Moving from the Sky SR102 Black

Question

Hi, I'm on Sky Broadband (I am unable to get Fibre in our area).  I find like many other people that the range of the SR102 is dreadful, so have purched a TP-Link router (TP-LINK TD-W8970 V3 Gigabit Wireless N ADSL2+). I have got around the annoyance of Sky not liking you using other routers (I will be moving back to PlusNet at the earliest opportunity) by using WireShark and a YouTube tutorial. My ethernet connections now work great, but the wireless keeps cutting out.  Having searched the web I have found posts with ideas for settings that need tweaking with Fibre connections, but not for standard broadband. Does anyone have any tips? Many thanks

Answer 1

It looks like the official page Sky had with the settings on has either been moved or removed either way i cannot locate it any more(but i do still have the details of what waon it and will post it below).
When Sky purchased o2/BE broadband they provided generic details to allow those customers who migrated over to Sky so they could use their own routers(and to save Sky having to provide them all with free routers)these details can be used by all Sky ADSL2+ customers to use 3rd party routers (i did so for a year without issue before leaving for PlusNet Fibre). This is what was said on the page which is now missing. Moving from O2 to Sky Broadband using a router that wasn’t supplied by O2 - How to get connected
Moving from O2 Home Broadband to Sky and using a router that wasn’t supplied by O2?
Some O2 customers are currently using their own router (rather than the router supplied by O2) for their home broadband service and/or have their router in bridge mode.
If this is you we need you to change some settings so that you can continue to use your router once you switch over to the Sky service, and ensure there are no interruptions to your service. If you're unsure, please read the information below:
How do I know if my router was supplied by O2?
All routers supplied by O2 are clearly marked on the underside of the router. If your router has the O2 name or logo and it's not in bridge mode then you don't need to do anything. If your router is in bridge mode please read on.
What if I'm using a router that wasn't supplied by O2?
You don't need to do anything now, but after your broadband has been switched to the Sky service you'll need to adjust a few router settings to get your Sky Broadband up and running, follow the steps below:
1. Enter the following details within the routers Graphical User Interface (GUI):Encapsulation: PPPoA (PPP over ATM)login/username: [email protected] Timeout: 0Internet IP Address: Get Dynamically from ISPDomain Name Server (DNS) Address: Get Automatically From ISPNAT: EnableMultiplexing Method: VC-BASEDVPI: 0VCI: 382. Save settings
What do I need to do if I'm using my O2 router in bridge mode?
It's simple, we need you to do a factory reset, press the reset pin on the back of the router - you can do this now. Once you've done this, you can carry on using your router as normal before you're switched over to the Sky service, but this will ensure that you have no issues once you've been switched.