Moving to the new BT Mail system
Hi,
I have just received an email today and it looks like I will be moving to the new BT Mail system shortly. So I am trying to ensure that I am all set up for it, but have two related questions I have not been able to find answers to ...
1. I do not currently use the Yahoo web-pages, but my e-mail is instead forwarded to another account where it is merged with all my other e-mail from various accounts. Will this forwarding be carried over to the new system, or must I set it up again?
2. The T&Cs worringly says that I must look at the BT Email webpage, otherwise my account will be suspended. What is actually meant by this as there are also instructions for collecting the email via IMAP and POP for PC programs or on a mobile device. How will people using email forwarding or a separate program/mobile be affected?
With thanks
Andrew
Solved!
Go to Solution.
I do believe that BT Retail are starting to move existing customer's who email accounts are on the BTYahoo email system to the new BT Mail system provided by Critical Path from this month onwards (ie from March 2014 onwards)
Though always be wary if you do recieve an email claiming to be from BT Retail or BTplc asking for your details or to verify your account.
Link on how to check if the email you recieved is actually from BT Retail: http://bt.custhelp.com/app/answers/detail/a_id/9191/c/346,6588,6595
Anyway these links below should help you how to get ready for the move to the new BT Mail system and platform:
1) How do I get ready to view the new BT Mail on a device or email program?- http://bt.custhelp.com/app/answers/detail/a_id/47531/c/346/session/L2F2LzEvdGltZS8xMzkzODY1OTEzL3NpZ...
2) Moving to the New BT Mail
- http://bt.custhelp.com/app/answers/detail/a_id/47752/c/346
and
http://bt.custhelp.com/app/hub/c/346,6769#h=ImNhdD0zNDZfNjc2OV82OTg2fGNvbD0zIg..
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When does the new BT Mail system begin?
I'm still on BT Yahoo Mail, and having read the BT information pages all BT Yahoo Mail users should receive emails notifying them of the changes to be made and new BT ID log-in information. I have been using the updated BT log-in page directly from BT.com homepage for months now which works brilliantly. However, I understand that tne new BT mail system should begin very soon and I am getting concerned as I have not received an email informing me of the date of change to the new mail provider or how the changes will affect me.
Is anyone else in the same situation or have you all received your notification emails. If anyone has any further information could you please update me of the latest situation please.
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Go to Solution.There are two very strong reasons to use a separate email provider (eg google, microsoft) from your ISP. One is that you will have no email related complications when you wish to change ISP. The other is that many ISPs provide inferior email infrastructure (and from the huge number of complaints about both the old and the new BT email systems you can see BT are no exception to this).
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