Moving to Zendesk - VOIP advice needed.

Hi all,We're currently going through a major business change and we're moving from Freshdesk to Zendesk. Currently we use X-On as our VOIP provider, they've got the features we need but would like something that has tighter integration with Zendesk.I need the ability to:Create and modify MuHG'sAn easily configurable IVR for when people call in so they can be routed quicklyCall recordingThe ability to transfer a call out to an agent on their mobile, and would be great to have it carry on recordingI also need to be able to run detailed reports, for customer billing purposes and to make sure calls are getting through ok, etc.Zen voice seems great, but I can't find these options in the version we're purchasing.This is for a UK based business.We're not completely averse to moving to desk phones and away from the softphone approach, but the...
This topic first appeared in the Spiceworks Community

Hi all,We're currently going through a major business change and we're moving from Freshdesk to Zendesk. Currently we use X-On as our VOIP provider, they've got the features we need but would like something that has tighter integration with Zendesk.I need the ability to:Create and modify MuHG'sAn easily configurable IVR for when people call in so they can be routed quicklyCall recordingThe ability to transfer a call out to an agent on their mobile, and would be great to have it carry on recordingI also need to be able to run detailed reports, for customer billing purposes and to make sure calls are getting through ok, etc.Zen voice seems great, but I can't find these options in the version we're purchasing.This is for a UK based business.We're not completely averse to moving to desk phones and away from the softphone approach, but the...
This topic first appeared in the Spiceworks Community

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    -----------WIRELESS & BROADBAND (FOR BT LANDLINE USERS)--------------
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    HomePlug 200 Mbps AV - Turn any Electrical Socket into a Network (£19)
    2 x HomePlug 200Mbps - Turn any Electrical Socket into a Network (£38)
    USB Options
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    TV Card
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    PCTV SYSTEMS DVB-T DUAL TUNER DIGITAL FREEVIEW TV CARD
    PCTV SYSTEMS DUAL TUNER TV CARD & WINDOWS MEDIA CENTRE REMOTE
    HAUPPAUGE HI-DEF SATELITTE DVB-S2 TV RECIEVER (WinTV-NOVA-HD-S2)

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