Movies wont Sync (correct format, plenty of space)

Hi everyone,
I am having troubles sync my movies. Since I updated the latest itunes version I cant do it anymore.
I used to simply grab the file and drag it into my ipad on itunes but now it will stay grey with a dotted circle.
The format is mp4, I have enough space, it will show up on my ipad (on itunes) but will stay gray with a dotted circle next to it and wont sync.
I tried by sync manually, automatically and WiFi. Still no response.
Running out of options, if someone could help I will be very thankful!
Best Wishes!
pd. It is an Ipad 2, iTunes on a Windows Laptop

What Troubleshooting Steps have you tried ?
Lori\'s iPad wrote:
I'm unable to down load movies or books.
Any Error Messages or Alerts ?
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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