Moving house - problems with transferring broadban...

Hi
I am looking for assistance in resolving a problem with moving my BB & phone services. I moved to a rented flat and sought to transfer my phone & internet package. Initially i was told that the line was still live & that BT would need to write to the current provider in order to take over the line. I was told that my services would be connected on 8th August but could be connected earlier if the currectly active lne was cancelled earlier. I asked my letting agent to ask the landlady to cancel her phone line. I received a voicemail from BT today saying that my order has been cancelled. On the track my order function on BT.com my order is still in progress. I phoned BT and the person i spoke to now claims that i need to contact the other service provider. When i asked to speak to his manager, he hung up on me. I am trying to find an email address for BT as, given i don't have a landline, i don't want to spend ages on my mobile. Thanks!

We ordered transfer in mid June - moved in 11 July.  they discovered no phone line evn though had been called from Truro! to check address.  Phone eventually connected 29th July.  Still no bb.  There has been no comms. spent 2 hours trying to get live chat liast evening - just cut you off if they are busy. I work from home and it is impossible situation.
BT is supposed to be a communications IT company -   They just cannot get it together. 
We are considering cancelling and going for full sattelite no matter the cost.   The cost in time and stress is huge when trying to sort BT stuff.
This is second move in 6 months - last time they mucked up too - we eventually got 6 months free owing toe their **bleep** up .  I havent the energy to fight them this time.  Just leave is best

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    <tr>
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    <td><%=verify.getconst()%></td>
    </tr>
    <tr>
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    <td><%=verify.getrefno()%></td>
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    <tr>
    <td colspan="2"><center><INPUT TYPE="button" VALUE="<%=session.getValue("ie.back")%>" onClick="history.go(-1)">
    <input type=submit name=Submit value="<%=session.getValue("button.submit")%>"></center><input type="hidden" value= "<%=verify.getpic()%>" name="pic"></td>
    </tr>
    </form>
    </BODY>
    </HTML>
    //verify.java
    package pack;
    import java.lang.*;
    import java.sql.*;
    import java.util.*;
    import javax.servlet.*;
    import javax.servlet.http.*;
    import com.oreilly.servlet.*;
    import com.oreilly.servlet.ParameterParser.*;
    * @author Administrator
    * To change this generated comment edit the template variable "typecomment":
    * Window>Preferences>Java>Templates.
    * To enable and disable the creation of type comments go to
    * Window>Preferences>Java>Code Generation.
    public class verify {
    String votername = "";
    String votersurname = "";
    String texthiddenrelation="";
    String parentname = "";
    String parentsurname = "";
    String gender = "";
    String texthiddensex="";
    String age = "";
    String dob = "";
    String mergedage="";
    String address = "";
    String finaladdress="";
    String pincode = "";
    String state = "";
    String city = "";
    String constituency = "";
    String refno = "";
    MultipartRequest request = null;
    Connection dbConn = null;
    ParameterParser pp;
    private String voternameParam;
    * Set the request object. This is used for getting parameters.
    public void setRequest(MultipartRequest request)
    this.request = request;
    public void verifyEntry()
    throws Exception
    /* Connect to the database.*/
    //pp.setCharacterEncoding("utf-8");
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    System.out.println("connected to db2 through insertemployee");
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    System.out.println(voternameParam);
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    System.out.println("the votersurname is " + request.getParameter("votersurname"));
    String hiddenrelationParam = request.getParameter("texthiddenrelation");
    System.out.println("the relation is " + request.getParameter("texthiddenrelation"));
    String parentnameParam = request.getParameter("parentname");
    System.out.println("the parentname is " + request.getParameter("parentname"));
    String parentsurnameParam = request.getParameter("parentsurname");
    System.out.println("the parentsurname is " + request.getParameter("parentsurname"));
    String ageParam = request.getParameter("age");
    System.out.println("the age is " + request.getParameter("age"));
    String mergedageParam = request.getParameter("mergedage");
    System.out.println("the mergedage is " + request.getParameter("mergedage"));
    String hiddensexParam = request.getParameter("texthiddensex");
    System.out.println("the hiddensex is " + request.getParameter("texthiddensex"));
    //String dobParam = request.getParameter("dob");
    //System.out.println("the dob is " + request.getParameter("dob"));
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    System.out.println("the finaladdress is " + request.getParameter("finaladdress"));
    String pincodeParam = request.getParameter("pincode");
    System.out.println("the pincode is " + request.getParameter("pincode"));
    String stateParam = request.getParameter("state");
    System.out.println("the state is " + request.getParameter("state"));
    String cityParam = request.getParameter("city");
    System.out.println("the city is " + request.getParameter("city"));
    String constituencyParam = request.getParameter("constituency");
    System.out.println("the constituency is " + request.getParameter("constituency"));
    String refnoParam = request.getParameter("refno");
    System.out.println("the refno is " + request.getParameter("refno"));
    System.out.println("encoding = " + System.getProperty("file.encoding"));
    public String getvotername()
    return request.getParameter("votername");
    public String getvotersurname()
    return request.getParameter("votersurname");
    public String getvoterrelation()
    return request.getParameter("texthiddenrelation");
    public String getparentname()
    return request.getParameter("parentname");
    public String getparentsurname()
    return request.getParameter("parentsurname");
    public String getage()
    return request.getParameter("age");
    public String getsex()
    return request.getParameter("texthiddensex");
    public String getadderess()
    return request.getParameter("finaladdress");
    public String getpin()
    return request.getParameter("pincode");
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    return request.getParameter("state");
    public String getcity()
    return request.getParameter("city");
    public String getconst()
    return request.getParameter("constituency");
    public String getrefno()
    return request.getParameter("refno");
    public String getdob()
    return request.getParameter("mergedage");
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    //String a=request.getParameter("pic");
    //a=a.substring(a.lastIndexOf("/")+1);
    //System.out.print("Java path is "+a);     
    //Enumeration enum=request.getFileNames();
    //while(enum.hasMoreElements())
    //     String abc=(String)enum.nextElement();
    //     System.out.print("Java the path is "+abc);     
    return request.getParameter("pic");
    String votername1;
    //public void setScope()
    //request.setAttribute("votername1" ,voternameParam );
    //insertEntry.jsp
    <jsp:useBean id="logicbean" class="pack.logicbean" scope="request"/>
    <%@ page contentType="text/html; charset=UTF-8" pageEncoding="UTF-8" %>
    <%@ page import="java.util.*,java.text.*" %>
    <%@ page import="com.oreilly.servlet.*" %>
    <%
    request.setCharacterEncoding("UTF-8");
    %>
    <!-- Perform the actions on the bean. -->
    <%
    request.setCharacterEncoding("UTF-8");
    %>
    <%
    try
    /* Set the request object.*/
    /* The request object is implicitly available in the JSP page.*/
    logicbean.setRequest(request);
    //MultiPartRequest mp=MultiPartRequest(request,"E:\Files");
    /* Insert the employee data into the database.*/
    logicbean.insertEntry();
    /* Run the query to retrieve the employee data from the database.*/
    //logicbean.runQueryInsert();
    catch (Exception e)
    System.out.println(e.getMessage());
    %>
    <HTML>
    <HEAD>
    <TITLE>
    Insert Record
    </TITLE>
    </HEAD>
    <BODY background="brown.bmp">
    <center><H2><%=session.getValue("ie.label")%>
    </H2>
    <font face = "Devanagari MT for IBM" size = +2>
    <b><%=session.getValue("ie.sd")%>|<%=session.getValue("ie.home")%></b>
    </font>
    </center>
    </BODY>
    </HTML>
    I have narrowed down the problem to the point where i understand that the "request.getParameter()" function for multipart is not able to understand or read UTF data properly. The out.println prints garbage from this function on the console. im using WAS
    plz help
    thanx in advance
    caffaine

    hi,
    To solve your problem Servlet Filters
    FILTER PROGRAM
    ===============
    package filters;
    import java.io.IOException;
    import javax.servlet.Filter;
    import javax.servlet.FilterChain;
    import javax.servlet.FilterConfig;
    import javax.servlet.ServletException;
    import javax.servlet.ServletRequest;
    import javax.servlet.ServletResponse;
    import javax.servlet.UnavailableException;
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    // ----------------------------------------------------- Instance Variables
    * The default character encoding to set for requests that pass through
    * this filter.
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    * The filter configuration object we are associated with. If this value
    * is null, this filter instance is not currently configured.
    protected FilterConfig filterConfig = null;
    * Should a character encoding specified by the client be ignored?
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    this.filterConfig = null;
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    * @param result The servlet response we are creating
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    if (encoding != null)
    request.setCharacterEncoding(encoding);
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    public void init(FilterConfig filterConfig) throws ServletException {
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    else
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    * characteristics of the current request and/or filter initialization
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    * <code>null</code>.
    * <p>
    * The default implementation unconditionally returns the value configured
    * by the <strong>encoding</strong> initialization parameter for this
    * filter.
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    web-xml entry
    +++++++++++
    <filter>     
         <filter-name>Set Character Encoding</filter-name>
    <filter-class>filters.SetCharacterEncodingFilter</filter-class>
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    <filter-mapping>
    <filter-name>Set Character Encoding</filter-name>
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    190.0.18.65\qdls\ITGSAP_P\g_file'
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              WK1_T_SIZE          = ' '
              COL_SELECT          = ' '
              COL_SELECTMASK      = ' '
          importing
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              FIELDNAMES          =
           EXCEPTIONS
                FILE_OPEN_ERROR     = 1
                FILE_WRITE_ERROR    = 2
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                UNKNOWN_ERROR       = 7
                OTHERS              = 8.
    regards,
    J.Goud

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