Movies & series No picture only sound

How do I get my storm 2. 9520 to play movies, series etc it keeps giving a error msg '' this format is not supported '' which I cannot understand as the 9300 seems to play just about any format Please help.

the 9300 supports more media encoders than the old 9520. You can re-encode the video files you want to play on the 9520.
I suggest you use Handbrake on Windows/Linux, and reencode the video using MPEG4 video encoder and AC3 audio encoder, encapsulated into an MP4 file.
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    Goody64 wrote:
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    Hello mizgeministarz,
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  • My video will not show picture only sound? windows 8.1

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    Hello @34jamie,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • HT4799 Why I cannot watch movies from Love film on my apple tv? The app is on my iPad and when I switch the movie from iPad to AppleTv only sound is on my TV screen.

    Why I cannot watch movies from Love film on my apple tv? The app is on my iPad and when I switch the movie from iPad to AppleTv only sound is on my TV screen and no picture.

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  • HT1390 I RENTED A MOVIE & HAD IT SENT TO MY COMPUTER THE MOVIE KEEPS BREAKING UP THE SOUND DOSE NOT MATCH THE PICTURE WHATS UP WITH THAT

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    D3NC wrote:
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