MP3 Format

I'm new to this site and thought it was the best way to download just the songs that I want without having to pay a monthly fee. My problem is that the songs I've purchased will not convert to an MP3 format. I get a message that says they are "protected". What is that about and is there a way to convert to MP3 that I'm missing? I'm not a real computer whiz and I've tried switching the encoding, but still will not convert.
Tech support is a joke. No phone support and no straight email address to ask a straight forward question.
Can anyone help?
Frustrated in Maryland

Dave52 wrote:
The iTunes Store website states that the songs will work in other devices and NOWHERE does it state that there songs will not work in MP3's or that they are unable to be reformatted.
Actually, they do. Whether you read it or not is another issue. From the Terms of Service for the iTunes Store:
+Use of Products. You acknowledge that Products (other than the iTunes Plus Products) contain security technology that limits your usage of Products to the following Usage Rules, and, whether or not Products are limited by security technology, you agree to use Products in compliance with the applicable Usage Rules.+
+Usage Rules+
+(i) Your use of the Products is conditioned upon your prior acceptance of the terms of this Agreement.+
+(ii) You shall be authorized to use the Products only for personal, noncommercial use.+
+(iii) You shall be authorized to use the Products on five Apple-authorized devices at any time.+
+(iv) You shall be able to store Products from up to five different Accounts on certain devices, such as an iPod or iPhone, at a time; provided that each iPhone may sync ring tone Products with only a single Apple-authorized device at a time, and that syncing an iPhone with another Apple-authorized device will cause any ring tone Products stored on such iPhone to be erased and, if you so choose, to be replaced with any ring tone Products stored on such other Apple-authorized device.+
+(v) You shall be authorized to burn an audio playlist up to seven times.+
+(vi) You shall not be entitled to burn Video Products or ring tone Products.+
+(vii) You shall be entitled to export, burn (if applicable) or copy Products solely for personal, noncommercial use.+
Remember, you can burn your audio purchases to an Audio CD.

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mickyja wrote:
I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
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Melofthesea wrote:
hi there,
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mimizuff wrote:
I bought a new power pod 360 speaker that will play music on a SD card. It only supports MP3 format, and I changed the format on all of my iTunes music library today.
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MP3 Format

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