Mp4/Mpeg videos not playing in Robohelp 9 preview

I have RH 9.02 installed on Windows 7 32bit. I'm able to embed captivate files without any problems. However, mp4 and mpeg files that I've inserted in preview won't play. They play perfectly fine outside of RH. When I try to play the mp4 file, it recognizes it as an audio file rather than a movie but still doesn't produce a sound nor an image.
One time, I got it to start playing but then it just stopped all of a sudden. It shows the quicktime logo so I thought there was a problem with quicktime. I updated quicktime but that still didn't help. I then converted the mp4 file to mpeg and it did recognize it as a movie but it only shows a black screen. Here's the code for mp4 file:
<a class="dropspot" href="javascript:TextPopup(this)" id="a2">test</a>
<div class="droptext" id="POPUP444337617" style="display: none;">
 <object data="../Export2MP3.mp4" classid="CLSID:02bf25d5-8c17-4b23-bc80-d3488abddc6b"
 codebase="http://www.apple.com/qtactivex/qtplugin.cab"
 type="video/quicktime" style="border: none;" width="203"
 height="38">
 <param name="src" value="../Export2MP3.mp4" />
 <param name="autoplay" value="false" />
 <param name="autostart" value="false" />
 <param name="ShowControls" value="1" />
 <param name="controller" value="true" />
 </object>
Here's the code for the mpeg file:
<a class="dropspot" href="javascript:TextPopup(this)" id="a2">test</a>
<div class="droptext" id="POPUP444337617" style="display: none;">
 <object data="../0001.mpg" classid="CLSID:22d6f312-b0f6-11d0-94ab-0080c74c7e95"
 codebase="http://activex.microsoft.com/activex/controls/mplayer/en/nsmp2inf.cab#Version=6,4,7,1112"
 type="application/x-oleobject" style="border: none;" width="640"
 height="568">
 <param name="filename" value="../0001.mpg" />
 <param name="autoplay" value="false" />
 <param name="autostart" value="false" />
 <param name="ShowControls" value="1" />
 <param name="controller" value="true" />
 <param name="WindowlessVideo" value="0" />
 </object>
Here's how it looks in the preview:
Can anyone tell me why I can't play this demo in the preview? The same thing happens even if I insert the file directly on the topic page.
Judy

Hi Judy
Unless I'm horribly mistaken, the MP4 format from Captivate is intended so that you can take the output and push it up to YouTube, Vimeo or other video sharing sites. If your goal is to use Captivate output with RoboHelp, I believe you should stick with using Flash SWF format. You will have much better luck and less hair tearing.
Out of curiosity, why or how did you settle on using this particular output?
If you insist that MP4 must be used, I think you will find you need to also factor in some form of a video player such as FlowPlayer.
Click here to visit the FlowPlayer site
Cheers... Rick
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Date: Fri, 11 Nov 2011 10:50:15 -0700
From: [email protected]
To: [email protected]
Subject: HELP....AVCHD / MPEG files not playing correctly!
    Re: HELP....AVCHD / MPEG files not playing correctly!
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I use premier cc output h264 encoded mp4 files can not play!

First, very pleased to see that the company produced the Chinese version of adobe's premier cc！
I use premier cc output h264 encoded mp4 files can not play!
Break when rendering the second half MP4 file playback problems, I ask, where is the problem?
There is how to make the timeline audio display file names? How to set up! ?
I am a video editing enthusiasts, I come from distant China!
I hope you can get help！
My English level is not high, I was using Google Translate
Thank you first！
potplayer Software displays ：
A:\2.mp4
文件内容。
00 00 00 1C 66 74 79 70 4D 34 56 20 00 00 00 01 ....ft.pM4V ....
4D 34 56 20 6D 70 34 32 69 73 6F 6D 00 05 12 43 M4V mp42isom...C
75 75 69 64 BE 7A CF CB 97 A9 42 E8 9C 71 99 94 uuid......B..q..
91 E3 AF AC 3C 3F 78 70 61 63 6B 65 74 20 62 65 ....<?xpacket be
67 69 6E 3D 22 EF BB BF 22 20 69 64 3D 22 57 35 gin="..." id="W5
4D 30 4D 70 43 65 68 69 48 7A 72 65 53 7A 4E 54 M0MpCehiH.reS.NT
63 7A 6B 63 39 64 22 3F 3E 0A 3C 78 3A 78 6D 70 c.kc9d"?>.<x:xmp
6D 65 74 61 20 78 6D 6C 6E 73 3A 78 3D 22 61 64 meta xmlns:x="ad
6F 62 65 3A 6E 73 3A 6D 65 74 61 2F 22 20 78 3A obe:ns:meta/" x:
78 6D 70 74 6B 3D 22 41 64 6F 62 65 20 58 4D 50 xmptk="Adobe XMP
20 43 6F 72 65 20 35 2E 35 2D 63 30 31 34 20 37 Core 5.5-c014 7
39 2E 31 35 31 38 30 35 2C 20 32 30 31 33 2F 30 9.151805, 2013/0
34 2F 30 39 2D 31 32 3A 30 38 3A 32 31 20 20 20 4/09-12:08:21
20 20 20 20 20 22 3E 0A 20 3C 72 64 66 3A 52 44 ">. <rdf:RD
46 20 78 6D 6C 6E 73 3A 72 64 66 3D 22 68 74 74 F xmlns:rdf="htt
70 3A 2F 2F 77 77 77 2E 77 33 2E 6F 72 67 2F 31 p://www.w3.org/1
39 39 39 2F 30 32 2F 32 32 2D 72 64 66 2D 73 79 999/02/22-rdf-s.
6E 74 61 78 2D 6E 73 23 22 3E 0A 20 20 3C 72 64 ntax-ns#">. <rd
66 3A 44 65 73 63 72 69 70 74 69 6F 6E 20 72 64 f:Description rd
66 3A 61 62 6F 75 74 3D 22 22 0A 20 20 20 20 78 f:about="". x
6D 6C 6E 73 3A 78 6D 70 3D 22 68 74 74 70 3A 2F mlns:xmp="http:/
2F 6E 73 2E 61 64 6F 62 65 2E 63 6F 6D 2F 78 61 /ns.adobe.com/xa
70 2F 31 2E 30 2F 22 0A 20 20 20 20 78 6D 6C 6E p/1.0/". xmln
73 3A 78 6D 70 44 4D 3D 22 68 74 74 70 3A 2F 2F s:xmpDM="http://
6E 73 2E 61 64 6F 62 65 2E 63 6F 6D 2F 78 6D 70 ns.adobe.com/xmp
2F 31 2E 30 2F 44 79 6E 61 6D 69 63 4D 65 64 69 /1.0/D.namicMedi
61 2F 22 0A 20 20 20 20 78 6D 6C 6E 73 3A 73 74 a/". xmlns:st
44 69 6D 3D 22 68 74 74 70 3A 2F 2F 6E 73 2E 61 Dim="http://ns.a
64 6F 62 65 2E 63 6F 6D 2F 78 61 70 2F 31 2E 30 dobe.com/xap/1.0
2F 73 54 79 70 65 2F 44 69 6D 65 6E 73 69 6F 6E /sT.pe/Dimension
73 23 22 0A 20 20 20 20 78 6D 6C 6E 73 3A 63 72 s#". xmlns:cr
65 61 74 6F 72 41 74 6F 6D 3D 22 68 74 74 70 3A eatorAtom="http:
2F 2F 6E 73 2E 61 64 6F 62 65 2E 63 6F 6D 2F 63 //ns.adobe.com/c
72 65 61 74 6F 72 41 74 6F 6D 2F 31 2E 30 2F 22 reatorAtom/1.0/"
0A 20 20 20 20 78 6D 6C 6E 73 3A 78 6D 70 4D 4D . xmlns:xmpMM
3D 22 68 74 74 70 3A 2F 2F 6E 73 2E 61 64 6F 62 ="http://ns.adob
65 2E 63 6F 6D 2F 78 61 70 2F 31 2E 30 2F 6D 6D e.com/xap/1.0/mm
2F 22 0A 20 20 20 20 78 6D 6C 6E 73 3A 73 74 52 /". xmlns:stR
65 66 3D 22 68 74 74 70 3A 2F 2F 6E 73 2E 61 64 ef="http://ns.ad
6F 62 65 2E 63 6F 6D 2F 78 61 70 2F 31 2E 30 2F obe.com/xap/1.0/
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64 6F 62 65 2E 63 6F 6D 2F 78 61 70 2F 31 2E 30 dobe.com/xap/1.0
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6E 73 3A 70 68 6F 74 6F 73 68 6F 70 3D 22 68 74 ns:photoshop="ht
74 70 3A 2F 2F 6E 73 2E 61 64 6F 62 65 2E 63 6F tp://ns.adobe.co
6D 2F 70 68 6F 74 6F 73 68 6F 70 2F 31 2E 30 2F m/photoshop/1.0/
22 0A 20 20 20 20 78 6D 6C 6E 73 3A 78 6D 70 52 ". xmlns:xmpR
69 67 68 74 73 3D 22 68 74 74 70 3A 2F 2F 6E 73 ights="http://ns
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74 70 3A 2F 2F 63 69 70 61 2E 6A 70 2F 65 78 69 tp://cipa.jp/exi
66 2F 31 2E 30 2F 22 0A 20 20 20 20 78 6D 6C 6E f/1.0/". xmln
73 3A 74 69 66 66 3D 22 68 74 74 70 3A 2F 2F 6E s:tiff="http://n
73 2E 61 64 6F 62 65 2E 63 6F 6D 2F 74 69 66 66 s.adobe.com/tiff

First, very pleased to see that the company produced the Chinese version of adobe's premier cc！
I use premier cc output h264 encoded mp4 files can not play!
Break when rendering the second half MP4 file playback problems, I ask, where is the problem?
There is how to make the timeline audio display file names? How to set up! ?
I am a video editing enthusiasts, I come from distant China!
I hope you can get help！
My English level is not high, I was using Google Translate
Thank you first！
potplayer Software displays ：
A:\2.mp4
文件内容。
00 00 00 1C 66 74 79 70 4D 34 56 20 00 00 00 01 ....ft.pM4V ....
4D 34 56 20 6D 70 34 32 69 73 6F 6D 00 05 12 43 M4V mp42isom...C
75 75 69 64 BE 7A CF CB 97 A9 42 E8 9C 71 99 94 uuid......B..q..
91 E3 AF AC 3C 3F 78 70 61 63 6B 65 74 20 62 65 ....<?xpacket be
67 69 6E 3D 22 EF BB BF 22 20 69 64 3D 22 57 35 gin="..." id="W5
4D 30 4D 70 43 65 68 69 48 7A 72 65 53 7A 4E 54 M0MpCehiH.reS.NT
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6F 62 65 3A 6E 73 3A 6D 65 74 61 2F 22 20 78 3A obe:ns:meta/" x:
78 6D 70 74 6B 3D 22 41 64 6F 62 65 20 58 4D 50 xmptk="Adobe XMP
20 43 6F 72 65 20 35 2E 35 2D 63 30 31 34 20 37 Core 5.5-c014 7
39 2E 31 35 31 38 30 35 2C 20 32 30 31 33 2F 30 9.151805, 2013/0
34 2F 30 39 2D 31 32 3A 30 38 3A 32 31 20 20 20 4/09-12:08:21
20 20 20 20 20 22 3E 0A 20 3C 72 64 66 3A 52 44 ">. <rdf:RD
46 20 78 6D 6C 6E 73 3A 72 64 66 3D 22 68 74 74 F xmlns:rdf="htt
70 3A 2F 2F 77 77 77 2E 77 33 2E 6F 72 67 2F 31 p://www.w3.org/1
39 39 39 2F 30 32 2F 32 32 2D 72 64 66 2D 73 79 999/02/22-rdf-s.
6E 74 61 78 2D 6E 73 23 22 3E 0A 20 20 3C 72 64 ntax-ns#">. <rd
66 3A 44 65 73 63 72 69 70 74 69 6F 6E 20 72 64 f:Description rd
66 3A 61 62 6F 75 74 3D 22 22 0A 20 20 20 20 78 f:about="". x
6D 6C 6E 73 3A 78 6D 70 3D 22 68 74 74 70 3A 2F mlns:xmp="http:/
2F 6E 73 2E 61 64 6F 62 65 2E 63 6F 6D 2F 78 61 /ns.adobe.com/xa
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2F 31 2E 30 2F 44 79 6E 61 6D 69 63 4D 65 64 69 /1.0/D.namicMedi
61 2F 22 0A 20 20 20 20 78 6D 6C 6E 73 3A 73 74 a/". xmlns:st
44 69 6D 3D 22 68 74 74 70 3A 2F 2F 6E 73 2E 61 Dim="http://ns.a
64 6F 62 65 2E 63 6F 6D 2F 78 61 70 2F 31 2E 30 dobe.com/xap/1.0
2F 73 54 79 70 65 2F 44 69 6D 65 6E 73 69 6F 6E /sT.pe/Dimension
73 23 22 0A 20 20 20 20 78 6D 6C 6E 73 3A 63 72 s#". xmlns:cr
65 61 74 6F 72 41 74 6F 6D 3D 22 68 74 74 70 3A eatorAtom="http:
2F 2F 6E 73 2E 61 64 6F 62 65 2E 63 6F 6D 2F 63 //ns.adobe.com/c
72 65 61 74 6F 72 41 74 6F 6D 2F 31 2E 30 2F 22 reatorAtom/1.0/"
0A 20 20 20 20 78 6D 6C 6E 73 3A 78 6D 70 4D 4D . xmlns:xmpMM
3D 22 68 74 74 70 3A 2F 2F 6E 73 2E 61 64 6F 62 ="http://ns.adob
65 2E 63 6F 6D 2F 78 61 70 2F 31 2E 30 2F 6D 6D e.com/xap/1.0/mm
2F 22 0A 20 20 20 20 78 6D 6C 6E 73 3A 73 74 52 /". xmlns:stR
65 66 3D 22 68 74 74 70 3A 2F 2F 6E 73 2E 61 64 ef="http://ns.ad
6F 62 65 2E 63 6F 6D 2F 78 61 70 2F 31 2E 30 2F obe.com/xap/1.0/
73 54 79 70 65 2F 52 65 73 6F 75 72 63 65 52 65 sT.pe/ResourceRe
66 23 22 0A 20 20 20 20 78 6D 6C 6E 73 3A 73 74 f#". xmlns:st
45 76 74 3D 22 68 74 74 70 3A 2F 2F 6E 73 2E 61 Evt="http://ns.a
64 6F 62 65 2E 63 6F 6D 2F 78 61 70 2F 31 2E 30 dobe.com/xap/1.0
2F 73 54 79 70 65 2F 52 65 73 6F 75 72 63 65 45 /sT.pe/ResourceE
76 65 6E 74 23 22 0A 20 20 20 20 78 6D 6C 6E 73 vent#". xmlns
3A 64 63 3D 22 68 74 74 70 3A 2F 2F 70 75 72 6C :dc="http://purl
2E 6F 72 67 2F 64 63 2F 65 6C 65 6D 65 6E 74 73 .org/dc/elements
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3A 61 75 78 3D 22 68 74 74 70 3A 2F 2F 6E 73 2E :aux="http://ns.
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6E 73 3A 70 68 6F 74 6F 73 68 6F 70 3D 22 68 74 ns:photoshop="ht
74 70 3A 2F 2F 6E 73 2E 61 64 6F 62 65 2E 63 6F tp://ns.adobe.co
6D 2F 70 68 6F 74 6F 73 68 6F 70 2F 31 2E 30 2F m/photoshop/1.0/
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74 70 3A 2F 2F 63 69 70 61 2E 6A 70 2F 65 78 69 tp://cipa.jp/exi
66 2F 31 2E 30 2F 22 0A 20 20 20 20 78 6D 6C 6E f/1.0/". xmln
73 3A 74 69 66 66 3D 22 68 74 74 70 3A 2F 2F 6E s:tiff="http://n
73 2E 61 64 6F 62 65 2E 63 6F 6D 2F 74 69 66 66 s.adobe.com/tiff

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createPlayer(Manager.createCloneableDataSource(ds)); // here i am craeting a player to show the video on transmitter end aswell.
Player code:
     private void createPlayer(DataSource ds) {
          try {
               Player player;
               if(processor!=null)
                    System.out.println("processor: " + processor);
                    player = processor;
               }else{
                    System.out.println("null is processor");
               player = Manager.createRealizedPlayer(ds);
               Component video = player.getVisualComponent();
               JFrame mediaFrame = new JFrame("Camera Screen");
               mediaFrame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
               mediaFrame.add(video);
               mediaFrame.setSize(300, 300);
               mediaFrame.setVisible(true);
               player.realize();
               player.start();
               player.prefetch();
          } catch (NoPlayerException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          } catch (CannotRealizeException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          } catch (NotRealizedError e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          } catch (IOException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          } catch (Exception e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
I am not getting any error and not running on the same side. My problem is showing video on Tranmitter end.
Using above code i can create player and a black screen is showing, i am ubable to find, why video is not played in screen.

Mp4/Mpeg videos not playing in Robohelp 9 preview

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