Moving from flash CC trial to paid version

I installed a trial version of Flash CC - it has now expired.  I joined the Creative Cloud single-app membership for Flash Professional (one-year) - I was presented with a download button, this evoked my Creative cloud, the Flash CC instance now read Update - upon Update it then read Update failed. The trial version (as it had expired) is now requesting a Serial - I ask Adobe for a serial, they can't supply one even though the trial version now requests one.
So, I can't update the Creative Cloud instance and I don't have a serial even though I have purchased a Creative Cloud single-app membership for Flash Professional (one-year)
I uninstalled it, thinking I could then download from the link I was given upon purchasing. This then launched Creative Cloud, my Flash CC instance is still there (even though I uninstalled it) with Update failed next to it - Retry fails
So, I can't install Flash CC now even though I have purchased it - so frustrating, giving up, no doubt this will cost me £17.58 per month whether it works or not - nice one @Adobe

Discussions of RE-installing
-using the cleaner after uninstalling and before reinstalling will usually help
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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