Moving Services from One Home to Another Takes 3 weeks or more.

I just recently moved to a new home and prior to moving, I called Verizon to move my phone services from the old house to the new one.  After completion of the services I requested (very simple just give me a dial tone) for the new home, I was provided with a schedule date of 3 weeks from the date I called.  When I asked for the reason, I was told that there is a great demand for Verizon Fios and this will impact the time for them to get to me to setup service.  I told the customer service rep. that all of those people probably already have phones and why is there such a long wait time just to establish phone service at a new site.  Again, I was told of the high verizon fios demand.  On top of that, I called again to speak with an Escalation Specialist about my problem and Verizon gave me the runaround.  At first they asked a bunch of questions about why I needed to talk to an escalation specialist and then I was transferred only to be kept on hold for about 30 minutes.  Two days of this and I am still trying to understand from someone at Verizon why I have to be without a phone for 3 weeks.  This delay has delayed everything, security, cable (for messaging) you name it.  Verizon has the worst customer service I have ever experienced.  I hope that I dont have any problems with my phone service once it is installed.  Either way I am afraid with the terrible customer service and response time.  I will be jacked if I have any type of emergency.   This same scenario happened to a friend of mine and what was even worse a Verizon technician was next door and told my friend that he could not provide service to her or else he would be fired.  If a verizon technician is in the area what is the problem with providing service especially if he is right next door.  Makes no sense....Poor customer service.

Someone will probably give you a real-world example of how to do it, but to get you started you may want to review the Hyperion Security Administration guide, section "Migrating Native Directory" which discusses that you need to first install the Import/Export Utility on your Shared Services server, then create an export file, then go to your target Shared Services Server and long story short, import it.
-Karen

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