Moving house can't keep phone number

So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
The trouble I'm having is that when filling in the online form it says that not only will I need a new line installed and can't keep my phone number but I won't get all the channels I get just now (standard Vision package).
The new place has had a BT line and is only up the road a bit from where I am just now. 
Is there something I'm doing wrong? From what it says before I start filling in the form I should be able to move everything without charge as long as the new place doesn't need a line installed. Which the new place shouldn't need as it was a BT line before.

InterMatt wrote:
So I'll be moving house soon and I'm trying to organise moving my phone, tv and broadband to the new place.
The trouble I'm having is that when filling in the online form it says that not only will I need a new line installed and can't keep my phone number but I won't get all the channels I get just now (standard Vision package).
The new place has had a BT line and is only up the road a bit from where I am just now. 
Is there something I'm doing wrong? From what it says before I start filling in the form I should be able to move everything without charge as long as the new place doesn't need a line installed. Which the new place shouldn't need as it was a BT line before.
Have you checked the line in the new property works? If not it'll need to be connected which is normally chargeable.

Similar Messages

  • Cancel contract, keep phone number

    We have two lines with Verizon.  Due to the economy we have to discontinue being a part of the Verizon community.  Phone number 1 (cheapy flip phone), completed contract in Feb 2014, phone number 2 is a personally owned iPhone 5 and is willing to pay the $175 to end the contract.  I know phone number 1 will be able to keep phone number but what about phone number 2.  I love Verizon however, the representatives when consulting with the Verizon store have not been completely honest with my in the past.  I cannot afford to have this happen again.  Can someone advise me on this, someone who really knows, is honest and does not work for Verizon just for a buck.  PLEASE

    Hello brianwendy007,
          While your original posting requested a response from a non-Verizon employee, our commitment to your wireless happiness is what made me compelled to answer. You are too important to us to not provide any assistance. I have to ask, what's the reason for wanting to leave? While you stated that it was due to economical issues, we do have options available that I'm sure that you will love. If you are interested then please send me a private message so we can discuss. I took the liberty of following you so we can begin.
    Thank you...
    ArnettH_VZW
    Follow us on Twitter @VZWSupport

  • YOU LIED ABOUT KEEPING PHONE NUMBER CONFIDENTIAL

    YOU LIED ABOUT KEEPING PHONE NUMBER CONFIDENTIAL SIGNING UP FOR SMS ACCOUNT. MY PHONE STARTED RINGING OUT OF THE POCKET 20 MINUTES LATER, ALL TELEMARKETERS CALLING FOR MY SCREEN NAME. ITS' THE 1ST AND ONLY TIME I GAVE IT OUT ON THE NET. DON'T TRUST THESE GUYS WITH YOUR REAL NUMBER, OR YOU'LL HAVE TO CHANGE IT AND NOTIFY ALL OF YOUR REAL WORLD CONTACTS. THE SYSTEM I SIGNED UP WITH WAS RADIO OFF, HARD WIRED THROUGH A FIREWALLED ROUTER, FIREWALLED COMPUTER, ALL OUTGOING DATA BLOCKED EXCEPT BROWSER.

    What did you expect form a company that actively participates in assisting the NSA/CIA with spying on all users of its software?

  • Keep phone number

    My wife has a prepaid cell phone right now with verizon.  We are looking to upgrade for her.  If I add my wife's phone to my account and get a family plan, can she keep her current number?

    To transfer your wife's number from prepaid to post pay the phone number and phone will need to have been active on prepaid for 6 months before they will allow it to be moved over. If the number has been active for 6 months, but the phone has not you'll be required to get a new phone.

  • How can I change phone number in Contact List in IOS 7?

    After upgrading to IOS 7, I cannot change the front IDD number.
    Whenever I tried to ''backspace"/"X" the number, it duplicates and keep on duplicate the new number I typed.
    For Example hte original number is: 1666-0044-123456
    and I want to change to 0060-0044-123456
    then I 'blackspace" numbers before "1666", and type "0060'", then it duplicates to " 00600060"
    everytime it duplicates numbers i typed.
    When I tried to delete the whole number, the phone stopped working.
    How can I do?

    The iPad uses the user's email address, not a phone number, for iMessage. Go here on the iPad:
    Settings -> Messages
    and change the Send and Receive setting to her email address rather than yours.
    Regards.

  • IMessage: Can not verify phone number

    I can login to iMessage using my AppleID, but not my phone number. It keeps saying "Waiting for activation".
    I have tried these without any luck:
    1. Hard reset : home + power button
    2. Reset the network configuration
    3. Turn off and on again iMessage
    Any one having the same problem?

    happening to me aswell the phone will not recognise my number in "phone" it says unknown

  • Stop paying for service, reserve/keep phone number?

    Can I stop using and paying for one phone's service, yet reserve/keep the same phone number for when I want service again?

        Good morning wejones and thank you azsaluki for your feedback.
    wejones, this is a very good question! I'm happy to help clarify this for you. You have the option to suspend your line for up to 90 days as Vacation Suspend. Each time you suspend there is a $15.00 fee, and you're allowed to suspend up to 2 times back-to-back, which is 180 days. If you suspend with billing, you will still be charged the monthly access fee for that line while suspended, and the contract end date will not change. If you suspend without billing, you will not be charged the access fee; however, your contract will be extended for the time the line was suspended. The line will be reinstated automatically after 90 days with either suspension option. After the 90 days, you will need to contact us, (Customer Service), if you want to continue to have the service suspended.  If you disconnect the line altogether, you will not be able to get that mobile number back.
    I trust this information is helpful. 
    Thank you,
    VanessaS
    Follow us on Twitter at www.twitter.com/vzwsupport

  • Two-step verification needs one SMS capable phone number. As I am a Bangladeshi how can I send phone number.pl help.

    Two-step verification needs one SMS capable phone number. Bangladesh is not listed country. How can I receive message my phone.

    2-step verification is not available in Bangladesh as yet.

  • Web form: can't get phone number to show up in email notification

    http://www.rockmitzvah.com/contact/contact4.htm
    trying to add a phone number field so my client can call leads. I have tried the phone number field both as required and not. The resulting Thank You screen and email just show this without the phone number:
    Summary of web form submission:
    Your Name
    j a
    Email Address
    [email protected]
    Case Number
    4388779
    Message
    phone number
    Is it a workflow issue? How do I fix it?
    thanks
    j

    Hi there,
    Your phone number field name doesn't match any of the BC's phone number fields. You have name="PhoneNumber" there, but BC names are name="HomePhone" and name="CellPhone".
    Try reinserting that form onto a page and submitting it.
    Cheers,
    -mario

  • How can I disable phone number recognition in the built-in Notes app for iPhone 4S?

    I don't want 7-digit numbers to be automatically recognized as phone numbers. It's too easy to inadvertently tap a number and summon a dialog box asking if I want to place a call. I don't routinely keep phone numbers in Notes, so this feature isn't often helpful to me, and I'd like to disable it. Pleas help.

    Michael Graubart wrote:
    I am using a Mac mini with Mountain Lion (10.8.5). I have tried deleting all my three accounts and recreating them, but in whatever order I create them, they always appear in the same order as before. I should be most grateful for further advice.
    You'll probably get more responses if you post in the Mountain Lion forums.
    Best of luck.

  • IPad can't use phone number

    My iPad can't use my phone number to send iMessage with after update to 6.1.3. I have tried turning it of and back on again but i can only choose my email to send/recieve from.
    Does anyone know what is wrong and how i can fix it?

    Read this kb article and make sure that you go to the very end of the article to find out what to do. You might have to sign out of Messages on all of your iDevices in order to link the iPhone number back to Messages on the iPad. You should be able to do that if you follow the steps at then end.
    http://support.apple.com/kb/HT5538

  • Can't reactivate phone number

    I am trying to reactivate a phone number for one of the users in my Skype Manager.
    When I click Buy as part of the reactivation process, I am taken to a page that says
    "Service Unavailable", and says come back in a few minutes.  This has been true for 24 hours now.  HELP!

    Hi, Fredrossperry, and welcome to the Community,
    Please contact the Skype Manager support team via the link which appears on the Skype Manager Dashboard.  Alternately, you can click on this link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service and follow the prompts for Skype Manager, where you will be directed to a live chat session with a Skype Manager customer service agent.
    For the sake of clarification of the process, since you know you must contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Can I keep old number if I purchase an iphone?

    Hello I am new to the iphone world. I presently have a nextel and am looking to make the switch. Can I keep my old number? Also how do I transfer all the info in my chip to an iphone?
    Thanks.

    You can port your number over from Nextel to ATT.
    You will need to transfer your data to Addressbook on your Mac to save your contact list. Calendar info will be sent to iCal and pics should be transferred to iPhoto. When you sync the iPhone, it will get your contact info out of Addressbook.

  • HT6154 can i download phone number from app without passcode to make calls

    am i able to download phone number from app store without passcode to make calls

    You can send the back up assistant application to your device; however, you will need to go through your device to purchase it. For more information check here - -> http://tinyurl.com/3yxrxj4

  • How to keep phone number on prepaid plan if you drop service for 1-2 months and then resume?

    Impossible to get thru to Verizon chat for over 8 hours!  :-(
    When I signed up for prepaid plan on Iphone (49 monthly, no annual contract), I was told I could keep my phone number even if I dropped service for a month or two.  Verizon would charge $100 to 'reserve' my phone number, so I would not lose the number - so they would not recycle it out to another phone.
    I don't see where to pay the $100 and for this payment to be used for reserving the number so I dont lose it.  Iff I add $100 it just looks like I paid for 2 months, I dont see a way for this to be applied to keeping the number.  It would just be applied to the monthly amount.
    And there is no way to get a live person on Chat :-(
    Would really appreciate your help pls.
    Loads of thanks,

    At $49/month, I do not see the difference between just paying your monthly costs for 2 months and not using the phone or paying $100 to reserve your number. The end result is the same, but in the first you could always start using the phone if you needed it.
    $100 to reserve a number for 2 months is just ridiculous.

Maybe you are looking for