Moving creative suite license btwn machines (version 3.3)

Hi There,
We just bought a new mac computer and are trying to move our creative suite (version 3.3) license to the new machine. We do have the serial number and the software is currently loaded on an older mac.
We have uninstalled the software on our old computer but unfortunatley, it will not launch on the new machine.
Adobe does not have customer support for version 3.3.
Can anyone help us?
Thanks

Can you use the number 3 key elsewhere?
[topic moved to Downloading, Installing, Setting Up forum]

Similar Messages

Creative Suite Licensing: Downgrade Photoshop Version

We currently have a number of users that are licensed for and running Adobe Creative Suite 6 Design Standard on the Mac. As you know, one of the applications that is included as part of that suite is Photoshop CS6. I am told by our designers that there are certain changes specific to Photoshop with version CS6 that simply do not work for them and they need to run Photoshop CS5. My question is does Adobe allow the downgrading of only that one application, Photoshop to version CS5 if the rest of the suite is at CS6? I am assuming we would not need to purchase an additional Photoshop license under that scenario, but I know Adobe can be funny with their licensing rules.
Thanks!

Yes, that's true and it's also only possible for Volume licensing customers of the older traditional products... not for individual purchasers.
Fortunately now with Creative Cloud, Adobe is maintaining an archive of previous versions available for download and use... The collection right now includes both CS6 and the 2013 CC releases.
These older versions are available to all members at any time, including CC for Individuals and Creative Cloud for Teams.
PS - Have no idea why your designer would prefer PS CS5 over CS6 though! CS6 (and CC) are much nicer to use IMO.

I try to install my creative suite master collection (student version) on my new mac. the point is that when I want to write the product key. The computer does not accept the number 3. so what can I do ?

I try to install my creative suite master collection (student version) on my new mac. the point is that when I want to write the product key. The computer does not accept the number 3. so what can I do ?

Can you use the number 3 key elsewhere?
[topic moved to Downloading, Installing, Setting Up forum]

How many installs do I get with a Creative Suite License

How many installs do I get with a Creative Suite License and if more than one can I put a copy on MAC and Windows?

Hi Isendusersup,
You can install software on up to two computers. These two computers can be Windows, Mac OS, depends on the Platform for which you bought the product (Creative Suites License ). For Creative Cloud subscription, it can be any two platforms.
If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Suite license or Creative Cloud apps on it.
For Creative Suite - To deactivate from preinstalled machine, Open any Adobe CS application > Help Menu > Deactivate.
For Creative Cloud - To deactivate from preinstalled machine, Open any Adobe CC application > Help Menu > Sign out.
Let us know if you need more assistance.
Thanks!
Eshant

Creative Suite license transfer

Another Creative Suite license transfer question I'm afraid:
I no longer have use for my Creative Suite 5 package and am looking to sell it and legitimately transfer the license. However, it is an upgrade of an upgrade of a full product, the path being CS1 Full > CS3 Upgrade > CS5 Upgrade. I still have all the boxes, discs etc for the CS1, CS3 and CS5 packages and intend to sell them as a whole. (I understand it is not legal to split them and I have no intention of doing so.)
My question is is this allowed? I.e. can I sell my CS5 Upgrade as long as it is accompanied by the previous upgrade and full product?
Thanks in advance.

Yes, you can perfectly sell your upgrade version as long as you include all previous versions.
Mylenium

Moving Creative Suite 4 to new laptop. New download has 9 Pro, old install had 9 Pro "EXTENDED"

Moving Creative Suite 4 to new laptop. New download has 9 Pro, old install had 9 Pro "EXTENDED". Don't remember if my boss bought the "extended" as an exrta. BUT, when I go to Adobe and downlaod the "Extended" version, it says I have a better program already installed. IF this program is 9 Pro, then It is missing the 3D capture feature I was using to create 3D User Interactive PDFs of AutoCAD 3D models off the Model tab. Any clue what I need to do? Thanks, Cliff
[email address removed by host]

The version of Acrobat bundled with CS4 was Acrobat 9 Pro. Acrobat 9 Pro Extended was sold as a standalone product.
If you already have Acrobat 9 Pro Extended, then untick the option to install Acrobat when installing CS4, and you can carry on using the standalone copy. Acrobat and CS4 don't actually talk to each other, so installing CS4 won't affect your install of Acrobat unless you force the CS4 install program to replace it.

I moved Creative Suite 5 to a new computer, deactivated on the old, activated on the new, but only Illustrator and Photoshop will open. The rest of the suite will not open. How do I fix this?

I moved Creative Suite 5 from my old MacBook Pro to my new MacBook Air and followed the instructions for deactivating on the old and activating on the new but only Photoshop and Illustrator will work. I need to also access InDesign, Acrobat, Dreamweaver and Fireworks. Is there a way to fix this? Problem with the MacBook Air is that is doesn't have a disc drive so I had to transfer via external hard drive.
Cheers.

The problem is that you need to install CS5 from an installation file or installation disc. You can't just copy files because there are lots of supplementary files that don't get put in the right location.
You'll need to use the Adobe Cleaner to remove all the stuff on your new computer:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Then download an installer for CS5:
Other downloads

Creative Suite License

I'm about to upgrade my macbook and I'm at my limit for how many computers I can use my creative suite license for. Is there a standard way to delete the creative suite off of one computer so that I can use it/upload it on another device?

Activation & Deactivation Help
Mylenium

Can I sell my Creative Suite license after upgrading to Creative Cloud?

I own a license to the "CS5 - Design Premium" and decided to start using the Creative Cloud instead of upgrading my software. Because I already owned the suite, I was given a discount for the first year of Creative Cloud use ($29/mth).
I'm wondering if I'm allowed to sell my license of CS5 after accepting this upgrade price?
I contacted support a week ago but have not yet heard a response.

Just found the terms of the promotion. It doesn't mention anything about not selling... or it being an upgrade. I'll give it a go and see what happens.
Terms and Conditions
Offer expires August 31st, 2012. VOID WHERE PROHIBITED, TAXED OR RESTRICTED BY LAW. For a limited time, eligible customers may purchase an annual membership to Adobe® Creative Cloud™ for a reduced price. Offer valid for purchases of an annual plan, which requires a 12-month contract. This offer is only available to customers who own a Creative Suite edition or individual product, version CS3 or later (CS3.x, CS4, CS5.x, or CS6), and who purchase directly from the Adobe Store or by calling a regional Adobe Call Center. This offer is not available to Education, OEM, or volume licensing customers. Residents of embargoed countries are not eligible. This offer is valid from 9:01 p.m. (PT) on April 23, 2012, until 11:59 p.m. (PT) on August 31, 2012. This offer is limited to one (1) purchase of one (1) Creative Cloud annual membership per customer. Offer is subject to U.S. export control laws and laws where the recipient resides. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. This offer and prices are subject to change without notice. Void where prohibited, taxed or restricted by law.
Billing Terms for Annual Membership
Annual plan - $29.99 per month
with a one year contract
Payment
You’re signing up for a one year plan. Each month, for the duration of your plan, we’ll bill your credit card $29.99 plus sales tax. As soon as you’ve successfully completed this sign up process and your payment is confirmed, your membership will begin.
Renewal
This promotional price is valid for a full 12 months. After that, we’ll renew your contract automatically, at the standard annual plan price, unless you cancel. The price is subject to change, but we will always notify you beforehand.
Cancellation
We’d hate to see you go, but if you cancel within the first 30 days, we’ll give you a full refund. Otherwise, you’ll be billed 50% of your remaining contract obligation. If you ever need to cancel, just call Customer Support.

Old Creative Suite license issue

We have an old physical copy of Creative Suite 1.0 with disks and license sticker on the box. The license is currently in use on an old XP machine that we need to upgrade to Window 7. There is no deactivate option, and the product will not activate once installed on Win7.
We talked to one Adobe representative who said the CS1 & 2 activation servers were taken down. He referred me to a web link with downloadable CS2 media with a license key (yes CS2 not the CS1 that we have).
After downloading and installing this with the license key provided, it says there is a problem with the license. I talked to another rep who said they only handle customer service and that I need to post on the forums for technical support.
So can someone help us out here? We just want to get our old product re-activated.
Thanks.

Yea, I noticed this the first time I did the setup because it asked me to enter the next disc. I will go ahead and try this again, but the fact that it didn't ask me about the other disc and said it installed successfully makes me think I did the install fine and the license just isn't working.
EDIT: I noticed this after reading over the instructions page again: "You can use the serial numbers provided as a part of the download only if you legitimately purchased CS2, CS2 applications, Acrobat 7, or Audition 3".
Does this have anything to do with the sign in ID used to access the downloads page? As I mentioned before, we have the CS1 Suite, but the Adobe rep took us to the CS2 download page; I'm guessing because the CS1 is older and harder to deal with activation. I asked the second Adobe rep about this when the install didn't work, and he asked which ID we used to purhase CS1. I explained to him it wasn't an email address since this was back when there were user IDs that were not email addresses. This is when he referred me to the forums.
Thanks.

Subject: Two computers. One Creative Suite license and one user.

I have Creative Suite 5 Student and Teacher edition which is registered to my iMac OSX. Can I register and use the same license on my new mac book? I am the only user and the two licenses would not be in use at the same time.

You have one license. The one license allows you to install and activate on two machines. Only one of the machines can be using the Suite software at any given time.

Creative suite licensing

i am wondering if i purchase the full creative suite. Can i install some of the programs on one computer (all design like indesign, photoshop etc) and others (video production like premier pro and after effects) on another computer. can i do that or will there be a problem with licensing and serial numbers???

You have 2 activations for the entire suite. That's all you need to know. Which combination of programs you install doesn't matter, but you will never be able to use them on more than 2 machines.
Mylenium

Why can't I upgrade my student version of creative suite to a professional version?

I purchased the student version of creative suite 6 in January to learn the software for a class that my job was paying me to take. We decided that the software was worth investing in so my company wants to upgrade my student version to a professional version. ( It turns out I am not allowed to use student version software for professional purposes - I don't know if that is a law or just a rule). So I call up customer support to pay for the upgrade and cancel the student version. I am told this isn't possible and that they have to create a whole new account and charge me a cancellation fee for my old account. Then they send me to a sales rep who was a total jerk and told me he couldn't help me and spent 20 minutes seriously making fun of me. What kind of sales rep makes fun of people? Then he sent me back to customer support who of course couldn't help either and they had to then sent me to a cancellation guy. By this time, I had been on the phone for an hour. So this guy tells me my current contract requires me to pay $79 a month and to cancel it will cost my $280? WTH? My student version costs only $30 a month. I have invoices to prove it. So then he charges me $112 to cancel but he can't set up a new account. Of course, that has to be done by somebody else. But after this horrible experience, why should I sign up AGAIN? And why did I have to pay $112 to cancel when what I really wanted was an upgrade?

Fasiababy1 I am sorry that you have had a difficult experience. As Ned mentioned if you have an annual contract then your best option is to continue utilizing the student version of the software. You are also welcome to use the Student and Teacher Edition commercially you can find more details in the Education FAQ - http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html. In specific the following element is relevant to your inquiry:
Can I use Student and Teacher Edition products commercially?
Yes, Student and Teacher Edition products can be used commercially.
In addition for more details regarding canceling your subscription please see our discussion regarding questions for your Creative Cloud subscription at http://forums.adobe.com/thread/1146459.
Finally do you have a case number which I can reference from your interaction with our support team?

Can I install Photoshop stand alone upgrade and Creative Suite on same machine?

I'd like to be able to install my Photoshop CS6 Upgrade on the same machine as I am running Creative Suite 5.5.
I'm using Windows 7 64bit.
I have one running on a laptop and one on my main machine.. is this possible without conflicts?

Hi Ned
Thanks for the reply.
I have CS5 Photoshop stand alone but it's not installed on same machine as Creative Suite 5.5.. its on a laptop. I use Photoshop mainly but don't want to stuff up my Creative Suite by installing CS6 as well..

Cannot start indesign in Creative suite - Licensing for this product has stopped working?

I uninstalled and deactivated my creative suite 4 on my old mac and installed it on my new iMac with Mavericks, ive updated and registered it, and the other programs work but Indesign wont start...
i get a message saying:
Licensing for this product has stopped working
This product has encountered a problem which requires that you restart your computer before it can be launched.
If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 5
http://www.adobe.com/support/
(incase your wondering i have tried restarting)
Any help much appreciated!

i tried reinstalling it completely and it seems to have fixed it,

Moving creative suite license btwn machines (version 3.3)

Similar Messages

Maybe you are looking for