Moving Infinity - pricing

Hi all,
I currently have Infinity2 and I'm on the 12th of the 18th months of the contract. Line rental is pay per month.
I am moving house now.
As I've been informed by BT, even though the new Exchange supports Infinity and Infinity 2, for my post code Infinity 1 estimation is 32-38mbps and ininity 2 is up to 40mbps - so practically the same.
So, I called the Options team: They said that I can either:
1. cancel all my services (about £150 cancellation fee)
2. move my current Infinity2 and still be on the same 18 month contract paying the same as now (even though I'd be receiving worse service due to Infinity2 speeds not being available) or
3. downgrade to Infinity1, and do a new 12 month contract. I am favourable to this option, however:
The first time I called the Options team, the agent told me that in order to offset my need to renew the contract, they could offer a discount from £23/month to £15/month for the 12 months.
After thinking about it and deciding to go for Infinity1, I called again to take that package. However, I talked to a different agent and there was not any way she'd agree to give me the same discount or any discount at all! The price she quoted is the normal rate of £23/month for 12 months - not even any sort of discount same as for new customers.
What can I do? Keep calling until someone feels like giving the discount? After all, I am not really requesting for a downgrade - I am forced to, because Infinity2 will be useless if speeds are 2% more than infinity1.
Help!

ikoz4 wrote:
3. downgrade to Infinity1, and do a new 12 month contract. I am favourable to this option, however:
The first time I called the Options team, the agent told me that in order to offset my need to renew the contract, they could offer a discount from £23/month to £15/month for the 12 months.
Be careful that you get the full details before you sign up to anything. There are currently three main versions of Infinity 1 with standard pricing as follows.
£15 - Infinity 1 (20GB)
£18 - Infinity 1 (40GB)
£23 - Infinity 1 (Unlimited)
Infinity 1 (Unlimited) at £15 would be an extremely generous offer considering BT don't strictly have to offer you anything as Infinity 2 is available at your new residence and you are still within the contract minimum period. Maybe the first advisor confused things with the 20GB version?

Similar Messages

Moving: Infinity not available - options?

Hi everyone,
Sorry if this has been asked before or if it's in the wrong section. I'm new, so be gentle
Currently, I've got Vision, Infinity and a land line with BT. Unfortunately, I'll be moving to a new property that hasn't got Infinity. Since I need >40GB download limit, I would have to move to a new 12 month contract on broadband, which is (I guess) 6-7 times slower. Cancelling the whole package is going to cost me over 300 pound, which is too steep.
So, I was wondering if you have any advice on which options I'd have?
Thanks in advance,
Leonard
Solved!
Go to Solution.

I would suggest you contact BT sales on 150 and explain you are moving to a non infinity area and need to downgrade to a standard Broadband package explain it is not your fault they cannot provide the service and there for should be downgraded at no charge
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Post Moved Infinity-Issues

Moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Infinity-Issues/td-p/647136
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place.

Post Moved Infinity-speed

Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place.

Post Moved Infinity-New-install-today

Post moved to Inifinity Board http://community.bt.com/t5/BT-Infinity/Infinity-New-install-today/td-p/682502
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Contact the mods or speak to BT, only in extreme cases they will deal within the first 10 days but to me it's very clear something is wrong with your line.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Moving averege price

When you post an invoice after GR/IR has been done, how sure are you that the postings have hit the material/stock account. what report can you pull to verify the change in stock value if material stock have been updated. Here am refering to invoices that have been posted later after MIRO as unplanned delivery costs or subsequent debits referencing a PO. A report to show change in material value/price under moving averege pricing.

A report to show change in material value/price under moving averege pricing.
There is no such stadard report for your requirement. Go for ABAP development.
check ME1P once , is this reports suits your requirement. It shows PO Price.

Pricing of material as per packaging

Hello Friends,
Can anyone tell me how to map the this scenario, when material is sold with different packaging the sales price of the material changes.
For example : A company is selling oil, price of the oil changes daily. While selling oil, price of oil is fixed with customer and this price considered as basis for calculating the price of 15 kg oil pack or 1 ltr. oil pack. The price of 15 kg oil pack is total of price of oil + cost of packing.
Please help.
Amit

Hi all,
Thank You for immediate reply.
Please elaborate on the moving average pricing.
The pricing for packing and finished goods will be different at item level then how to calculate taxes and duties to be levied? Please send me details of any scenario you have mapped. It will be great help.
Thanks in advance
Amit

Infinity roll-out kills Standard Broadband Service

BT have rolled out Infinity to my area and since the roll-out my Standard Broadband Service has deteriorated to an extent that BT have confirmed they can longer guarantee me that service (despite the fact they are still willing to charge me for it)! Anyone else been impacted in this way? I've been told my only option to obtain Broadband is to pay for the more expensive Infinity.

Its not an issue in all areas, but the longer the distance from the cab, the more noticeable it is. Generally, if people are getting very low speeds due to distance, it does make sense for them to upgrade to Infinity, if its available.
I believe that the Infinity pricing is fairly competitive anyway.
Infinity has not really interested me because I get between 9-11Mb on my line, and I use broadband talk quite a lot.
My local connection is not perfect, and one of the two pairs into my house are faulty anyway, and the current pair does have a HR somewhere, which can show itself if the landline is not used for a week (no DC wetting, if you know what that means)
That can result in an occasional disconnection on an incoming PSTN call, but not enough to worry about.
To fb3
What connection speed do you get at the moment?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

SAP MM questions- help needed

Please can I get an expert's help in findig a solution to the following questions:
1 To view the most up to date planning data (available stock, orders, reservations, etc.) on a material, use the:
(more than one answer can be correct)
A Stock Overview report.
B List display of material and accounting documents.
C MRP list.
D Stock Requirement list.
E Standard Analysis for a material
2 A material forecast can be used by the following MRP types:
(Only one answer is correct)
A Manual Reorder point planning.
B Automatic reorder point planning.
C Forecast based planning.check
D Time phased planning.
E Storage location MRP
3 Materials planning can be set to automatically generate:
(more than one answer can be correct)
A Contracts.
B Purchase Requisitions.
C Purchase Orders.
D Planned Orders.
E Delivery Schedules.
4 The following are lot sizing rules available for SAP R/3:
(more than one answer can be correct)
A Fixed lot size.
B Replenish to maximum stock level.
C Weekly lot size.
D Daily lot size.
E Economic order quantity.
5 Which of the following apply to Purchase Orders?
(more than one answer can be correct)
A The vendor must be specified in the Purchase Order Header.
B All materials on a purchase order must be procured through the same purchasing group.
C All materials on a purchase order must be of the same material group.
D Discounts and surcharges can be maintained in the document header.
E Discounts and surcharges can be maintained at line item level.
6 Which of the following is an Account Assignment category?
(more than one answer can be correct)
A Material Group.
B Purchase Requisition.
C Sales Order.
D Release Code.
E G/L Account
7 Which of the following are Item Categories?
(more than one answer can be correct)
A Consignment.
B Service.
C Manufacturing.
D Cost Centre.
E Subcontracting.
8. Which of the following documents can be subject to release (approval) procedure?
(more than one answer can be correct)
A Planned Order.
B Purchase Requisition.
C Scheduling Agreement.
D Purchase Order.
E RFQ.
9 In Source lists the following can be sources of supply:
(more than one answer can be correct)
A Vendor.
B Contract.
C Scheduling Agreement.
D Quotation.
E Quota Arrangement.
10 Which of the following document types can appear in the purchase order history for a purchase order line item?
(more than one answer can be correct)
A Another purchase order.
B A goods receipt material document.
C A service entry sheet.
D An invoice.
E A release procedure.
11. Which of the following stock types can be counted through Physical Inventory procedure?
(more than one answer can be correct)
A Unrestricted use stock.
B Block stock.
C Quality Inspection stock.
D Vendor consignment stock.
E In-transit stock.
12 Which of the following cab possibly influence the valuation price of a moving average priced material?
(more than one answer can be correct)
A Goods receipt for a purchase order.
B Goods Issue to a cost centre.
C Invoice verification against a purchase order.
D Stock transfer between two storage locations in the same plant.
E Transfer posting from unrestricted use stock to quality inspection.
13. In the SAP system a user can operate in the following hierarchies.
(more than one answer can be correct)
A Service level.
B Application level.
C Main menu level.
D Month.
E Total stock value.
14 Your planning department is using a Forecast Model for materials planning. It has been established that while demand for the particular material is projected to increase steadily as market share is increased, the fluctuating tourist demand will affect the overall requirements. Which forecast model will best address this requirement?
(Only one answer is correct)
A The Constant model.
B The Constant trend model.
C The Seasonal trend model.
D The Fluctuating trend model.
E The Seasonal model.
15. In the SAP system, the reference document used in the purchasing cycle is the:
(Only one answer is correct)
A Purchase requisition.
B Info record.
C Source list.
D Purchase Order.
E None of the above.
True / False
16 What purpose does invoice verification serve in materials management?
a It allows invoice that do not originate in materials procurement to be processed.
b Completes the materials procurement process
c Handles the payment
d Allows credit memos to be processed
e Handles the analyses of invoices.
17 What are the tasks of invoice verification?
a Entering invoices and credit memos received.
b Checking the accuracy of invoices
c Executing the account posting resulting from invoice
d Updating open items and material prices
e Checking invoices that were blocked.
18 What is the process of invoice verification?
a Purchase order, service or GR referenced for incoming invoice.
b Invoice items suggested by the system against referenced document
c Corresponding automatic account postings carried out.
d Payment proposal list for vendor generated.
19 From where does the system pick the default quantity of an item when you post invoice receipt?
a Invoice
b Purchase order
c Purchase order history
d System settings
e Vendor master
20 During invoice verification the system picks the rate at which tax is calculated from the vendor master record.
TRUE
FALSE
Regards
VS

Hi Vishal,
Here are the answers.
1. C, D
2. C
3. B, D, E
4. A,B,C,D
5. A, B, D, E
6. C
7. A, B, E
8. B, C, D, E
9. A, B, C
10. B, C, D
11. A, B, C
12. A, C
13. E
14. A
15. A
True / False
16. B, C, D, E
17. A, B, C, E
18. A, B, D
19. C
20. False
Hope this helps.
Thanks,
Viswanath

BT Usual EPIC FAIL!

Fillied in a Moving House form online January 16th and thought will see how good they are these days when moving Infinity and landline to a new house. Visit booked for Friday 15th and Open Reach engineer calls me an hour before telling me line has not been activated and that he has to wait! Blaming BT for the mess. So here I an using my iphone tethering to give me the internet. What a bunch of useless %+**** this outfit are and now they tell me that activation date is now 11th March!!!! Honestly they couldn't organise a p*** up in a brewery could they?
I will cancel my DD next and just pull the plug on it if they can't improve and have it activated this week!
Anyone got any numbers to speak to the proper person to get this connected and sorted ASAP?
Solved!
Go to Solution.

Contigo wrote:
Not from new no I agree but to existing customers it should be prioritised.
As with most other ISP's, BT don't do the installs themselves, instead they are done by Openreach and Openreach can't prioritize one ISP over another, therefore you can only get an install when an engineer is available.

Engineer callout dispute

Hi,
I've just had a very frustrating call with the BT support people over a £99 charge I've just had on my bill. Here's the background:
- had BT Infinity at old property and no issues
- moved into new property July 2012 and moved Infinity with me
- a lot going on with house move with 3 kids/half term so never checked download speed after "settling in" period
- father passed away December 2012 after a few months of being diagnosed with leukemia in August
- January 2013 started working from home more regularly
- March 2013 friend queried why my broadband was so slow (5mb download speed)
- called BT and explained that although broadband was working, it was very slow
- BT ran through all usual checks with me to no avail so arranged for engineer visit
- engineer came and explained that Broadband wiring had not been done correctly by original contractors in July (in fact he went as far as saying it was a complete botch job) and after he'd corrected it, Broadband went up to expected 45MB download speed
- £99 charge on bill as fault was due to "star wiring" in property that had to be replaced
Am I being unreasonable to dispute this charge? The initial person I spoke to said she had made her decision to uphold the charge, but that she would refer to a different department who dealt with disputes and they would be calling me back within 4 hours.
Any feedback appreciated!!!
Cheers
Stu
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Moving BT Infinity modem and HH3 router to another...

Typically my master socket is in the dining room and all my IT kit is two floors up. Was using HH3 as Total Broadband in my loft with ethernet connection out to my Apple Airport Extreme which ran the network - everything hunky dory but I wanted faster speed - hence Inifinty.
BT Engineer had a look at my set up, started talking of bringing in a hoist into my back garden to install new Master Socket and it just seemed easier to install in the dining room and use the HH3 as router and re-configure my network - wrong! Most devices lose contact with the HH3 on a regular basis, therefore I want to re-look at installing Infinity into the loft and revert the HH3 to a ethernet connection out to my Airport Extreme. I understand all the engineers do at the master socket is install an Infinity faceplate. I've tried replacing the loft extension with a split front BT master socket and moveed the Infinity faceplate - result; voice remains but no DSL on the white Open Reach modem.
Are there any suggestions what I need to do? The original extension had four wires connections (white & blue, blue, orange & white, white & orange) but the BT master socket only has three positions and my original master socket only has two wires connected.
Thanks, Andy

Hi Andy and welcome
In THIS POST Phil recently wrote.-
"Very proud of myself this afternoon. I'm not much of an expert when it comes to DIY but I have managed to hardwire the router from the back of my house to the office on the first floor at the front. After much contemplation, I decided to buy some external cat5e cable and run this along the same points as the SKY feed. The result looks pretty good and I can now get 37.5Mbps upstairs as well as down. Result."
Phil is very friendly I am sure if you have any questions it might be worth dropping him a PM ( philt1808 ) PM = Private Message if you click on the link philt1808 in brackets on the right you'll see SEND THIS USER A PRIVATE MESSAGE click on that.
Mention it's PC's fault your contacting him...
Edit this thread has some info on cables http://community.bt.com/t5/BT-Infinity/Master-Socket-gt-Modem-gt-Hub-Router-cabling/td-p/408439
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Post Moved Connecting-hub-3-infinity-to-smart-tv

Post moved http://community.bt.com/t5/Other-BB-Queries/Connecting-hub-3-infinity-to-smart-tv/td-p/616324
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

ABG wrote:
I bought a wireless Panasonic smart tv and keep on having issues with the wireless connection to my hub 3 infinity
I have a netgear router and I connected it up to the tv but the viera connection was not connecting to the router ,so i could not connect ,can any one help
I still cannot believe that even with infinity i still cannot get a strong wifi connection in my house .
It would be better to avoid wireless, and use a direct Ethernet cable or powerline adapter.
See Network connection problems and possible solutions
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Moving to more rural house, speed/infinity questio...

We are moving to a village soon which has poor but not terrible internet at the moment, about 1/2mb d/l at best.
This will be my new exchange, you can just see my new village Fiskerton.
Infinity is due to be upgraded at that exchange in March next year, how accurate are BT usually with their estimations for these dates?
Even though the connection is currently not the greatest once Infinity is installed at that exchange, will it then be how far i am from a green box?
Is there a minimum for this, as in once its installed should i see a pretty decent increase in speed even though it might not be the full 40mb? Because i'm not right next door to the box, (i will be living in a small estate around the corner from the main road where i think the box is)
I'm tempted to order BT once i move in, in preparation for Infinity next year however, if the speed wont increase at all then there is no really much point is there?
Many thanks for any advice

jezthomp wrote:
We are moving to a village soon which has poor but not terrible internet at the moment, about 1/2mb d/l at best.
This will be my new exchange, you can just see my new village Fiskerton.
Infinity is due to be upgraded at that exchange in March next year, how accurate are BT usually with their estimations for these dates?
they are estimates and if past is anything to go by then it is more likely to be later
Even though the connection is currently not the greatest once Infinity is installed at that exchange, will it then be how far i am from a green box?
it is the distance from the green roadside box but not all boxes will get a new infinity box next to it. if you do then at present your line test must show 15mb connection at least. by the time you get infinity there will be a package for <15mb
Is there a minimum for this, as in once its installed should i see a pretty decent increase in speed even though it might not be the full 40mb? Because i'm not right next door to the box, (i will be living in a small estate around the corner from the main road where i think the box is)
as above
I'm tempted to order BT once i move in, in preparation for Infinity next year however, if the speed wont increase at all then there is no really much point is there?
Many thanks for any advice
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
Also ip profile has dropped from approx 38Mbps to 34Mbps since installation and no-one can explain why.

Moving Infinity - pricing

Similar Messages

Maybe you are looking for