.mpeg4 and.mov videos won't play on apple tv

My home videos are both .mov and .mpeg4 files and when we try to play them on our apple tv the sounds plays fine but the screen is green and frozen.
Help please!!

Neither the ATV1 nor the ATV2 will play just any (or all) .mov or .mpeg4 files. Both the format and the resolution must conform to the ATV specs (which can be found on Apple's website).
Try converting one of the problem files using QuickTime and use the Apple TV preset.

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