MP4 Video wont play on DMP

Hello,
We have a DMM (5.2.1) system with several DMP4400's. I can play WMV files from the DMM to the DMP, but when i try to play a MP4 file the screen just stay black. What van be the problem of this? I have tried to convert the video file to WMV but the screen still be black when i play the WMV file.
What can I do?

Hi
My friend
1- question what the software version Cisco DMP?. MP4 played properly start from v 5.4
2-You have to check the codec of your video should match "MPEG-4 (H.264 / AAC Low Complexity)", not all MP4 codecs are supported by Cisco DMP. Kindly find the attached file .
note:-My advise if you are unable to display it in MP4 , you can convert it to MPEG2 and use the below link:-
http://video.online-convert.com/convert-to-mpeg-2
Thanks
please rate all useful information

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