Movies Purchased, Charged For, But Not In Library

Long story short: I bought some movies last week, and started loading them into my library. My computer suddenly froze (loooong unrelated story, has nothing to do with iTunes), leaving me with no choice but to reboot. I went back to iTunes, and they weren't loading any more (they had been about half way loaded when I had to reboot). I checked my library, they weren't there. I checked my wishlist, thinking that maybe the whole thing had been undone: they weren't there either. The next day, I was charged for all the movies. Any ideas on how I can either get a refund or get the movies without being charged again?

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Movies Purchased, Charged For, But Not In Library

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