Moving all files back to Google Drive due to lack of response

Due to the utter lack of response to my syncing issues with Creative Cloud Desktop, I am now forced to move all of my files back to a more reliable solution (Google Drive). I have given your company every opportunity to respond to this issue before I posted this message, but the complete dismay of this known syncing issue has left me no other choice.
As a long term client of Adobe and Macromedia for over 15 years, I cannot believe that you have chosen not to respond to this issue. I felt brushed off from your live chat department, considering I spent over two hours trying to resolve the issue with them and they just kept passing me to different departments. To make matters worse, the last individual I spoke to advised that the issue would be escalated because it is a known issue and there was no resolution. I then received an email stating that my issue was resolved and therefore the case was closed. This was completely untrue. I cannot still sync files from my desktop to the cloud. It appears the live chat operator just didn't want to have an open case (which would look bad for him), so he closed the case after we ended the chat. I still receive several error messages that I have repeated to your team multiple times.
I then re-opened the case and filled out a survey expecting a response. No response at all! I have now posted three messages in this message board and no response at all.
I am sorry that I have to post this message, but I have given your company every opportunity to respond, but nothing.
With that said, I now will be moved my team's files back to Google Drive.

Gcoiro, I am also very disappointed with the live chat service. I spent over 2 hours trying to communicate with a live chat rep, and it became evident that the rep wasn't even reading my responses and questions during the conversation. Rather than try to make robots seem more human... let's try and make our humans seem less robotic, Adobe.

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Hi everyone,
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hi
i recently bought a new computer (quad) and the new hardive is big enough to put all my mp3s onto one hardrive. so i put all 80gigs worth into one folder called "mp3s" and then i have sub folders to categorize them as latin etc...obviously itunes will display ! on every song now that they arent in their original location...so i went to advanced tab and made the "mp3s" folder the default music folder and assumed itunes would be smart enough to reestablish links to every song in my playlists...but no!!!...i tried one posts suggestions which worked the best (creating xml file etc)..but most all of the songs in my playlists still didnt show up...and every song in playlist is located in the "mp3s" folder so i assume it couldnt handle 80gigs worth of songs?
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after reading many posts on apple, talking to apple tech support and googling nothing solved my problem completely...however i figured out a way to get it to work for me
MY SCENARIO:
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1. I exported every playlist in the itunes on my old computer by going to file/export song list. then saved as .xml file. heres a link to apples directions:
http://docs.info.apple.com/article.html?artnum=93763
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http://docs.info.apple.com/article.html?artnum=301509
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FINAL THOUGHTS
eventhough this wasnt that tough, this process could be made simplier by apple making itunes smart enough to locate broken linked files. i forget the name of an mp3 player i used on OS 9 but if i decided to move my mp3s to any other folder or hardrive, and reopen the mp3 app, it would show the files couldnt be found in the playlist, then when i clicked on one missing song the app was smart enough to scan that folder for any other mp3s in the apps playlists and automaticallly reconnect to them.
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I am having the same issue as well...

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Lee: I have no idea whether this is the problem, but I am recently aware of my own issues with a Buffalo Linkstation and they relate to the NAS drive's not being able to read file names with certain characters like "/" "|" "*" and the like. I was testing out a backup program (Synk, Standard Ed.) to back up various files and got a huge number of error messages, apparently resulting from "illegal" file names. This is apparently because the Linkstation's kernel is Linux and these special characters mean something special to the OS. Why Buffalo claims that the product is mac-compatible is another matter.
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