Movies - even apple's own - not synching

Repost: probably not suited to the camra, photos and video forum
Okay, I've used up all the (limited) options I can think of here.
I have mp4 files in my iTunes movie in-tray. These files are formatted correctly (tested using iPod Touch with OS3.0) and include Apple's own test files from their diagnostic forum AND my iPhone's own .MOV fies).
These refuse to synch to the iPhone.
a) the iPhone movie folder will not display a tag in the main synch series of windows. The empty Video folder does show, and only offers me the "all TV shows" synch tab option.
b) videos will not drag to the movies menu that pops up under my iPhone's identity in the left panel when the drop-down-tab is activated. I get the circle-with-slash "not permitted" symbol when attempting to drag files here.
Movies are working on my iPhone: I have been able to watch it's own recordings and downloaded podcasts.
I have:
a) Used Apple's built-in diagnostic. No erros
b) Used Apple's diagnostic web page. No help
c) Restored and reloaded the iPhone operating system
Still unable to upload movies to the phone.
Naturally, the company I bought the phone from has no idea beyond phone account activation...
Any ideas?

My first link shows the movie library. The files include apple's diagnostic files that are rated for use on this iphone, and a video presentation file of mine that works on the iPod Touch under OS3
http://picasaweb.google.com/lh/photo/JUo-74cOxXOGsMinIuVoXQ?feat=directlink
Second link shows the window with the iPhone synched.
The files are sitting in the movies library in the top left. But will not display in the Movies window under the iPhone identity and the Movies tab under the main screen which was there under the iPod has vanished.
http://picasaweb.google.com/lh/photo/lpSwzQ2tnu88f_STvuEjhQ?feat=directlink

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