Moving .chm File

I have created my .chm file and now I need to move the .chm
file to the folder on our network with my Oracle apps. I tried
starting over and creating the whole project in the folder with my
Oracle apps and it didn't work. The only .chm that works is the one
on my C drive. Any ideas?

Hi FaceIT and welcome to the RH forums. Very appropriate tag
under the circumstances.
This is caused by Microsoft Security Update 896358
which means that CHMs can not be run on a network. Click
here
for further details and suggested workarounds.

Similar Messages

RoboHelp for HTML 9 - Problem with viewing .chm file on 64bit machine

I am working with RoboHelp for HTML 9 on a 32 bit machine. Recently, we encountered problems when viewing a .chm file on a 64 bit machine. The TOC was fine, but the topics did not appear, only error message "Navigation of this web page cancelled". My compilation settings did not change since the last compilation some months ago. What happens?

Generally, I've only ever seen the need to ensure the CHM is unblocked if it has been downloaded from the web. I could see where it could possibly occur if one moved the CHM from a network drive to a local drive, but I'm skeptical that would be required in that case.
Cheers... Rick

Importing CHM files

I inherited a user manual, originally in the form of a
monolithic MS Word document from which PDFs could be created in any
number of ways - and an outsourced RH *.chm help file.
We have moved to the Tech Comm Suite (patched.to latest
level).
I have successfully converted the manual to a FM book, the
PDF's are fine and I can even generate an RH file - of sorts.
To get the RH formating to be as before I tried to
open/import/... the old CHM file - without success, despite the
existence of instructions how to do it in the RH Help - do a search
on "Decompile". The so-called HTML studio doesn't exist in the TCS
version of RH.
(There are third party decompilers, but they are less than
satisfactory since there is no obvious way to use their output with
RH.)
What now?

Hi all
As my friend and colleague Peter stated, the offline help
works better. So why my post? It's to advise that you may need to
close and restart RoboHelp in order to see a change in the help you
get from RoboHelp. At least, on my PC I have to. Maybe others will
be different. But I thought I'd mention it in case you decide to
try it and didn't see anything change.
Cheers... Rick

Are .chm files outdated technology?

Hi, all,
I'm researching the next step (technology-wise) for our help files. Currently, I am using RH8 and generate our help using HTML help, thus creating a .chm file. The application for which I create help is Windows-based. So far, all of my research indicates that .chm files continue to be the standard for Windows-based applications. Also, we use context-senstive help (click F1 in the field and the help for that definition displays), and we do not want to get rid of that functionality. That is another reason we are stuck with .chm files--it's the only format I'm aware of that allows context-sensitive help.
I suppose my question is if anyone is aware of a "newer" and more "modern" output that still allows me to use context-sensitive help. Also, our developers may be using Silverlight in the future--not sure if that will have any effect on my research or not...
I appreciate your feedback!

Hi there
Based on what you posted I see other questions. I'll copy what you posted and intersperse answers (and questions) inline.
I'm researching the next step (technology-wise) for our help files. Currently, I am using RH8 and generate our help using HTML help, thus creating a .chm file.
Fair enough. But keep in mind that the output depends on other unknown factors.
The application for which I create help is Windows-based.
Windows-based. While I'm certain you meant that it only runs on the Windows platform, it could still be a Windows application that runs from a server. So the big question here is to ask where the application exists when the user runs it. Local PC or from a Network drive? If local PC, CHM is your answer. But if you want the help on the network, WebHelp or FlashHelp is the answer. More on this later.
So far, all of my research indicates that .chm files continue to be the standard for Windows-based applications.
Assuming you mean locally installed applications, that's mostly right. Again, more later.
Also, we use context-senstive help (click F1 in the field and the help for that definition displays), and we do not want to get rid of that functionality.
You don't have to. WebHelp, FlashHelp and AIRHelp all have the same functionality.
That is another reason we are stuck with .chm files--it's the only format I'm aware of that allows context-sensitive help.
Nope. As I said earlier, CSH exists in many shapes and sizes.
I suppose my question is if anyone is aware of a "newer" and more "modern" output that still allows me to use context-sensitive help.
Yep. WebHelp and FlashHelp are newer and more "Modern" looking. So is AIR Help. What it boils down to is how "Modern" you want it to look, as well as other factors I'll describe later.
Also, our developers may be using Silverlight in the future--not sure if that will have any effect on my research or not...
I'm not sure about Silverlight either. But it seems to me that Silverlight is falling by the wayside. I base that judgement on viewing some popular web sites that once had Silverlight apps running, but have since moved back to Flash. I'm guessing there is a reason they made that move.
It would seem to me that AIR Help may be what you are looking for here. But only you can decide that once you know its strengths and weaknesses.
Strengths:
Looks newer.
Able to easily update help later.
Able to use user added commenting if using the locally installed AIR Help.
Weaknesses:
Must be installed like an application
In addition to each user having to install AIR Help, they must also download and install the AIR viewer application prior to installing the AIR Help package.
Must have a digitally signed certificate - Allows one to be created, but it's not the same as purchasing one. Users may be hinky over that.
Not easily customized. You are bound by the look and feel Adobe decides to offer. They do offer some customization, such as adding a Company Logo, but you cannot change the colors or the layout.
I don't believe user added commenting is possible for Web Based AIR Help.
User commenting isn't easy to discover for locally installed AIR Help.
There is more on the AIR Help format over on fellow Adobe Community Professional Peter Grainge's site.
Click here to visit Peter's site
Cheers... Rick
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I try to generate a chm file over the net and I get a compiling error message

Hi all,
I am trying to generate chm files over the net, and the same project when I am generating the same chm locally works fine, however when I am attempting to generate the same chm on a network location, it gives me a compiling error and aborts the generation. It is also keeping the chm file open afterwards, so I have to reboot the machine.
It is RH7 working on a Windows XP Pro 32 bit.
Thank you

It is not a project issue. RoboHelp is just not designed to work that way but like a lot of things, some people can use them outside what they were designed for. However, just because some people can work that way, it does not follow everyone can.
I've seen people with projects on a network and they say have been doing it for years so it must be OK. A while later they come back and say the problem is fixed since moving it locally.
Sorry but it looks like you are stuck with working the way you do or getting your colleague to do it. It might be as simple as he is on a different bit of your network.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

How to add search tab in the .chm file

Hi All,
All these days, I was using RH -5 to create the .chm file. Today, I moved onto RH -9. The chm file had the Search option enabled automatically in RH-5. But in RH-9, Glossary option alone is available and I am not able to add Search tab adjacent to the Index tab. Please refer to the screenshot for more clarification.
Please help me to solve this as the client would expect Search tab for sure.
Regards,
Lata

Hi Lata
What you are showing in your image is a mismatch. The tab says Glossary but the contents of the tab show Search.
I think in this case I would suggest attempting to define a new window with the attributes you need. Then configure that window as the default for the layout you are using.
You define the window by:
1. Ensure Microsoft HTML Help is the default layout.
2. Click View > Pods > Project Set-up and you should see the windows there.
Cheers... Rick
Helpful and Handy Links
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Begin learning RoboHelp HTML 7, 8 or 9 within the day!
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Protecting Compiled CHM files

I was asked to devise a way to protect our finished product... the CHM file. Protect it from copy, theft and alteration. I came up with only two things, neither of which are options in RoboHelp9. Does anyone else protect their generated help files? And if so, how do you do it?

This is what I have come up with:
Security -
The Digital Help File System is comprised of four (4) separtely compiled Windows CHM help files. They can be copied and decompiled in the appropriate program. To prevent this and secure the Digital Help File system on a workstation, take the following steps during installation:
PART I (making the help files hidden)
Step 1 - Create a new folder on the desktop by right mouse clicking anywhere on a clear area of the desktop and selecting the option from the drop down list that will appear.
Step 2 - Place the newly created folder in an isolated area of the desktop so that it can be easily accessed by rolling over it with the mouse in later steps.
Step 3 - Right mouse click on the new folder and select the properties option from the drop down list.
Step 4 - In the New Folder Properties dialog box, click on the Customize tab, then the Change Icon... button at the bottom of the dialog box.
Step 5 - Scroll through the icons available with the right moving scroll bar underneath, until a clear or invisible icon is presented. Select it, then click the OK button to close the Change Icon for New Folder dialog box. Then click Apply and the OK button to close the New Folder Properities dialog box.
Step 6 - The new folder becomes invisible on the desktop. Next, select and highlight the name of the new folder, which is still visible and press Alt+255 to make it invisible as well.
Step 7 - Remember where this folder is on the desktop, then drag the four (4) .chm files onto it. They will disappear from the desktop when pasted into the invisible folder.
Step 8 - In the windows file manager then invisible folder can be selected and moved to an unobtrusive area of the hard disk. Do not place it in a directory that routinely gets updates that might erase the directory with the files in it.
Step 9 - Redirect all callups to your programs from their new location.

.chm files don't work on network drives...

I noticed this problem with .chm files compiled with my
projects. Then I tried it with the Robohtml.chm file as well. If
these files are on my local drive they work perfectly. When they
are moved to a network drive I get the following error.
Navigation to the webpage was canceled
What you can try:
Retype the address.
I have full access permissions to the files and folders on
the network.
Anyone else have this problem? Any ideas?

Ohh yes - I got into the same mess - I'd personally recommend
using the RoboHTML version - you you'll have to do some copy/paste
+ retyping, but at least you've be ably to 'share the file.
Another great thing is to use 'conditional build tags' for
your project (thanks Peter G.) Now you can a "Master Version" which
you make changes to, and say using the Single Source Layout you
have, for example: A version for Management, one for Staff - (i'm
not sure how many you're allowed - with regard to the tags).
Now - here's the really useful bit - if you make a change to
the Master version your changes are naturally reflected to all the
other versions - and any restrictions for the other versions are
not shown as "page unavailable" but just don't appear on the
"menu"....
Give it a try - it's made my life a lot easier (mines a 700+
page company procedure manual for a Casino).
Al

I moved itunes file to external hard drive and want to move the file on my pc to recycle bin. When I move i get an error message that it cannot delete ituneshelper.dll access is denied. Can I move that file to the recycle bin?

I am trying to free up space on my pc and moving itunes files to external hard drive. I have followed instructions and believe I have file copied to new drive, but I am having trouble moving file to recycle bin as the instructions say. I am getting the following error message: cannot delete ituneshelper.dll:access denied, make sure disk is not full or write protected and file not in use. I know the file is not in use when trying to move. Any help would be most appreciated. I am on Windows XP.

Yes. And you should not have moved that folder. Put it back. To move your iTunes library move the folder from User's Music.
tt2

Index in .chm file is incorrect

Hi,
I'm using RoboHelp X5 with Windows XP SP3. I have an index that is correct in RoboHelp but not in the .chm file. In RoboHelp, I have General Ledger as a keyword and several sub-keywords. However, in the .chm file, the sub-keywords show up under General Ledger Journal instead of General Ledger. I've attached screen shots of both at the bottom of this post, and I've pasted the applicable section of the project's .hhk file. (The .hhk file is really long, so I didn't want to insert the whole thing.)
While troubleshooting this issue, my coworker changed the keyword from General Ledger to General edger, and that fixed the problem, but obviously we can't keep it that way.
I tried the following:
Compared that section of the HHK file to others. I may have missed something, but it looked OK to me.
Started the project, deleted the HHK file, and then saved a change to the index so RH regenerated the HHK file.
Deleted the .cpd file.
Deleted and reentered all of the keywords.
When the issue first started, the General Ledger subkeywords appeared under Future Periods instead of General Ledger Journal - I'm not sure what I did to change that, but I think it was when I deleted and then reentered the Future Periods keyword.
Unfortunately, none of these worked.I saw another thread with a similar issue where the solution was to create a second index and copy the keywords to it, but I don't think X5 allows a second index.
Any suggestions will be greatly appreciated.
<li><object type="text/sitemap">
    <param name="Name" value="General Ledger Journal">
    <param name="Name" value="General Ledger Journal">
    <param name="Local" value="GLOverviews\GLJournal_Overview.htm">
</object>
<ul>
    <li><object type="text/sitemap">
      <param name="Name" value="overview">
      <param name="Name" value="General Ledger Journal">
      <param name="Local" value="GLOverviews\GLJournal_Overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="fields">
      <param name="Name" value="General Ledger Journal - Fields">
      <param name="Local" value="GLFields\GLJournal_Fields.htm">
    </object>
    </ul>
<li><object type="text/sitemap">
    <param name="Name" value="General Ledger">
</object>
<ul>
    <li><object type="text/sitemap">
      <param name="Name" value="account record layout">
      <param name="Name" value="Account Segments Record Layout">
      <param name="Local" value="GLConcepts\Account_Segments_Record_Layout.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="adding account groups">
      <param name="Name" value="Add or Change General Ledger Account Groups">
      <param name="Local" value="GLProcedures\Add_a_General_Ledger_Account_Group.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="adding accounts">
      <param name="Name" value="Add or Change General Ledger Accounts">
      <param name="Local" value="GLProcedures\Add_or_Change_a_General_Ledger_Account.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="daily activities flowchart">
      <param name="Name" value="General Ledger Daily Activities Flowchart">
      <param name="Local" value="GLFlowcharts\GL_Daily_Activities_Flowchart.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="data, limiting export of">
      <param name="Name" value="Limit Export of General Ledger Data by Account Number">
      <param name="Local" value="GLProcedures\Limit_Export_of_General_Ledger_Data_by_Account_Number.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="deleting accounts">
      <param name="Name" value="Delete General Ledger Accounts">
      <param name="Local" value="GLProcedures\Delete_General_Ledger_Accounts.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="exporting information">
      <param name="Name" value="Export General Ledger Information">
      <param name="Local" value="GLProcedures\Export_General_Ledger_Information.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="features">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="flowcharts">
      <param name="Name" value="General Ledger Maintenance Flowchart">
      <param name="Local" value="GLFlowcharts\General_Ledger_Maintenance_Flowchart.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="history, purging">
      <param name="Name" value="Purge General Ledger History">
      <param name="Local" value="GLProcedures\Purge_General_Ledger_History.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="import utilities">
      <param name="Name" value="General Ledger Import Utilities">
      <param name="Local" value="GLConcepts\General_Ledger_Import_Utilities.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="importing information">
      <param name="Name" value="Import General Ledger Information">
      <param name="Local" value="GLProcedures\Import_General_Ledger_Information.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="integrating with Accounts Payable">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="integrating with Accounts Receivable">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="integrating with Advanced Consolidations">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="integrating with Cash Management">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="integrating with Inventory Management">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="integrating with Multicurrency Management">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="integrating with Purchase Order">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="overview">
      <param name="Name" value="General Ledger Overview">
      <param name="Local" value="GLConcepts\accounts_receivable_overview.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="multicurrency reports">
      <param name="Name" value="Multicurrency Reports for General Ledger">
      <param name="Local" value="GLConcepts\Multicurrency_Reports_for_General_Ledger.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="period-end flowchart">
      <param name="Name" value="General Ledger Period End Flowchart">
      <param name="Local" value="GLFlowcharts\General_Ledger_Period_End_Flowchart.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="Registers">
      <param name="Name" value="General Ledger Registers">
      <param name="Local" value="GLConcepts\General_Ledger_Registers.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="reprinting transaction registers">
      <param name="Name" value="Reprint a General Ledger Transaction Register">
      <param name="Local" value="GLProcedures\Reprint_a_General_Ledger_Transaction_Register.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="transactions record layout">
      <param name="Name" value="General Ledger Transactions Record Layout">
      <param name="Local" value="GLConcepts\GL_Transactions_Record_Layout.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="using reports as auditing tools">
      <param name="Name" value="General Ledger Reports as Auditing Tools">
      <param name="Local" value="GLConcepts\General_Ledger_Reports_as_Auditing_Tools.htm">
    </object>
    <li><object type="text/sitemap">
      <param name="Name" value="viewing account information">
      <param name="Name" value="View General Ledger Account Information">
      <param name="Local" value="GLProcedures\View_General_Ledger_Account_Information.htm">
    </object>
    </ul>
<li><object type="text/sitemap">
    <param name="Name" value="Future Periods">
    <param name="Name" value="Future Periods">
    <param name="Local" value="GLConcepts\Future_Periods.htm">
</object>
</ul>
</html>

Hi there
Are you using any Build Tags along with a Build Expression to control the output?
I ask because the screen capture of the CHM seems to intimate that General Ledger is absent from the list. If it was linked to a topic and the topic was removed from the build, it would seem to make sense.
Cheers... Rick
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Moved jpeg files to other folder, now iPhoto can't find them

I dragged/dropped some original jpeg files into a new folder to aggregate certain files together, but since they are now in a different folder iPhoto 9 can't find them. The thumbnails in iPhoto still remain, but results in the large black/grey "!" when I try to open them. I'd rather not rebuild the enormity of my entire photo library over this, so is there some other way to re-link thumbnails to files?
iTunes makes this easy with music. When I click on a file name and it can't find the file, it offers to allow me to locate the file myself, and then it re-establishes the link between the iTunes library item and the file. No problem.
How does one go about doing this in iPhoto for, say, a couple of dozen files without having to start over with an ENTIRE rebuild? I know exactly where the files are, and it seems ridiculous that iPhoto isn't equipped to track the whereabouts of an unchanged file that's simply been dragged from one folder to another.

Did you do the moving of the image file in the Finder or do you have a reference library as asked by Larry? In either case moving the files is a recipe for disaster as you've found out. You must either move the files back to their original locations or try to get those photos back into iPhoto as follows:
1 - Find the folder you moved the files into and COPY it to the Desktop.
2 - in iPhoto delete the photos that you're having the problems with as you normally would even though you can't see see them. Also delete all the photos that are in the folder you moved the other files into.
3 - drag the folder on the Desktop into iPhoto to import them as one event. If you get a duplicate warning I'd let it import the duplicate and use Duplicate Annihilator to find them so you can cull out the duplicate you don't want.
Other than that you might have to start over from scratch as follows:
Creating a new library while preserving the Events from the original library.
1 - Move the existing library folder to the desktop
2 - Open the library package like this.
3 - Launch iPhoto and, when asked, select the option to create a new library.
4 - Drag the Originals folder from the iPhoto Library on the desktop into the open iPhoto window.
OT

I have a dilema i use a programme called Mackeeper i accidentally moved several files to my trash,i would like to put the files back where they belong but put back option is in grey and wont work??

I have a dilema i use a programme called Mackeeper i accidentally moved several checked files to my trash BUT i didnt delete them,i would like to put the files back where they belong but the put back option is in grey and wont work?? i have spoken to Apple and to no avail !!!
Mackeeper moved my files to my trash so i pulled them out of my trash to my desktop it has copied them to my desktop as well as kept them in my trash!!
im so confused and things are not working properly anymore such as my google chrome for example...all my book marks are gone BUT i can go to the google file which is out of place on my desktop and view all my bookmarks data...ALL of my files still exist but they are just out of place now which is making it hard for certain options on my computer to work...
the files includeAccounts,address book plug-ins,addressbook,Adobe,AIM,Alfred,Anquet Maps,Apple,Asramsoftware,Audio,Automatically add to itunes,facebook,facebook 15-53-13-329,faxfresh,five details,flipping book photo album, font collections, fonts, forismatic,Garageband,Gimp,Google,Google 15-53-13-344,icloud,icons,idocument lite,ilife media browser,ilifepage layout,internet plug-ins,ip scanner,itext express,itunes,iweb,Keyboard layouts,Keychains,launch agents,Librarian,limit point software,logs,mail,mail 15-53-13-895,messages,metadata,mobile documents,mobiscope,moso,movie effects,mozilla,MPlayerx,mywebcamBroadcaster,Native instruments,Skype and LOADS more......
HOW do i get this stuff back to where it is supposed to go so that these programmes work properly again???? i also used delete and command but that did not work either,like i said i have not emptied my trash and ALL the info is there its just totally out of place and the put back option will not work sor some reason!!??? im running 10.8.5 imac someone PLEASE help me!!
i have not set up time machine either but i do back up to a site called backupblaze...

Step 1
Remove "MacKeeper" as follows.
"MacKeeper" has only one useful feature: it deletes itself.
Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.
IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.
In the Finder, select
Go ▹ Applications
from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the functional components of the software will be deleted. Reboot.
Failure to remove MacKeeper will result from neglecting any one of these points:
Quit MacKeeper before dragging it to the Trash.
Don't empty the Trash after dragging the application to it. Let MacKeeper delete itself.
Don't try to drag the MacKeeper icon in the Dock to the Trash.
Here are some general suggestions. If you want your computer to be usable, don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, this stuff is useless, or worse than useless.
The more actively promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.
The only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Never install any third-party software unless you know how to uninstall it.
Step 2
Restore from the last backup that predates the unwanted changes.

Hyperlinks to XLS, DOC, and PDF files that are included in a .chm file work intermittently.

SUMMARY
Hyperlinks to XLS, DOC, and PDF files that are included in a
.chm file (and the Baggage Files) only work intermittently. The
only solution appears to be deleting the Temporary Internet Files.
PROBLEM
1. I place the XLS, DOC, or PDF file in the Windows
sub-directory that corresponds to the RoboHelp project sub-folder
where the topic in which I’ll place the hyperlink exists.
2. I open the help project in RoboHelp HTML.
3. I right-click on the project’s Baggage Files
sub-folder that corresponds to the Windows sub-directory in which I
placed the XLS, DOC, or PDF file (in step 1).
4. I import the XLS, DOC, or PDF file.
5. I open the topic in which I’m going to place the
hyperlink in the WYSIWYG editor.
6. I “drag and drop” the Baggage File into the
topic (in the WYSIWYG editor) to create a link to it.
7. I save the changes and then generate HTML (.chm) help.
8. I open the .chm file and click the hyperlink. The XLS,
DOC, or PDF file may or may not open.
9. When the hyperlink works correctly, for DOC and XLS files,
a “File Download – Security Warning” dialog box
appears asking, “Do you want to open or save this
file?”. The buttons that are available are
“Open”, “Save”, and “Cancel”.
These buttons work then as one would expect. (When the hyperlink
works correctly for a PDF file, it simply opens the PDF file in a
new window; there’s no prompt to save, open, or cancel.)
10. When a hyperlink does NOT work, for DOC, XLS, and PDF
files, no dialog box or other visual message is displayed. Instead,
the sound that is associated with the “Exclamation”
program event is played (the “Windows XP
Exclamation.wav” file is the WinXP default).
Other Notes:
- The hyperlinks ALWAYS work when I view a topic using the
“View Selected Item” function (Ctrl+W) in the RoboHelp
HTML project.
- Once a hyperlink stops working, it will not start working
again until I delete all the Temporary Internet Files.
- A hyperlink will stop working even if Internet Explorer
(iexplore.exe) is closed the entire time.
WORKAROUND
Through trial and error, I have discovered that if a
hyperlink stops working, I can get it to work again using the
following steps:
1. Leave the .chm file open.
2. Open Internet Explorer.
3. Click Tools>Internet Options….
4. From the “Internet Options” dialog box, select
the “General” tab.
5. Under the “Temporary Internet Files” section,
click the “Delete Files…” button.
6. From the “Delete Files” dialog box, select
“Delete all offline content” and then click
“OK”. The files are deleted and the “Delete
Files” dialog box closes.
7. Click “OK” to close the “Internet
Options” dialog box.
8. Without closing Internet Explorer and without re-starting
the .chm file, all the hyperlinks that didn’t work before
will now work.
GENERAL SYSTEM INFORMATION
- Windows XP Pro, SP2
- Internet Explorer 6.0.2900.2180
- RoboHelp X5, 5.0.2 Build 801
- HTML (.chm) help project files exist on my local machine
- HTML (.chm) help file is run from my local machine
- Project is under RoboSource version control
TEMPORARY INTERNET SETTINGS
- “Check for newer versions of stored pages” is
set to “Automatically”
- “Current location” for the Temporary Internet
files folder is set to “C:\Documents and Settings\My
Username\Local Settings\Temporary Internet Files\”
- “Amount of disk space to use” is set to
“594” MB
“View Files…”
- An XLS or DOC file will be listed here if I click its
hyperlink and then click either “Open” or
“Save” from the “File Download – Security
Warning” dialog box.
- A file will appear here even if I click “Save”
and then click “Cancel” from the subsequent “Save
As” dialog box.
- If I click “Cancel” from the “File
Download – Security Warning” dialog box, the file does
not appear in the Temporary Internet Files folder.
- When a file does appear in the Temporary Internet Files
folder, its Internet Address is displayed similar to the following:
“ms-its:C:\PrimaryProjectFolder\ProjectName.chm::/SubFolderName/FileName.xls”
“View Objects…”
Here’s a list of all the program files that appear:
- “Microsoft Office Template and Media Control”
(Last Accessed 12/13/06) (Version 12,0,6024,0)
- “Shockwave ActiveX Control” (Last Accessed
12/14/06) (Version 10,1,4,20)
- “Shockwave Flash Object” (Last Accessed
12/18/06) (Version 9,0,28,0)
- “Windows Genuine Advantage Validation Tool”
(Last Accessed 12/14/06) (Version 1,5,722,0)
- “WUWebControl Class” (Last Accessed 12/13/06)
(Version 5,8,0,2469)
Today is 12/18/06 so the only program file that is listed as
having been “Last Accessed” today is the
“Shockwave Flash Object”.
REQUEST FOR HELP
I really want to include certain PDF, DOC, and XLS files in
their native format in a .chm file. However, I need a better
solution to my problem than the one I discovered. What I really
want is to avoid the entire problem altogether.
Have anyone seen this before or have any suggestions?

You wont be able to do that. The embedded objects would appear as images only.

Unable to open .chm file from a link in Weblogic 7.0

Unable to open .chm file from a link in weblogic server. But the same
jsp code works in Websphere
Sample Code :

The above link, works well in websphere. help is a folder that
resides in the server. But when i tried to execute the same in
Weblogic, some junk characters appeared . so i tried to direct the
link to Display.jsp and passed the path of the chm file as the
parameter. I cleared teh out buffer using out.clearBuffer() . i set
the content type to application/x-msdownload and also set the header
to content disposition.
Nothing worked .
I also tried another way.. That is the following
I even tried including the mime type
<mime-mapping>
<extension>chm</extension>
<mime-type>application/x-msdownload</mime-type>
</mime-mapping>
in the web.xml file. and still it doesnt work
Nothing Worked . What should i do ? I need immediate help to sort out
this issue. Can anybody help me
- Angel

This could be a Launch Services issue. The following article describes how to manually reset Launch Services — the notes at the bottom of the article also provide information about the side effects of deleting each of the files involved:
Resetting Launch Services
If you prefer using a cache cleaning utility instead of following the manual procedure described in the previous article, take a look at this other article for general troubleshooting and cache-cleaning procedures. Actually, you should also verify/repair the startup disk (not just permissions), as described there:
Resolving Disk, Permission, and Cache Corruption
The most appropriate utility for this particular problem probably is Tiger Cache Cleaner, but you may also want to consider other utilities, such as OnyX, or Cache Out X, which are free. Whatever utility you choose, be sure to read this first:
Side effects of System cache cleaning
As an example, this is how you should proceed with OnyX:
1. Quit all applications.
2. Launch OnyX and enter your administrator password.
3. Go to Maintenance > Reset and check LaunchServices database.
4. Un-check any other pre-checked options.
5. Click the Execute button.
6. Restart the computer.
BTW, if you’re running Mac OS X 10.4 (Tiger), as your profile indicates, it would have been more appropriate to discuss this in the Mail & Address Book - Tiger forum. If the discussion applies to both Mail 1.x and Mail 2.x, it doesn’t really matter, but it’s difficult to know that in advance.

I bought a new laptop and used Windows Easy Transfer cable and moved all files from one computer to another. I installed iTunes and found my iTunes music Library. However, when I plug in my iPod it says it is already synced with another iTunes Library.

I bought a new laptop and used Windows Easy Transfer cable and moved all files from one computer to another. I installed iTunes and found my iTunes music Library. However, when I plug in my iPod it says it is already synced with another iTunes Library.
I don't see anything in Help that shows when you already have transfered all the files over. Why would it want to erase and sync when I already have all the music folder copied over? I didn't have an issue when I had another technician copy from one laptop to another. Home sharing is also on but not being recognized.

I suspect you only migrated the media folder instead of the complete working library. Either review the transfer process and copy over the entire iTunes folder from your old profile's music folder or see Recovering your iTunes library from your iPod or iOS device.
tt2

Moving .chm File

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