or recieve calls. Restore from itunes,but when i loged in to my itunes account its asking me to input my password on my phone but I cant ... Im only allowed to make emergency calls. Help !
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I'm trying to make a purchase at itunes, but when I finish asking the card data to the message comes into contact support itunes appears, can you help me?
Do exactly what it told you to do.
Contact itunes support -
Ok....I have a 2012 MBP that has Yosemiti installed. The airplay works from iTunes, but when I try to mirror from the desktop I get the "no device detected" message. Airplay on all of my other devices work fine. Has anyone else had this issue?
Hey Marco'96,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with AirPlay mirroring in OS X to your Apple TV. The following resource includes helpful troubleshooting steps towards the end of the article, which may resolve your issue:
About AirPlay Mirroring in OS X - Apple Support
http://support.apple.com/HT201343
Thanks,
Matt M. -
i wanted to buy music from itune, but when i log in, it said i should answer my email test question, and i have already forgoting it. please what can i do?
If you've forgotten the answers to your security questions and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
Hi,
I had my iphone stolen a few weeks ago which had quite a lot of music on that I had downloaded from itunes via my phone but had not synced with itunes on my computer.
Is there any way to access the music now or is it lost? Thanks xBy any chance, did you have the Find My iPhone app installed prior to it being stolen?
Reporting a lost or stolen Apple product
Hopefully you had your iTunes purchases backed up to an external source such as an external drive or CD's? -
I am trying to download from iTunes and getting message stating insufficient local storage. In usage screen, states I have 19 GB storage space. Pls help!!!!!
Jenniferwood2829 wrote:
... so I don't understand why I still get this message when I show I have 15GB available in iCloud?
It means you do not have enough Space on your Device and need to create More Space on Your Device by Deleting some items off your device.
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