Movies in the cloud not working

Hi,
So... on and off today, the movies we've purchased from the iTunes store but left in iCloud are unplayable.
Actually, for a moment there they also disappeared. I did find a way to get them back. First, I had to go under the "View" menu in iTunes and "hide" and then "show" the movies again. Otherwise, there was no option in preferences to "show purchased videos..." in the iTunes preferences. That alone seems like a bug (if I didn't go through the view menu stuff, the preference choice to show purchased videos just wasn't there).
But now, I go into iTunes and I have to keep going in to preferences to RE-select to show purchased videos, otherwise I can't see the movies in the cloud. This is messed up. On our Mini, I can see them but they have no icon in itunes and when I try to push play they stall at zero. This is only the videos parked in the cloud that I'm talking about. And yes, the internet connection is working otherwise.
Has anybody else had a similar experience... and if yes, what to do?

Apologies, it appears I have posted this in the incorrect category. I have posted a duplicate under iTunes for Mac. Unfortunately i have no idea how to remove my original post.
Robert

Similar Messages

ITunes in the cloud not working for movies

Purchased a movie, Batman The Dark Night, four days ago. The movie became available in the iCloud for re-download etc. Everything worked fine until today. Now, the movies has dissapeared from my iCloud account. When I try to acess the "purchased" topic in the iTunes Store section of movies, it doesn't let me enter and says that "this item is not available in the iTunes Store Brazil at this moment". By the way, I am using the iTunes Store Brazil. The iCloud services have been very unstable since yesterday. Has anyone been experiencing the same kind of problem?

Apologies, it appears I have posted this in the incorrect category. I have posted a duplicate under iTunes for Mac. Unfortunately i have no idea how to remove my original post.
Robert

Documents in the Cloud not working (impossible!)

I am encountering the most strange difficulty with iCloud, particularly Documents in the Cloud and the syncing of Numbers and Pages documents between iPad and iPhone. I do not use Keynote.
I will try and describe the problem in as much detail as possible and explain everything I have tried to do.
My goal is for documents I create on iPad to sync to iPhone, and vice versa, with changes appearing on both, and on iCloud.com. To clarify I'm not involving the Mac in anyway, I am aware this is a current limitation of Documents in the Cloud. Unless I'm missing something, what I want to do is what is advertised.
- I am running the latest version of iOS on both iPad and iPhone.
- I have the latest versions of Keynote and Pages on both.
- I am logged in to iCloud on both iPad and iPhone with the same account
- iCloud is working fine for all other purposes (Bookmark sync, PhotoStream etc)
- Documents and Data is switched on, as is the option for Using Cellular Data
- Use iCloud is set to ON under Pages and Keynote preferences
- The arrow indicating a cloud document is on every document on both iPad and iPhone's icon, in the top right of each icon
- In iCloud -> Storage & Backup -> Manage Storage -> Documents & Data -> Numbers it displays all the expected documents.
The current behaviour appears to be that I create a document on either device, and the document is PARTIALLY uploaded to iCloud. That is, it appears on iCloud.com under iWork, but when I click on any file it either says "Upload failed" or "Waiting" for each file.
If I try and delete a document on iWork.com, it crashes the web app and does not delete the documents.
Things I have tried to resolve:
- Uninstalling and reinstalling Numbers and Pages on both devices
- Soft resetting both devices
- Disabling and re enabling Documents in the Cloud on both devices
- Disabling and re enabling iCloud toggle in the individual app preferences on both devices
- Deleting and readding iCloud account on both devices
- A full restore then restoring from iCloud backup on both devices (yes, I actually did that)
- A combination of the above in various sequence orders, none of which made any difference
More information... one solution on the web pointed to the problem involving a duplicate account which could be deleted from the Mail settings, however I only have one configured account - my iCloud account. Just in case it matters, my iCloud email is an @mac.com address.
I think I have covered everything. Any help would be appreciated since Apple themselves seemed pretty stumped on the phone, suggesting another restore, or setting the phone and iPad up as brand new devices. I'd really rather not until I've exhausted every possible outcome.
Any help massively appreciated!!!

I don't see it mentioned above, but when you remove the apps from your devices, have you been to system preferences > iCloud and checked that all your pages and numbers documents have been deleted from your storage, deleting them if necessary.
Also when you add things back, avoid adding documents with the same names as those you have been having problems with.

Movies in the cloud not listed in iTunes 12

I purposely do not download many of my redeemed movies so I can stream them. In iTunes 11, there would be a little cloud icon to indicate a movie was in the cloud. That icon is gone and, at first, I could not find a large part of my movie library. However, I was able to find the rest of my movies my going to the Purchased list in my account. Even the little cloud icon is there.
The question is: how do I get my complete list of downloaded and cloud movies without going to the purchased items list?
Steve

Nevermind. I figured it out from a Youtube video that was posted when iTunes 11 came out: https://www.youtube.com/watch?v=J4HAfCY1ex4. For some reason, iTunes is turning off the Store preference to see purchased content that is in the cloud! Why in the world would they do this? In any case, turning that pref back on fixes the problem.
Steve

Documents in the Cloud not working

I'm having issues with the Documents in the cloud feature for a couple of days now, first I thought my restore fixed it but as I was working with some documents in iWork for iOS I ran into the exact same problem again.
All my documents display the arrow going up badge or occasionally a progress bar that doesn't fill, and other apps that support iCloud for storing documents just refuse to let me access them.
I checked the logs for my iOS devices (an iPad 2 and iPhone 4S) and they both exhibit a particular line when I try to sync my files with iCloud
librariand[1208] <Error>: client connection is invalid: Connection invalid
I have no clue what's going on, going to icloud.com on my Mac and entering the iWork webapp doesn't show any documents either, even thgough I succesfully synced all of my Pages documents across my iOS devices yesterday and they are still on sync.

I'm having weirdness in Numbers and Pages too. Just upgraded an iPad 4 to 8.1.1, and now neither Numbers or Pages will load the iCloud documents. In fact, when I turn on "Use iCloud" in Settings and go to either of the Apps, nothing changes, but when I go back to Settings the "Use iCloud" has been switched back off. Both Apps load very slowly. When they finally do open and I click the + sign in the upper left of title bar, a blank cartoon-like bubble opens, then the App crashes. Interestingly a new iPhone 6 running the same software works just fine... both Apps load quickly and retrieve the iCloud documents instantly. I haven't got a clue...

Purchases in the Cloud not working as expected

The Purchases in the Cloud feature from iTunes v.11 has never behaved as advertised on my Mac since it's came out. I can enable it on my computer as many times as can but, once in a while, whenver I reopened the app it either disappears from the Preferences and I have to close the app and restart it to see if it re-appears or it shows up but it's once again disabled.
Am I the only one who have experienced this ? Are there any potential workarounds besides what I already do until Apple fixes this issue ? I have already done my part and have had extensive talks with Applecare Advisors about the issue and said they notified the engineers but have yet to see any improvement at all. In the mean time they have released three more updates of iTunes 11.0.5,11.1 & 11.1.1 and nothing so far.

comics_addict wrote:
The Purchases in the Cloud feature from iTunes v.11 has never behaved as advertised on my Mac since it's came out. I can enable it on my computer as many times as can but, once in a while, whenver I reopened the app it either disappears from the Preferences and I have to close the app and restart it to see if it re-appears or it shows up but it's once again disabled.
Log out of iTunes store and log back in and it should reappear.
I have filed bug report on this.

How can I store movies in the cloud and access them from my devices?

Hello,
I would like to store movies in the cloud and access them from my device without having to download them to the device because there is not enough space on the harddrive to store them on it. How would I do this? Would I have to download the movies to my PC or could I store them directly in the cloud?
Thanks,
Tyler

Unfortunately I don't use sugarsync myself, I have a dropbox account and it works slightly differently.
As I understand it you can upload files to a folder in sugarsync from your computer without having them sync to any of your devices. You can access that folder from any of your devices, and although you would need to download them in order to play the video file, you could then delete them without deleting the files in the sugarsync folder in the cloud.

How can I store movies in the cloud and access them on my devices without having to download them to them?

Hello,
I would like to store movies in the cloud and access them from my device without having to download them to the device because there is not enough space on the harddrive to store them on it. How would I do this? Would I have to download the movies to my PC or could I store them directly in the cloud?
Thanks,
Tyler

Would I have to download the movies to my PC or could I store them directly in the cloud?
There is good news coming!
Technology experts are working on a movie storage system where YOU have physical possession of the movie.
This system stores the movie digitally on an optical disk system that will not be dependent upon a congested, complicated, and fragile network.
Because all of the data is stored only a few feet from your television, all the bottlenecks are removed. Performance and reliability are virtually flawless.
Further, the system will not utilize any form of security codes, authentications, or passwords. Once the optical disc is purchased it can be moved around freely at will, and can even be lent or given to friends and neighbors with zero hassles.

Do you have to store songs locally before they will move to the cloud?

do you have to store songs locally before they will move to the cloud?

I agree, though yes, the question is not clear.
In the event you're asking if the songs have to be "local" meaning on an internal hard drive, the answer is a qualified "no."
You can have an itunes library on an external drive, but the drive has to be active when Match is running and it will also have to stay on in order for Match to work properly after that. You can get around this by creating a separate empty library once you have moved everything to the cloud, and populating that library with the songs in the cloud.

No movies in the cloud

Recently Apple has given access to Canada movies in the cloud as of yesterday I do not have access. Is this a temperary problem?

Do not buy movies thinking it will be in the clouds, it's misleading, your movies can disappear.
Apple is only lying to us with their partner movie industry. I bought lots of movies, to then loose them because they were pulled from the iTunes Store. People if you decide to buy make sure you have a hard drive where you can download, as you can see, there is no movie in the iCloud.

01/06/12 I am waiting to have movies in the cloud. Has anyone heard anything??

I have bought a lot of movies from Itunes and lost them when I had to reinstall Windows 7. I did not take the time to make a backup and I am hoping Apple will put movies on the cloud. Has anyone heard any recent news about this and doesn't Apple realize that people would buy more movies if they didn't have to worry about losing them??

First of all - if anybody did know - they could not discuss it on this site since I'm pretty sure they would be violating a non disclosure agreement with Apple - if somebody actually knew. Any other knowledge would just be rumored or speculation and that is also prohibited on this site.
Not being able to redownload purchased movies has nothing to do with Apple not wanting to offer the feature. I'm pretty sure that It has to do with the movie studios not wanting to grant the rights to download the movies again at no cost. It really is a decision that must be made/approved by the movie studios.

Content aware move and extend tool not working in PSE12

Photoshop Elements 12 content aware move and extend tool not working with Yosemite upgrade.

Have you deleted the preferences and the saved application states?
A Reminder for Mac Folks upgrading to Yosemite | Barbara's Sort-of-Tech Blog

Itunes is showing only what is in the cloud,not the whole library

Itunes is only showing what is in the cloud not the whole music library

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
Would you mind telling me which anti-virus package you use? It may be that it is disturbing iTunes when it tries to write out the fresh database, as it does after almost any activity with your library. I'm noticing more of this type of problem than usual and trying to see if there is any pattern. It may help to prevent a repeat of the problem if you look at the advanced options for your AV package and see if you can find a way to exclude the iTunes folder from any real-time scanning process.
tt2

HT1657 i tried to rent a movie but it did not work and i was charged away. How can I have charges reversed?

Hello,
I tried to rent a movie but it did not work and I was charged away. How can I have charges reversed?

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Trouble downloading movies from the cloud to new pc computer (windows 8)

We just added our itunes account to a new computer and are trying to download our previously purchased movies from the cloud but they will not download. it keeps freezing. any suggestions?

Hello jarhna,
Thank you for the details of the issue you are experiencing with your downloading items you purchased from iTunes. I don't think you're doing anything wrong, but I did find an article that has steps to address the error you are getting:
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/ts1583
Thank you for using Apple Support Communities.
Best,
Sheila M.

Movies in the cloud not working

Similar Messages

Maybe you are looking for