Movies with itunes extras

Any ideas on how to play a movie that has been downloaded that contains"itunes extras'? Movie previously played but now it will not. Only the extras play.

Hello jiffypop18,
That is strange that the main movie will not play. I would try deleting the movie from iTunes and download it back again in case there is an issue with the main movie. Take a look at the articles below before you go through those steps to make sure that you can download the movie again. Let me know if this helps.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/en-us/HT5772
Download past purchases
http://support.apple.com/en-us/ht2519
Regards,
-Norm G.

Similar Messages

Movies with iTunes Extras show only HTML code and not title screen when double clicked.

I only noticed this after some iTunes updates. Any movies that have iTunes Extras donot show the "Title Screen" when double clicked. They only show HTML script. I can still watch the movies, and can access the extras by going to the folder they are in, but thats a pain. I have purchased other movies with extras since encountering the problem and have the same issue. I run windows Vista on a 32-bit system. I have all updated drivers. I have searched the web for an answer but couldnt find anything. It is prob something insanely easy. Any help would be appriciated.
Example of text that appears when double clicking:
<!doctype html>
<html>
<head>
     <meta http-equiv="Content-type" content="text/html; charset=utf-8" />
     <meta name="hdtv-fullscreen" content="true" />
     <meta name="hdtv-cursor-off" content="true" />
     <title>Paul (Unrated) [2011]</title>
     
<script type="text/javascript" src="TuneKit/src/TuneKit.js" charset="utf-8"></script>
     
     <link rel="stylesheet" href="css/shared.css" type="text/css" media="screen" />
     <link rel="stylesheet" href="css/home.css" type="text/css" media="screen" />
     <link rel="stylesheet" href="css/chapters.css" type="text/css" media="screen" />
     <link rel="stylesheet" href="css/features.css" type="text/css" media="screen" />
     <link rel="stylesheet" href="css/more.css" type="text/css" media="screen" />
     
     <script type="text/javascript" src="controllers/data.js" charset="utf-8"></script>
     <script type="text/javascript" src="controllers/home.js" charset="utf-8"></script>
     <script type="text/javascript" src="controllers/chapters.js" charset="utf-8"></script>
     <script type="text/javascript" src="controllers/features.js" charset="utf-8"></script>
     <script type="text/javascript" src="controllers/more.js" charset="utf-8"></script>
</head>
<body>
     <div id="bleed">
          <div id="navigation">
               <img id="pic0" class="picBLANK" src="images/home/Paul_mm_background_01.jpg"/>
          <img id="pic1" class="picBLANK" src="images/home/Paul_mm_background_01.jpg"/>
               <img id="pic2" class="picBLANK" src="images/home/Paul_mm_background_02.jpg"/>
          <img id="pic3" class="picBLANK" src="images/home/Paul_mm_background_03.jpg" />
          <img id="pic4" class="picBLANK" src="images/home/Paul_mm_background_04.jpg" />
          <img id="pic5" class="picBLANK" src="images/home/Paul_mm_background_05.jpg" />
          <img id="pic6" class="picBLANK" src="images/home/Paul_mm_background_06.jpg" />
          <img id="pic7" class="picBLANK" src="images/home/Paul_mm_background_07.jpg" />
          <img id="pic8" class="picBLANK" src="images/home/Paul_mm_background_08.jpg" />
          <img id="pic9" class="picBLANK" src="images/home/Paul_mm_background_09.jpg" />
          <img id="pic10" class="picBLANK" src="images/home/Paul_mm_background_01.jpg" />
               <div id="vid" class="vid_bg">
                    </div>
          </div>
     </div>
</body>
</html>

The fix from this other post worked for me.
https://discussions.apple.com/message/17691332#17691332
FIX:
Go into "Get Info" and set the Album name to the name of the movie for both the movie and the "Extra". This will fix it.

HD movies with iTunes extra won't play on Apple TV.Tried to repurchase and message states, "Already purchased, would you like to view now?" Submitted "YES" and am taken to movie's menu with iTunes extra with no tab for 'PLAY'. Menu won't work at all.

Several movies I purchased won't play on Apple TV. They don't show up on my Apple TV menu, and if I search for them, the "Purchase HD movie" tab shows up. When I try to re-purchase, states "Already Purchased- would you like to view now". I answer "YES" and I'm taken to a screen without a "Play" tab. Other tabs such as "Extras" are frozen and don't work. Unable to see the movie or any of the iTunes extras.

Hey there storytellerstudios,
I see that you are having an issue with some purchased movie extras from iTunes on your Apple TV. I would like to suggest that you use the following link to help you report an issue with these purchases to iTunes:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT204084
Thanks for using the Apple Support Communities!
Cheers,
Braden

Apple TV Cannot Play Movies with iTunes Extras

For some reason, when I click on a movie in iTunes (downloaded from the iTunes Store), it plays the iTunes Extras by default, not the movie. I noticed the problem when I could not get my ATV2 to show these movies via Home Sharing. The affected movies do not even show up on my ATV2 via home sharing. Does anyone have any idea what is causing the iTunes Extra file to be the default playback file for a movie? Movies in my iTunes library that don't have iTunes Extras play just fine in iTunes and on my ATV2.

Go to your itunes library on computer and highlight the Movies category, try to find the movie - then right click and 'Show in Finder' (or Windows equivalent to view the actual movie files).
For each movie with extras you should have:
MovieName.m4v (main feature)
and
MovieName - iTunes Extras.ite (extras files)
You should actually see an entry for each in itunes grouped together.
AC

Share a movie with iTunes

When i try to share a movie with iTunes from iMovie, i cant find it in the itunes library.

Look in the Movies section of iTunes

Digital copies of Hugo and Transformer's with iTunes extras will not play

The copys of Hugo and Transformer's that came with a digital copy, that I had to download from iTunes will not play. When I try to play them it says "This movie requires QuickTime, which is not supported by this version of iTunes."
I have the latest version of iTunes installed and all of my other digital copy movies work fine. I thought it might just be a corrupt download, so I deleted the Transformer's movie, and to my suprise, I can't redownload it! If I go into the finder and find the file in itunes and try to play Hugo, there, it opens up Quicktime and plays just fine.
Anyone with either of these movies please chime in. I haven't tried much to fix this, as I don't know what to do. Thanks!

I just found this thread because I had "The Big Lebowski" and "Harry Potter, Deathly Hallows Part 1" doing that to me.
Your solution worked.
Then after those were back in the library with their nice album art, I see that Hugo had gone to the "gray cube" and wouldn't play! The "Extras" interface would, but not the movie. So I did it to that movie. There were multiple movies in the list, the Extras and the Movie itself. When I went to add it back in, I just got the movie, not the Extras interface.
Has anyone else figured out how to get the Extras back?

Movie and iTunes Extras Split into Two FIles

I download most movies on my Windows 7 machine. It downloads just fine as does downloading movies on my two Macs. Things get a little weird when I use the iTunes feature "Show items not in my library" to keep all the copies of iTunes with the same downloads. When I copy from one machine to another, the movie icon in the Movies Library on the receiving machine breaks into two identical icons with different file names. For example, The Last Airbender - iTunes Extras & The Last Airbender. Is there any way for me to get these things to fuse back together?
Thanks,

Try this:
When you download iTunes Extras movies, the extras will be downloaded to your iTunes Music/Downloads/Movie_Subfolder. The actual movie usually is in the iTunes Music/Movies/Movie_Name folder. Go back to the Downloads/Movie_Subfolder and cut and paste the files from the .tmp folder into the same folder as the iTunes Music/Movies/Movie_Name folder.

I can not watch a rented movie with iTunes

I found the movie in the store (The Emperor (1080p HD)) and rented it thhrough my mini's (a 2.3 Ghz i5 w/ 16Gb Ram running Mac OS 10.8.4) iTunes app (version 11.0.5). I waited for the movie to download completely. I selected the "Rented" tab from my "Movies" Library and clicked on the movie icon (it had a strange appearance which was a generic light grey box with a fim frame in the middle). iTunes responded with: "This movie requires Quicktime, which is not supported by this version of iTunes.). I admit I was dumbfounded for a moment since I associate Quicktime with Apple media more closely than iTunes. I went to the file via Finder, and looked at the extension: m4v and tried to open it with Quicktime. Quicktime responded: "This application cannot be used to play "Emperor (1080p HD).m4v" In order to play this content, please open it with iTunes."
OK, I mumbled, I've seen nonsense like this before and it could be permissions based. My iTunes Library is on an external network drive because of its size. I'll copy the file to the local volume and see what happens. A few minutes later, the copy was complete. I added the file to my Library in iTunes, and this time the movie's icon image was correct. I launched to film. It opened and audio can be heard, but the video is absent. In its place is a field of alternating grey and white squares. I can watch any other video file at 1080p. The mini is connected via HDMI to a Yamaha AV receiver which outputs video to an Epson 5010 projector. Screenshots of the iTunes window appear the same when opened in Preview. I've changed the screen resolution from 1080p to 720 and 1080i and get the same result.
This evening's experiment is over since the rental ends in 24 hours now that I've -listened- to the audio.
Can anyone tell me why I had this experience and (outside of not renting another movie from iTunes) how I might successfully view an movie in the future?
Thanks

Hi Mikey1220,
Thanks for visiting Apple Support Communities.
If you have not been able to play the rented movie, I'd recommend starting with the troubleshooting steps in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General> Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings >General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check theuser guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Next, try to download the movie again using the steps in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If your rental expired before you could view the movie, or if the behavior persists, you may want to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy

Can´t sync movies with iTunes 11.1.4 (on Mavericks 10.9.1) to iPhone 4S with iOS7. Is there a possibility to reset the sync on iTunes?

I produced some videos in iMovie 10.0.2 and transfered they to iTunes 11.1.4.
That worked so far....
After that I´ve compressed the movies for the use with iPhone and iPod
.....also worked.....
Then I tried to sync the movies to my iPhone4s with iOS7.0.4. The sync starts, runs and ends without an error. But after that I can´t find the movies on my phone. There is enough free memory on my phone and I also tried to shut the movie app and restart my phone. The movies are still not there.
When I check what´s on my phone with iTunes (iPhone connected), iTunes says the movies are on my phone!?!?!?
Maybe there are some troubles within a sync "library" or something like that? Is there a possibility to reset the sync services or whatever is responsible for the sync?
Or maybe somebody has another solution which solves the problem!?
The strange thing is that my music, books and all the other stuff will sync fine!
Hope that someone can help me with this issue.
thanks a lot

I´ve fixed this issue as follows:
1) did a backup of the iPhone in the cloud
2) reset the iPhone in manufacturing mode
3) restored the backup out of the cloud
After that the sync with iTunes worked well also with movies.

No audio streaming movies with iTunes 10.2.1 and iOS 4.3

I upgrade to iTunes 10.2.1 and to iOS 4.3 and now I can´t listen audio on my movies with 6 channels audio. With two channels (stereo) there is no problem. With multichannel I just can see the video, but can´t listen. The problem is with my iPad and my Apple TV. On my iMac it works fine, I can see and listen.
Anybody Help ??

I have the similar problem with video. I can not stream movies to apple tv after ios 4.3 update that i used to stream before. The problem seems to be for some (but a lot) specific movies though. After going through all my videos i found a couple of videos that was able yo be streamed. Even with movies that can't be streamed the video loads (and even plays on fast forward but very slow without audio) but just pauses. It just loads opens and everything but just doesn't play.I don't have any problem with streaming audio from ipod or etc. I can still stream video from youtube as well but just can't do it from my itunes.
Just to be specific, i have the issue with my ipad as well. The movies that i can stream to atv can be streamed to ipad as well (from my pc windows) but for other movies neither my atv nor ipad can play. A clear **** up by the developers. Just can't understand how they can release without even checking possible flaws.

Subtitles on a movie with itunes

I have a great Dvds collection but as it takes too much space I am making all my Dvd into itunes to be able also to watch them on my Apple Tv
I use Handbrake, last version to encode my Dvds
as I am French I am encoding the movies with both audio French and English + I add also the english subtitles
at the end the file is a M4V files, when I play it with VLC I can switch from french to english the audio with no problem, I can also put on the screen the subtitles or not
the problem is that I cannot do the same with itunes (10.1.1), I can only switch the audio but I don't find where to pick the subtitles.
maybe it is a dumb question but any help will be good
thanks in advance
Marc

reza.z wrote:
After downloading movies,
From where? What format are these movies?

Sharing movies with itunes through quicktime

Hi :-)
I apologise if this has already been asked and answered but I've searched through the boards and can't find anything.
I upgraded to Mountain Lion a couple of days ago. Up until the upgrade, if I wanted to watch a movie I had stored on my Macbook (in avi format) with my iPad and iPhone, all I had to do was open it in Quicktime, click on 'share' and select itunes. The file would then be converted and appear automatically in my itunes library.
Since my upgrade tho, the only options I'm getting when I click 'share' are 'email, message, airdrop, facebook, youtube, vimeo and flickr'. How do I share my files with itunes now??
Thanks. I'd be grateful for any help :-)

Since my upgrade tho, the only options I'm getting when I click 'share' are 'email, message, airdrop, facebook, youtube, vimeo and flickr'. How do I share my files with itunes now??
Try the File Menu "Export To > iTunes..." option.

The video and audio are out of sync while watching movies with iTunes

Anyone know why iTunes is playing movies out of sync? I try to watch a movie on my pc with iTunes but the audio is faster then the video.
I have searched for an answer everywhere but haven't found one yet, so if someone could please help.
It is updated as of this post with 10.6.1.7

Repair your QuickTime.
Control Panel > Programs n Features > highlight QuickTime, click CHANGE then REPAIR

Takes 2hrs to share Home Video movie with iTunes

Ever since I upgraded to iMovie 11 it takes hrs to share with iTunes & theater. When done the music added to video's is scratchy. Pics are ok. I've been told I need more RAM. Also been told I need a bigger processor. I'm thinking a new IMac. Help!!!

Your post said "free" and there isn't any free software that will convert MPEG-2 files to other formats. Well, Handbrake does "rip" DVD's and convert but I wouldn't use it.
After you realize that you'll need to spend money for the needed software then you'll start the conversion on your older machine. It will take a very long time (I did similar years ago on my G3 400 and it took 44 hours).
The converted .mov file was about 450MB's at half of the dimensions of the DVD version. Quality was good and the file played just fine in QuickTime Player.
You then have to find a way to share the file over the Internet. That will involve you uploading it and your friend download it. More time that you said you didn't have.
Mail seems like the best method and will actually save you time.

Cannot sync ATV1 Purchased Movies with iTunes

I have recently purchased 5 movies via my ATV1. I cannot sync or get my purchased
movies into itunes. They are not in my itunes folder and I have no available downloads.
They used to always automatically appear in my iTunes folder, but not anymore. The TV
shows I've purchased are syncing, just not movie purchases.
I have the most recent ATV1 update and most recent iTunes update. Any help?

Welcome to the Apple Community.
Navigate to Settings > Computers > Your Library on the Apple TV, you may be told you will lose all synced content, but you can sync it back afterwards, you won't lose any purchased content that has yet to be transferred. Then select Settings > Computers > Connect To iTunes, note the passcode that appears on screen, click on the device in iTunes and enter the passcode when prompted.

Movies with itunes extras

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