Mpeg 2 encoder premiere elements 9

how they hell do I get my self out of this nightmare I'm trying to put together a movie from clips and I have to activate the encoder for mpeg 2 so I don't have internet on my pc but when I got the web site on my laptop I get a sorry this page is available page and then what am I supposed to do just trying to find anything on premiere elements 9/Photoshop elements 9 is next to impossible is there a phone number I can call when I installed my Microsoft office word I called a activation number and given the code over the phone and it work why don't you guys work harder on customer service

jensritchie
Thanks for the reply.
It sounds like you have a desktop computer rather than laptop. What is the background on this....had you been running Premiere Elements 9.0/9.0.1 with the MPEG2 activation and then suddenly lost the MPEG2 activation or something else?
Are you running Premiere Elements 9 as the 9.0.1 Update? You can use Help Menu/Update for that or download the 9.0.1 Update from
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
I suspect that the following is what you need to get online to succeed at that MPEG2 activation.
Encoder activation
But, all roads appear to lead to at least one time online for that computer. However, if you have another computer with Internet connection, you might consider downloading the 9.0.1 Update, transferring it to a USB Flash Drive, and then using that to install the 9.0.1 Update on the computer without the Internet connection. Again, no guarantees for success with the MPEG2 activation consequences. But worth a try. By the way, somewhere along the line did you say that you had the latest version of QuickTime installed on this computer?
Please update us on your progress when you get a chance.
Thanks.
ATR

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