Movies Purchased in HD are now in iTunes as SD only

Several HD movies I've purchased in the past are now downloaded in iTunes as SD with no option to re-download the HD version.  I've never purchased an SD movie in iTunes if there was an HD option
This just happened recently as I've updated iTunes several times
I checked the email receipts from the purchases and they were in the $15 range several years ago, clearly an HD purchase.  How can I get the HD version ?

Here is how you do it and it may be confusing so just try it.
In iTunes,on your computer,  go the Itunes store  main page. On the right, click on purchases and then click on movies. On the bottom right, there will be a check box that says download HD when Available. Uncehck that box.
Now, in the movies above, simply click on one and download it. The SD copy will now download.
Connect the iPad to iTunes. When the iPad shows up in the left pane, click on it. In the summary tab, make sure that the box for prefer standard definition videos is checked. Then at the top of the screen, click on movies and sync whatever movies you want to sync to the iPad.

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