MP3 player opens in rescue mode and will not function from that m

My Normad Zen Xtra 30gb opens with rescue mode but when I try to open any of the functions it appears to be working but takes me back to the main rescue mode screen. This player has worked for almost a year and this happened recently during a battery charge. Is this a software glitch or is the unit toast?

This can be a sign that the hard dri've heads have jammed. You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

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