Mozilla Firefox crashed leaving an error message--How can a delete the message permanently, it is driving me crazy. Have tried everything. everythiing

I have tried everything I know how to do--I am not a expert computer person. Every time I try to sign off the message appears and I have to restart Firefox. Every time I do the restart it says a report is submitted but nothing ever happens. I would appreciate detailed instructions on how to get rid of this message permanently. Any help would be appreciated.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes

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