Movies that play on iTunes will not play on Apple TV

The movies are in MP4 format on my PC and will play in iTunes but all that I get on my TV is the video.

Welcome to the Apple Community.
Not all mp4's that play in iTunes are comparable with the Apple TV.
Video formats
H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format
Audio formats supported
HE-AAC (V1), AAC (16 to 320 Kbps), protected AAC (from iTunes Store), MP3 (16 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, and 4), Apple Lossless, AIFF, and WAV; Dolby Digital 5.1 surround sound pass-through
Photo formats
JPEG, GIF, TIFF

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HT1657 my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

Hi there kirk279,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W.

Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. Any ideas?

Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. When I try and play them I get the message "this computer is not authorised to play this song, authorise your computer now". Any ideas?

Hello, quckvic.
Thank you for visiting Apple Support Communities.
You will need to reset your Apple ID password via the steps in the first article below. Take a look at the option that refers to answering the security questions. Since you do not have access to the email account and if you are unable to answer the security questions, see the second article.
If you forgot your Apple ID password
http://support.apple.com/en-us/HT201487
Contact Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

HT201401 I got a 3G phone and recently I downloaded the new version for my phone and every since some of my songs that i downloaded thru itunes will not play in it's entirety

I have a IPHONE 3G and recently I downloaded the latest version for my phone and since some of my songs that I downloaded thru itunes will not play in it's entirety

I have a IPHONE 3G and recently I downloaded the latest version for my phone and since some of my songs that I downloaded thru itunes will not play in it's entirety

ITunes will not play songs

iTunes will not play any songs from my library. When I click on the song to play the title appears in the box as if it is going to play but the the bar does not move and then the title disappears and a bunch of lines appear.
When I play a video, movie or TV program the video plays fine, but no audio comes out.
Audio and video work fine in any other application and all the system sounds work fine. I can also play audio and video fine using Windows Media Player.
I have shut-down and restarted several times and even let the computer stay shut-down overnight, but to no avail. I have upgraded to the newest version of iTunes and QuickTime. I have also made sure I have the most current version of all audio and video drivers for my laptop. I have also update Vista to Service Pack 1. I also noticed that MS Silverlight also loaded, so not sure if this could be causing my problems.
Any help that anybody can provide would be greatly appreciated.

Finally was able to fix the problem. Here is what I had to do:
1. Uninstall MS Silverlight
2. Install all new Audio and Video drivers (even though they were already the newest versions I had to re-install them).
3. Installed newest MS Windows Vista upgrade.
4. Restarted computer
5. Made sure all my audio settings were set to use the proper speakers.
Now everything is working fine.

HT1657 I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?

I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?

For the film not playing, you can use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
Not sure whether you can request a refund for the double charge via the same link, if not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

TS1389 i down loaded a move in hd and it will not play on my computer

I DOWN LOADED THE MOVIE CLOUDIE WITH A CHANCE OF MEAT BALL'S 2. AFTER I DOWN LOADED IT. I TRY TO PLAY IT. IT WOULD NOT PLAY. IT SAID I HAD TO UPDATE MY ITUNES. I DID. THEN IT SAID I COULD ONLY PLAY IT WITH CLOUD. WELL I TRYED THAT. IT STILL WILL NOT PLAY IT WONT'S ME TO BUY A SD. FOR $12.99 MORE. WHAT CAN I DO. THERE IS NO MOVIE SHOULD COST AS MUCH AS THIS ONE. PLEASE HELP. I DONT WONT TO PAY FOR A SD. AFTER JUST PAYING FOR THE MOVIE.

Hello bunggy70,
The following article provides the necessary steps for downloading previously purchased content in SD.
Make sure you have the latest version of iTunes installed on your computer. You can download the latest version for free here.
Open iTunes on your computer.
From the Store menu, choose Store > Sign In, and then enter your Apple ID and password.
Navigate to your Purchased page. Find it by clicking Movies or TV Shows from the top navigation bar in the iTunes Store, and then click Purchased from "QUICK LINKS" in the iTunes Store.
Choose the appropriate video type: Movies or TV Shows.
In the lower-right corner of the screen, deselect the box next to "Download HD When Available."
Search for the desired video and click the download button.
This should download the standard definition version to your computer so you can sync to your device.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Cheers,
Allen

Itunes will not play if Chrome is running

I recently installed iTunes 12.1 on a Toshiba Satellite running win 8.1. Problem is that when Goggle Chrome is running iTunes will not play. My library is there and the progress bar shows at the top of the screen but it stays at 0:00. If I close Goggle Chrome, and restart iTunes it works fine. Chrome is the 64 bit version up to the latest revision. This is a brand new install so all software is current and patched. Any Ideas Why?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?

I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
There will be no audio output in safe mode. The question to be answered by the test is whether any devices are listed in the Sound preference pane. After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

HT4061 My movie that I down loaded is not playing or what do I do to watch them.

My movie that I down loaded is not playing.

This is the Videos App icon. When you tap on that it launches the videos app. If that is where you are trying to play the movies and it is not working, try quitting the app and then restart the iPad and try again.
Quit the app and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesn't work, try this.
Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of any of your movies in the field at the top. When the movie appears in the search - tap on it and it should start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK.
If that doesn't work, reboot the iPad and see if that helps.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

ITunes will not play songs on NAS drive

I have a WD My Cloud NAS drive with all my music. I've been playing the music through iTunes for the last year or so on my Windows 7 Professional PC. I just upgraded to iTunes 12.1.0.71 and now iTunes will not play any of my music. iTunes still sees all the music on my NAS drive but clicking the play button does nothing. Only way I can get anything to play is to import the albums/songs into my playlist in iTunes, something I really don't want to do.

Hi Josh,
I have exactly the same issue. I also have many songs I purchased on iTunes that will not download. It seems random. I have 3 recently purchased albums that only half the tracks on one album will download, most on another, but only 2 on another. It's annoying! I keep tapping download and they just give up saying Cant connect to iTunes'. Even though it is.
Regardless, I have too exactly the symptoms you described, but had them periodically before today. Again, not sure if its related, but have you recently got an Apple TV?

ITunes will not play music, songs stuck at 0:00

I know this is a frequent question as I've spent three hours searching through the support discussions here as well as elsewhere online, but none of the possible solutions I found posted worked for me.
The problem, if you're unfamiliar with it, is that iTunes will not play any music (either songs I've ripped or songs I've bought off of the iTunes Store).
I've tried updating iTunes and Quicktime, uninstalling and then reinstalling both, updating my audio drivers, playing with the preferences of both iTunes and Quicktime, made both programs the defaults for all associated file types, and rebooted countless times.
I'm on a 3-month old Dell Inspiron running Windows 7 if that makes a difference.
Any new suggestions anyone has or something random you may have tried that solved a similar problem would be greatly appreciated.
Thanks!

I'm afraid the problem is more widespread than just iTunes and the update didn't fix it. There's a thread out there about users not getting any sound/audio in Lion after wake from sleep or just having it idle for a long while.
Hopefully, Mac OS X 10.7.2 will fix the issue.
Thanks!

Itunes will not play my music nor videos

I recently updated to itunes about a week ago..and for some odd reason my itunes will not play any music that is located in the itunes music library.. I un-installed it, then re-installed it..and it still did not play the music.. I believe it has affected my windows media player on my computer as well. I was wondering if anyone had any information or a solution to my problem??
thanks

You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.

After updating to windows 8.1 iTunes will not play video

I recently updated to Windows 8.1 but since i have my iTunes will not play video i previously downloaded from the iTunes store. The video will play in QuickTime without issue though, please help

sorry it's not my apple id. it's my icloud email/account. after i updated to ios 8.1.2 my icloud acct on my phone is wrong. it's using my old college email address instead of my current icloud account email. my old college email address *used* to be my apple id, but i changed my apple id to my gmail account a few months back. anyway i can't "sign out" or delete the icloud account bc it thinks my college email address is my icloud account and it keeps asking for the password. so i'll type in the current password for my icloud account and it says it's wrong and i need to retry or change the password, which i've already done twice and nothing changes. probably bc its asking for the password associated with the college email address it thinks is my icloud acct.
i can access icloud on my desktop without a problem... make any sense? do i have to restore my phone now or is there a solution? i've wasted the last 2 days trying to figure this out. i can't send or receive emails on my iphone bc of this. which really ***** for work.

DVD Player plays DVDs but will not play VIDEO_TS files from my hard drive

When logged into my home account DVD Player plays DVDs but will not play VIDEO_TS files that are on my hard drive. I get an error message: "there was a problem opening the media. Media type is not supported." When logged in as "root" DVD player does play these same files. Also, when logged in to my home account, I can play these same files in VLC.

Go this this thread for more details:
http://discussions.apple.com/thread.jspa?threadID=1075814
But the gist of the fix is to delete or rename "~/Library/Preferences/com.apple.DVDPlayer.plist" and let the DVD Player build a new one. It seems that this is caused by a migrated PPC preference that borks DVD Player 5 on Intel Macs, which is what just happened to me. Hope this helps.

Movies that play on iTunes will not play on Apple TV

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