Moving a configured and customized Service Manager Impact

Hi there,
We want to move a fully configured and customized Service Manager architecture from a temporary virtual infrastructure to a final virtual infrastructure.
With this move to the final virtual infrastructure, the following components will be changed:
• IP Address
• MAC Address
• Domain Controllers
• DNS
Only the name(FQDN) of the machine will remain the same.
What are the Impacts of such a change in a fully configured and customized Service Manager? Will I have to develop all the customizations again? Or redo module configurations?
Thanks in advance for your help.
M

As long as the computer names and domain remain the same, I don't think it will be an issue. As long as you configured everything using names and not IP addresses, the machines should all be able to find each other when they come back online.
How are you planning on migrating them?
Matthew Dowst |
Blog | Twitter

Similar Messages

My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

Complaint regarding maintenance and customer service in Saudi Arabia

In beginning I apologize If Im in the wrong Forum..
But I do not know where can I send my complaint ?? Is There a way to communicate with Lenovo management ??
if they continue with this performance (maintenance and customer service) this will negatively affect Lenovo reputation in market and they will lose a lot of customers.
My problem started when I bought a Lenovo Tablet Model IDEA S2109A-F Five months ago. After almost three Months the device was not charging.
I've sent to the agent for repair and for one and half month they did not perform any work and whenever I call often they does not response (during the official working time). and In the few times that they respond they says '' We are waiting for spare parts from Dubai ''
Then I contacted customer service last two weeks to tell them about my problem. They promised that they will answer me within 48 hours. Which never happened !!! And when I contact them again, they say they did not receive any response from the agent.
The tablets was a gift to my little son, he is very frustrating because of this issue.
This is my first time I with Lenovo products and I do not think I will repeat it again after this bad experience.
If someone care form Lenovo officials he can review Ensure Saudi Arabia maintenance job order No.1594186
Regards,

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired. It seems like a classic bait and switch. Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.
So, I call customer service. I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me. So I ask for a supervisor. And I get someone who says "I don't know" and has no answers except that this is the way it is. To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone. When asked why the rep didn't know that, yes, another "I don't know".
As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable. As they say, vote with your feet, I will be exploring other stores to spend my money at. A website that says something is available, and then isn't, simply is bad business. And customer service who can only say "I don't know" isn't really customer service at all.
A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened. Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy. I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.

Hello User269123,
I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

Problems signing in to PSE/PRE Forum and Customer Service

Hello-I am presently running PSE/PRE8 on a win8 computer with 12GB memory and1TB HDD. I am searching for information on PSE/PRE12. However, I am having problems with my PW/ID. I understand that Photoshop.com has been eliminated and this is the source of my sign-in problem. I change my PW and the new PW works for a while and it becomes the incorrect PW or User ID. Also,I added a new email address to support email problems. I was sent an email to click a verify link but the link was not included and the email was a noreply. I cannot contact Customer Service because it is sending noreply emails. I was able to signin to the forum during my last visit but was told that I was not eligible to post messages not answer post. I need to be able to reach Customer Service but I preently do not have a method to contact it. Thanks.

Hello Jorma- Thanks for the response however,I cannot locate your response to my "Problems signing in to pse/pre forum and customer Service". I checked the Photoshop Elements forum but I was not able to locate the subject.

Homesite 5.0-5.5 and Customer Service sucks balls!!!

It is obvious that Adobe does not look through their own
Forum Message board crap, as they requested for me to go for
support. If so, they would have answers to the questions that I
would need; in which I see ppl having the same problem as I do back
2006. (So I would like to say your system and Customer service is
B.S).
Okay to my problem:
What I want to do is have Homesite 5.5 installed on my new
machine from our old machine. One of the problem is that the serial
number that shows up (when I click on "help" and "about homesite")
indicates per customer service and sales, that it is for Homesite
5.0. Even tho in my face it says version 5.5, so basically they are
saying i'm lying. Yes, it is upgraded from 5.0, but i provide what
i see and what i see is the serial number that is provided under
version 5.5.
Anyways, sorry for giving somewhat the long version of my
issue. I just want to know if anyone had the same issue and figure
a way around this.
Thanks,

Folks, I'm sorry to hear of your bad experiences both with
installation and support. I'll make one point of clarification: I
don't think Adobe ever promises to provide support themselves in
the forums. Rather, the forums are watched by experienced users
(some formally, some informally) who try to answer questions when
they can.
In this case, since you're having licensing issues, I've not
piped up myself because I haven't had the problems or helped
someone resolve them. Perhaps someone else may chime in. Again,
there are no promises.
Now, that may tick someone off, especially if they want help
just getting a product installed. But to that I would say that
Adobe has always offered free installation support. Perhaps the
folks you reached in support didn't suggest that, but check out
http://www.adobe.com/support/programs/customer/gss.html
There are some caveats about how many times you can use it.
Perhaps you both have exceeded that, but if not, it seems worth
going down that route. Perhaps it would also take you different
people than you reached before. Hope that's helpful.

Filter and custom services in UCM

what is difference between filter and custom services in UCM

A filter is a piece of Java code that can be hooked to standard events.
For instance, a Java filter event validateCheckinData is "Executed during a check-in or update to validate the metadata fields. This is a common place to add custom data validation."
Filters are quite safe way to enhance the standard functionality of the system (server-side processing).
On the other hand, a custom service is a piece of code (can be Java and/or html/iDocScript), which usually adds a new functionality, alternatively, overrides the existing one. For instance, a service may add few pages to your solution which will provide something new. Adding a new functionality is relatively safe, but if you override the existing resources, you should be very careful. Also, if filters are hooked to standard events, for services, you need to call them yourself (you can also add such calls e.g. to the standard menu).

Session broker and custom conversion manager

I'm having some problem using session broker and a custom conversion manager. I just moved from using single session to using a session broker in the sessions.xml. I'm using a custom conversion manager as shown in this tech. tips URL
http://www.oracle.com/technology/products/ias/toplink/technical/tips/customconversion/index.html
Here's my conversion manager set up code -
public class JpmiConversionManagerSetup extends SessionEventAdapter
* During the pre-login event the new MyConversionManager must be installed
* @see oracle.toplink.sessions.SessionEventAdapter#preLogin
* @param event
public void preLogin(SessionEvent event) {
ConversionManager cm= new JpmiConversionManager();
ConversionManager.setDefaultManager(cm);
event.getSession().getLogin().getPlatform().setConversionManager(cm);
My session broker manages 2 sessions. In sessions.xml for one session I have the <event-listener-class> entry where I need some conversion, another session I don't have any such entry as I don't need any conversion.
Now when I try to run a named query using session broker the conversion part blows up, throws a ConversionException. Any idea? Do I need to configure the session broker instead of session in the preLogin or anything like that?

I think sessions editor is not available in 10.1.3dp4 yet. So I have to write the sessions.xml by hand. But the parser throwing me an error saying that <session-broker> is not allowed in sessions.xml.
SessionLoaderExceptions:
org.xml.sax.SAXParseException: <Line 41, Column 18>: XML-24534: (Error) Element 'session-broker' not expected.
     at oracle.xml.parser.v2.XMLError.flushErrorHandler(XMLError.java:415)
     at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:284)
     at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:302)
     at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:199)
     at oracle.xml.jaxp.JXDocumentBuilder.parse(JXDocumentBuilder.java:155)
     at oracle.xml.jaxp.JXDocumentBuilder.parse(JXDocumentBuilder.java:111)
     at oracle.toplink.platform.xml.xdk.XDKParser.parse(XDKParser.java:160)
     at oracle.toplink.platform.xml.xdk.XDKParser.parse(XDKParser.java:190)
     at oracle.toplink.tools.sessionconfiguration.XMLSessionConfigLoader.loadDocument(XMLSessionConfigLoader.java:191)
     at oracle.toplink.tools.sessionconfiguration.XMLSessionConfigLoader.loadDocument(XMLSessionConfigLoader.java:151)
     at oracle.toplink.tools.sessionconfiguration.XMLSessionConfigLoader.load(XMLSessionConfigLoader.java:88)
     at oracle.toplink.tools.sessionmanagement.SessionManager.getSession(SessionManager.java:364)
     at oracle.toplink.tools.sessionmanagement.SessionManager.getSession(SessionManager.java:331)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:324)
Any idea how to or where to write sessions broker in sessions.xml for 10.1.3dp4???

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

HP's Low Quality Product and Customer Service

On 1/23/15 I ordered a brand new Envy Phoenix 810 with modifications. First the website was broken and I ended up having to call to get the order placed. The computer arrived on 1/30/15 via FedEx, since paid for 2 day delivery.
The computer ran for 7 days and on 2/6/15 it froze in Win 8.1 and after reboot all I could get from it was a couple of clicks and fans spinning on high.
I called tech support, and the gentleman there very quick realized, as I had, this computer needed replacing. I made it clear I didn't want a 7 day old computer repaired, I wanted a NEW computer. He then sent me to some management group who told me, since their hardware managers don't work on weekends, the fastest way to get a new computer was for him to transfer me to the sales people. Back and forth with the sales people who told me I couldn't get a new computer until I sent the old one back. They sent me to customer support, who then put in an escalation to a manager, who wasn't working the weekend either, and who would call me back within 2 days.
A good 1.5 hours on the phone, and not once did I speak to someone whose first language was English.
I spent the weekend fuming to be honest, and now let's fast forward to Monday 2/9/15.
I waited for the call from the manager, and nothing. I finally gave up and placed another call to customer service. I was immediately told that I had to go through technical support first if my computer wasn't working, never mind that I am sure there was information on my account that told them I'd already been through all that.
So we start all over. Oddly, the computer, having sat disconnected from power all weekend, now behaved differently. It actually let me get into the bios, where we started it running on hard drive diagnostics, which eventually just froze, at which point we were back to no post and loud fans.
At this point the cycle started again, and I was sent to a manager who told me they can't send me a computer, I'd have to send the old one back. I explain again, I have no boxes to send the old one back until I get the new one etc..
At some point (this is about 2.5 hours into the calls for the day) I end up with sales again and behold there is an intelligent person who realizes I have a preferred account and they can just charge me for a new computer and credit me for the old when I call back, get an RMA and send it back.
Of course the new computer suddenly costs more, and in all this not once was I offered recompense for my "pain and suffering".
After everything, the promised call from a manager (remember Friday?) finally came on Tuesday afternoon. He had apparently never read the transcripts from Friday OR Monday, and wanted to start all over again. I told him a computer had already been ordered, being charged to my preferred account and I'd call for an RMA after it arrived and send the offending piece of dead electronics back then for a credit to my account.
He assured me that an even trade could be done and that he was transferring me to sales.. again. He either didn't understand what I was telling him or didn't want to listen. The lady in sales was as puzzled as I as to the reason the call had been routed to sales, and explained that due to a new system they had recently started using, it wasn't possible any longer to send a new computer out without charging for it and then getting the credit for the RMA.
I must say, first the shotty product and then this insulting experience with all of the HP support facets, located in "Timbuktu" (I honestly don't know where they are, but they are not in the USA) means this will be my last product from HP. And believe me when I say, between my daughters and myself we will be spreading the word far and wide about what HP is all about these days.
HP, you used to be a good company, worthy of my hard earned money, you are not now.

Hi @KerstinHuhn ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Moving Home / Lack of Customer Service / Cancellat...

I write to express my complete astonishment and disgust with the level of service BT has offered to me as a valued long standing customer.
I have been a customer of BT for approximately 4 years, taking out a phone line, unlimited broadband, BT vision and Sky Sports, amounting to a considerable charge of around £42.00 per month. I have used these products constantly during this period and have been very happy with the service.
In mid February 2012 I phoned to inform BT that I was moving home shortly and would like to switch all service to a new address. I was told that I needed to call back when my current line had been taken over by the new tenant, at which time I could then move my services.
On Thursday 1st March I rang BT to inform them that my line had been taken over by the new tenant and that I now wished to move my contract over. I was informed that I needed to take out a new contract which would then waive any connection charges. I was more than happy with this and asked to set up the new account. The lady at BT who I was speaking to informed me that after running a line check there was an issue with the new property in respect of the supply to it. I informed her that the previous tenant in the new property had a BT phone line with all BT sockets but had obviously cancelled it on moving out. She informed me she would run some more tests and ring me back the following day on the Friday 2nd March. BT did not contact me at any time on the Friday.
On Saturday 3rd March I rang BT back very disgruntled with the lack of service offered. I spoke to a gentleman who checked my account and system notes and stated he didn't know why I hadn't been contacted back. He informed me that I could take out a new account and waive the connection fees. He run a check on the line but informed me that it was coming back as a black line, and that he would need to book an engineer to come out to the property to check the connection. He was very helpful in his nature and suggested that I plugged a phone into the BT sockets and dialled 17070 to check for a line and number. He stated that as it was the weekend he couldn't book an engineer till Monday but he would personally phone me back by 12pm on Monday 5th March to check with me regards any current phone line and if necessary book the engineer.
At 1.00pm on Monday 5th March I had not received any phone call from BT. I can't say that I was surprised given BT's lack of customer service over the previous few days. I proceeded to phone BT again at my expense on my mobile phone to be greeted by a very helpful gentleman who again took me through the same details as previously had been stated. I informed him of my disappointment of BT's customer service, to which he apologised and tried to set up a new account for me. On attempting to set up all my services I was told that it kept failing on the BT system when it reached the broadband page. He suggested that I set up the phone line to instigate the new account and once live I could then upgrade my account to include broadband, BT vision and Sky Sports.
Although not happy with this I accepted the proposal to which he then attempted to book an engineer. He promptly informed me that the next engineer available would be on Monday 26th March 2012, a full 3 weeks delay!! He then informed me the broadband could then be initiated but with an additional lead time of a further 5-7 days. Thus bringing the whole episode up to a total of 4 weeks, not including the time already wasted by BT in the previous week.
I proceeded to inform the gentleman that this was an unacceptable amount of time coupled with the inconvenience and lack of service, and that I would now cancel my contract with BT.
After coming off the phone to BT, I proceeded to go onto the internet where within 10mins I had set up an account with Plusnet for broadband. I received a text message 2 hours later from Plusnet to inform me that my phone line was now live and gave details of my new phone number together with delivery details of my new home hub and an expected broadband start date within 3-5 days. Now that's quality service.
I have since received a final bill from BT stating cancellation charges of £61.13 to be paid by 22nd March 2012 and also a returns envelope to post back all the equipment.
Please can BT inform me whether this is an acceptable standard of service that a long standing customer expects?
Please can you inform me why BT have difficulty in moving my account to a new address when a new provider can initiate within hours?
How can BT charge me a cancellation fee when I have attempted to continue my service but BT could not offer the service within a reasonable time frame?
Under the Supply of Goods & Service Act 1982, please inform me if BT believe they have met the requirements of the legislation;
- That BT have carried out the service with reasonable care and skill
- That BT have carried out the work in reasonable time
- That BT ensure the work will be carried out at a reasonable cost
I am totally disgusted with BT and the level of service offered, the inconvenience caused, the wasted costs and time I have incurred trying to move my service and the overall unprofessional nature of your business.
I have sent a personal letter to Ian Livingston - CEO of BT - can't wait for the comical reply to that!!
Update 13th March 2012: Just received an obnoxious call from BT Customer Services stating the cancellation charges of £61.13 will stand as per an auto renewal contract which expires in August, even though BT cannot offer the service I require in a reasonable amount of time! Is it acceptable to wait 4 weeks for Broadband when I am an existing customer?? I think legislation, OFCOM & Ombudsman are firmly on my side! Great service BT!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Billing and customer service

This is the second time I will submit this request. I was told that my billing concern was escalated. However, I've had no resolution. I've tried signing with the username and password I registered (daniellebrooks) with but am taken to the User Profile information page where I am asked to register again!So, I've created another profile (Dbrooks) - Here is my concern: To Whom It May Concern: I am contacting you regarding a billing dispute, but now also, about the customer service I received on June 21st, 2015. I have been a Verizon internet customer since 2012 at the residence of: {edited for privacy}. At the time I initiated service, my monthly fee was $29.99. I paid $30.00 at the end of every month to Verizon through my Bank of America online bill pay. On May 1st, 2015 I moved residences to: {edited for privacy}. I called to transfer service. At that time, I was notified that my monthly fee would go up and that I needed to pay a fee, brining my total balance to $53.88 – I paid this on May 28th. Unfortunately, I was not notified that I would have a new account #, and paid this to my old account using my online banking service. Last week I received an automated message on my voicemail that my service would be shut off due to a balance owed. When I called back, a man informed me that this message was in error, and that my May payment had not yet transferred to my new account and that there was no further balance due at that time.Since then, I have received two very confusing bills – One for my old account {edited for privacy} with a balance of $13.50 and one to my new account {edited for privacy} with a balance of $89.98. I called your customer service yesterday at approximately 4 pm. I was transferred to a young man who stated that my outstanding balance(s) were due to fee increases over the years. I told him that I had never been notified of such increases, thus I continued making consistent payment of $30.00 monthly. I never received notification in writing or per my email. He stated it may be because there was no email on file for me. He suggested this was my fault, was curt, rude and unwilling to explore the root of the balance(s) further. His explanation for the lack of communication is incongruous, as Verizon easily contacted me by phone for a disruption of service noticed and also sent correspondence via 2 recent bills for balance(s) owed. I asked to speak to a Supervisor. I was then placed on hold for a total of 50 minutes until a “supervisor” by the name of Jose came on the line. I put the word supervisor in quotes, as I have a hard time believing this individual should be given such a title. He quipped at me with the same indecorous tone and language – he stated he could not be of help and that he had no way to look up my previous statements. I responded that that the previous agent had been able to – at that point he receded and asked for my previous account number. After many minutes of silence, I asked him if he was still there. He remarked, “You need to be patient”, for which I replied, “I have been, I was on hold for almost 50 minutes to talk to you and have now been on the phone going on an hour and 5 minutes, with no resolution”. He responded “If you’re busy, call back”. I stated that I wasn’t busy the hour prior, when I made the initial phone call, but that I had to pick up my son from daycare in the coming ½ hour. At that point, I asked to speak to his Supervisor, to which he jibed, “Alright, you have a good day!” and then hung up! I am appalled and disgusted to say the least. At what point did I lose esteem as your customer? Verizon is one of many carriers in my area. How is this treatment justified? At this point, I am asking for a personal response from someone with at least one shred of professionalism – I would like to know that Jose and his counterpart have been talked to directly regarding this matter, and I would like a detailed explanation of how both balances came to be. Once my bill is reconciled and adjusted, I would like personal contact as to the accurate amount owed. At that time, I shall pay in full and will consider whether or not to continue my service. I will also share this encounter with my neighbors and colleagues as I’d hate for any of them to have the same experience. UPDATE: I was just called yesterday and told that my service would be shut off if I didn't pay the $53.99 that I already paid to my old accound on May 28th! How can you help me if you've edited my account information in this post? Can someone please respond purposefully?! I need a phone call from a live person or an email - not this mess on a forum! I'm about to cancel my service and tell my neighbors to do the same! Ridiculous!!!!!!

Hi Dbrooks,
Your issue has already been escalated from your earlier thread under your original username, HERE. We have sent you a Private Message about the forum sign-in issue you are reporting. Please check your Private Message Inbox at the top right of this page. It should look like this -->>

Repair and Customer Service Nightmares

I have a verizon landline in a second home. Two years ago, it took 4 appointments before anyone actually showed up to install the landline. To date, the wire are still above ground on the road. One week ago (7/7/13) I received a call from my home security firm telling me they had lost contact with my unit, probably meaning the phone was out of order. I called Verizon after a few days on 7/11 to set up a service order. They were to come on 7/13 between 1:00 and 5:00. I told them I had no cell coverage at the home so they would not be able to reach me. They never showed. I had a friend call on my behalf and was told many things: they would be there; they had left multiple text messages on my cell phone (which of course I could not receive) and sent multiple e-mails. At 7:00 p.m. I left the house to go where I could get cell coverage and make a call. I called an agent and was told the email on file was incorrect; the agent who set up the appt put the letters AT (like @) in my email so my email read [email protected]. I was told this would be corrected on Sunday. On Sunday morning (7/14), I again asked a friend to call on my behalf and he was told I would have someone here by 1:00. To make matters worse, yesterday, the day of the original service, a service person called my cell looking for directions. I called him back and texted him but once I was back at the house, I could get no incoming cell texts or calls. I feel Verizon customer service is so very disjointed. I also believe customer service reps tell you anything to appease you and get you off the phone. The website is riddled with problems in connecting to a solution. Just today I got a message that I 'should contact my supervisor". ARE YOU KIDDING???? I have an existing order at my primary home to install FIOS on 7/26. I will most likely cancel this order, cancel my cell service when my contract is up and cancel the service at my second home once I secure a viable replacement. The problem is there is limited service here and Verizon knows this. I feel very cheated and appauled at the lack of customer care shown. I don't blame the individuals I spoke with; I blame Verizon management (hardly an appropriate word to use). I have spent an entire weekend trapped by Verizon with nothing to show for it. Consumers need to start speaking up and putting lousy companies out of business once and for all.

Love your statement! I am with you for a call to action 100%!
Landline may be expensive for the company; but, are we not paying
for this service?
Landline service is still required in numerous areas
and it is more secure than FIOS (still in its infancy). As stated by
many customers....mobile phones are the most unreliable for
emergencies (gray areas will cause dropped calls to no access).
For customers who have home security systems, medical systems.
Does it work with FIOS?

Verizon email support and customer service - simply horrible

After spending a frustrating and annoying morning trying to get Verizon Technical Support to help fix a problem with blocked access to Webmail, I notice on this forum that mine is not the only problem,.....except I have not seen the same issue denoted. I was attempting to get help to resolve an issue accessing WebMail where i get a screen that says:
"Sorry, You cannot access WebMail from [ip address] to due spam activity. Please contact [email protected] for assistance." yes, that is the actual message. First....How the FREAK (polite word entered here) do you contact an EMAIL ADDRESS when you can't get to email?. That's like hearing 'You have a problem with your telephone?...well just call me and we can fix the problem". Second, after dialing support numbers twice (first time afer spending 35 minutes on hold, the person answering the phone hung up on me) the person that finally picked up after another 20 minutes on hold could not offer any help. They had to enter a trouble ticket for IT to look into the problem. When I requested a ticket number for reference, I was told they can't give me that because they really had no way to immediately enter a trouble report. HELLO!?! What good is support if you don't give the persons answering the phone access or authority to put in tickets? When queried about an estimated resolution time, I was told up to two billing cycles. HELLO AGAIN?!? My Verizon email is with the KEEPMYEMAIL plan....one year paid up front. So this explanation, by itself, indicates up to two years to resolve an issue. I've been around for a few years and this is the worst I have experienced with Verizon...and I know that the company has very sophisticated trouble ticketing system....I was part of the team that built them and can assure anyone reading this message it was not designed to be difficult or inaccessible. Verizon has changed and not for the better. When a company hides behind email and circular voice response systems it's an indication that customer service is NOT their priority. Think I joking? Just look at the webpages and see if you can find a single customer relationship management contact that you can call or send a message or mail to. All you find is a general correspondence address in St. Petersburg Florida. If, by some miracle, this moves up the chain or authority, here's a thought. Does this remind anyone of the MA BELL comedy sketch by Lilly Thomlin? Isn't this attitude the same reason that Verzon was born out of the breakup of AT&T in the first place? Just sign me - Aisforannoyed

Hi aisforannoyed,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Moving a configured and customized Service Manager Impact

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