MS Autoroute crashes on Tecra A9

Hi,
I installed MS Autoroute 2007 on my A9(loaded with XP Pro). AR starts up fine but when I start to scan across a map the program shuts down with the usual 'need to close' message .Is this a problem with the graphics card? Other map software, like the Garmin satnav stuff works fine.
Should I load the Vista OS?
Thanks
John

Hi!
I doubt thats a problem of the graphic card but you can try to update the driver. Look on the Toshiba website for an update.
Have you installed all Service Packs and Hotfixes for Windows XP? Check this and maybe for Autoroute is also an update available.
Sorry but at the moment I cant say more because its a Toshiba forum and I think thats a problem of the software and not of the notebook.
Bye

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Tecra M3 video drivers causing crashes

My Toshiba Tecra M3 is crashing (freezing or blue screen of death) with drivers 71.14, 71.36, and 76.44. It uses an NVIDIA GeForce Go 6600 TE 128M. When I uninstall all video drivers (or boot into safe mode), the laptop runs fine, although of course scrolling is deadly slow and I can't suspend or hibernate. But when I install either of the two WHQL certified drivers from Toshiba's site, 71.44 or 71.36, I can consistently create a crash just by running a 3D screensaver for more than 3 minutes. The same thing happens with the 76.44 non-WHQL driver from laptopvideo2go.com.
Sorry if this is not the best thread to post on, but I would desperately appreciate any help you can offer on what driver might work reliably. At this point, I'm not at all interested in great graphics performance; I just want a stable laptop to do some work on. Is there perhaps some setting within the driver to turn off whatever fancy features are causing the crash?
The laptop has a 2.13 GHz Pentium M and 2 GB of RAM. It's running WinXP SP2 with all updates and is using BIOS 1.20, the latest. And I doubt it's a related, but here's a different problem I ran into with the VPN, Wi-Fi, and Matlab.
Thanks in advance for any help you can provide.
[Edited by: admin]

Hi danhkon
I suppose that your notebook worked properly at the beginning. Can you maybe remember since when the unit started to make these troubles to you? It is not easy to give you a proper opinion or any kind of solution because every problem is caused by some reason.
First of all I want to say that you should use just display driver given by Toshiba and not some driver that you found on the net. The drivers that you got on Tools & utilities CD or drivers that you can find on Toshiba site are all tested and they should work properly. As far as I know Tecra M3 is a new model and also delivered with SP2. That means that all drivers are also tested to work properly with SP2.
Before you spend lot of times searching the right solution you should, in my opinion, save your data and reinstall OS using Recovery CD. On this way you will have a stable laptop to do some work on it. If there is no second partition you can make it for data saving using expert mode installation.

Tecra M11 - Random Crashes with Windows 7

We have a Toshiba Tecra M11 running Windows 7 which has a problem in which it randomly crashes, forcing the user to hard reboot it. When it crashes, the fans spin up, not sure if this means anything. We've tried many things to fix it.
At first we thought it may be overheating, which would explain the fan, but the laptop got through a 24 hour stress test absolutely fine with normal temperatures. The laptop also isn't necesarrily doing anything stressful when it crashes We also tried reinstalling some of the main drivers and also intalled the newest (2.60) BIOS but still the same problem.
It crashes up to 2 times a day, but can also go some days without crashing. It's a very strange problem and we'd very much appreciate a fix for it.
Thanks
George

I just posted this answer on another thread. However, for me, the following worked. The laptop was locking up at least once a day with no clear cause since I bought it.
I've been trying for the last few weeks to get a fix for this. However, I've removed the fingerprint reading software and disabled the fingerprint reader in device manager. This appears to have finally fixed the issue (fingers crossed, one week no crash). I'd also removed Toshiba reeltime and eco utilities but had less success. The various BIOS updates have not helped.
All the latest drivers were installed. I also rebuilt the machine and could not get a crash from it with the factory build though I didn't setup the fingerprint software. USB connections also seemed to have a bearing on stability, though everything has been fine since the fingerprint reader was crippled.
Hope that helps.

Tecra A9 - Fingerprint login crashes whenever I slide my finger

Hello,
I have had my Tecra A9 for over 2 months now and I found out recently that whenever I slide my finger over the fingerprint device, the usual message comes up, but it crashes.
The box remains, I can't close it, I can't click on yes or no. All I can do is either restart my computer to get rid of the box message, or just drag it while its Not responding.
Any suggestions as to why this is happening? And how I can solve this?
Thank you
Rani

I dont know why this happen but your first step should be fingerprint software update.
Have you noticed this from the first day of usage?
Have you tried to delete current fingerprint template and create new one?
Try to remove preinstalled version and install latest version from Toshiba download page. Maybe this will help.

Tecra S2 crash when dynamic CPU mode activated

I have problem with my Tecra S2.
My Tecra S2 is crash after a few second after logon to OS if dynamic CPU frequency mode is activated, but this problem doesn't occur if I set the CPU frequency to always low.
I tried several operating system but this problem still happen. Im sure is not the software problem.
Does anyone know how to solve my problem?
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Proc intel centrino 1.6 Ghz
1024 DDR 400 Memory
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120 GB HDD

If the unit hangs, freezes or blue screens occur then this could be related to the faulty memory module
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Tecra A11 - Mozilla Firefox crashes

Hey all,
Please help me about the problem of Mozilla Firefox in my notebook. My notebook is Tecra A11, model PTSE1A-00L005. I bought this about 2 months ago. My problem is whenever I try to open mozilla firefox to use it crashes before even using. I even tried reinstalling it but same problem.
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Hi buddy,
I found an article on Toshiba website that described your problem:
http://aps2.toshiba-tro.de/kb0/TSB0602W90000R01.htm
So I would recommend updating fingerprint software and then test it again. :)

Tecra A2 - Blue screen crashes and restarts

I have a Toshiba Tecra A2 Laptop. Every now and then it will show a blue screen and crash. It mentions something about a "memory error" or "physical dump" something along those lines. I have used the recovery tool and formatted everything, and not installed anything new, I still get these random crashes. What could be the problem? No new drivers have been installed either, just the normal recovery software. Please help! Thanks

Hi
As far as I know sometimes the blue screen appears because of serious software error or a hardware malfunction. In your case it could be a memory modules fault. In my opinion you should check your memory modules and if its necessary you should replaced it.

Tecra R10-10W - Crashes with nVidia display driver

Dear Sirs,
I bought my new Tecra R10-10W two days ago. I used the Recovery Disc to set Windows XP.
However, I receive blue screens randomly. I turned on "Verifier" tool and I received: IO System Error in wmiaci.sys. Error 20e at B9B8752F. I suspected the nVidia driver and unistalled it. The problem dissappeared. But when I try to install from your site the appropriate driver: display-20081110130507.zip the system crashes blue with the same error.
Please help me.

Hi
Thats really strange, buddy
Hmm, I think before you install the display driver you should clean your system using CCleaner. This freeware tool removes old driver files and cleans the registry. Then restart the notebook install the newest driver from the official Toshiba website.
By the way, did you also update the BIOS? You can find it on the Toshiba website too. :)

Tecra A9 - Power Saver crashes - fatal error has occured code: 0x2

Hi,
today, when I switched on my computer the power saver began to crash.
I restarted the computer several times and the result always is - A fatal error has occured. This program will be terminated. code: 0x2.
This error pops out even when I try to reinstall the application.
May be this has something to do with the service pack 3 I installed couple a days ago.
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Martin Vassilev.

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Tecra A3 crashes at windows loadup screen

Hello, I was wondering if anyone can help me I have a problem with my laptop I turned it off as normal last night but this morning when I have turned it on it boots as normal gets to the windows loading screen it then a blue screen comes up but i cant read it because the laptop reboots as soon as it appears can anyone please help me?
Thank you.
My laptop its a Toshiba Tecra A3

To view the BSOD screen, you can turn off the automatic restart.
Press F8 before Windows boots.
In the menu, select:
"Disable automatic restart on system failure"
Bad Memory is often the cause of BSOD's, especially when new memory has bee installed but not tested.
You can download Memtest from www.memtest.org . Its a bootable CD or Floppy Disk.

Tecra A2: HDD making funny noises crashing laptop

Today, I turned on my laptop, got into windows, started working when my laptop made a funny noise, like a whoosh kinda noise, n thn my pc froze! i rebooted, but the same thing happened this time on the windows log in screen, i kept rebooting trying to make it work...until it didn't boot n now it just sits on toshiba screen before boot.
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Hi Paul,
It sounds as if your hard drive has failed. Check in your BIOS during the initial POST to see if the drive is being correctly recognised.
You can try to restore the hard drive from the recovery CD (just boot from the recovery CD and follow the on-screen prompts) but this will erase all of your personal data and any programs that you may have installed and return your notebook to its original condition.
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regards,

Tecra M2 - hard shutdown on high CPU (turns off with no BSOD)

Have been experiencing consistent shutdowns when CPU runs at full for a little while.
- by "shutdowns" I mean complete power cut with no blue screen of death where all is lost and the computer has to be manually restarted.
- by "high CPU" I mean when the processor locks at full usage such as when you insert a column into a large Excel sheet with errors or when you are RARing a large number of files and you open a video from the network or when you run a virus scan and registry scan at the same time.
The problem has been occurring regularly for a couple of months and I can now manufacture an occurrence with high predictability. Using the hardware monitor suite 'Everest', it seems the problem happens when the CPU temperature sits at 99 for more than a minute or so.
It happen with some but never when running from batteries - during attempts to force the error, it will not shutdown if the power cable is pulled out just before the crash point.
In many instances of the problem, there seems to be a small error message which pops up only a fraction of a second before the computer dies.
Every forum and help reference I read would suggest the problem is hardware related and that the chip or motherboard is overheating and in need of replacement. While the laptop is nearly 18 months old, I bought a new "everything but the screen and HDD" early this year and was not prepared to accept the explanation without more testing.
Kantonix Linux works fine and the boot from CD seems to tax the processor as much as the same events that are killing it for me under XP.
A few weeks back, I installed the WinXP on a second HDD in the hotswappable bay and noted the installation seems to run the computer pretty hot and it did not die during the process. No problems were experienced for while but, a few days after moving the reinstalled HDD into the primary position and having reinstalled many many applications, the error started happening again.
Last night I caught it just fractions of a second before death, pulling the power and stopping the process and allowing me to see the error message (as referred above) properly:
- first message was from "TOSHIBA Power Saver" saying "A fatal errorn has occurred x06" (not sure on the last bit)
- second message was from "THotkey.exe" saying "Cannot load powrprof.dll"
- many hundreds of instances of the second message followed.
Due to error messages, I wasn't able to get a screen print.
Any solutions or even ideas about such would be very much appreciated!
Message was edited by: DC-Financial

Hello Markus, thank you for your suggestion and apologies for the lateness of this reply (thought I was supposed to receive email notification (?!?)).
I agree with your initial assessment "sounds like software related issue" and I would hate to think it is hardware - am die hard Toshiba man! (onto my 5th in as many years) .
Anywho, I have been through all the power saver options, as well as the CPU options under the Toshiba HWSetup: the system crashes under all situations if properly encouraged.
NB: Per my understanding, one shouldn't be able to crash a Pentium M, operating within the acceptable environmental conditions and I am working in a room between 16 & 20 degrees.
It is much more difficult to crash when it has been off for a while (ie. when it is cooler) and is more difficult to crash when on batteries as opposed to AC. Tried switching the RAM during the week and after mistakenly thinking it was all fixed, the problem resurfaced again. While I had the keyboard off, I had a look at the fan and there is a bit of dust on it but not very much. I have a Tecra M3 also, which is only half the age and, compared the fans, the M2 is about twice as dusty [if it were on your dinner table you'd wipe it down but there is not so much that you would imagine it to be a problem].
I mentioned previously that I was using Everest to monitor outputs from the temperature sensors and that crashes occur when the CPU temperature sits at 99 degrees for a while. Sometimes after turning it on after a crash, Everest is not able to display the CPU temperature. Am very reluctant to believe that the heat sensor on the chip has malfunctioned as all the internals were replaced in January (as was stolen and recovered somewhat worse for the adventure).
I have had to bite the bullet and move all my work to the Tecra M3 but am not very happy with this (the M3 I have is 1.86Ghz w/ 512MB vs 2.03Ghz w/ 1536MB RAM in the M2). As I'm sure you will appreciate, the cost of the M2 has now already been spent many times over in lost work time but one needs to know if they have an error related to software or if it is hardware, so as not to live in fear of a recurrance.
I will reinstall the M2 OS as soon as the work lag is caught up again (probably later this week) but really don't know what to try other than crash testing after each piece of software is reinistalled. Note, have already run the Toshiba Hardware Diagnosis console with no errors identified.
If you have any suggestions or thoughts on what I should try they are greatly appreciated!

Memory issue on my Tecra S1

Hi:
My Tecra S1 has been used for more than 4 years and sent back to replace one of the RAMs because of the call-back activity lunched by Toshiba around 3 years ago . Just a few days ago the OS (XP) becomes very unstable and crashed. After playing around with it for a while, I realise that the ram modules have a strange problem.
Within the last 3 years, these two RAMs got along with each other very well, but strangely they become kind of incompatible anymore. One from call-back activity by Toshiba is 256MB DDR333, and the other one is 512MB DDR266 which I upgraded by myself when the laptop had just been bought 4 years back. If I use either of them regardless of which slot, the XP works fine, but it goes crazy and keeps giving me blue screens once I try to log into XP and keeps restarting by itself if I put both of them together. By the way, I use Memtest86 to scan both RAMs, and there is no error message about them.
Has anyone had similar experience? or any suggestion will be appreciated.
Many thanks.

Hi, JayJay:
Many thanks for replying. That BSOD is really a nightmare. Regarding to your advise, probably I will get another DDR266 or DDR333 RAM module so it can run smoother than now.
The idea of compatibility issue does come to my mind, but the DDR333 RAM should be backward-compatible with DDR266. It is really something which does not make any sense to me (not talking about your advise, purely mean the behavior of my laptop, please don't get me wrong). The issue did not turn up with last three years but appears just right at the moment I badly need it. Probably it is aging.... Haaaaa, don't let me down, Tecra......
Regards,

Tecra M3: black screen on start, vertical lines on external monitor

Hi all,
I've been searching a lot on the Internet for a solution to this specific problem I have but could not find a thread
with exactly the same problem.I have a Toshiba Tecra M3 with WinXp SP 3. Two weeks ago I encountered problems with starting up. After a couple of times restarting it would work. From then on it became worse... When I try to start up I see no splash.. the screen stays black. If I press the power button I hear the fan and the CD-drive but no screen. It's totally black. I know its working because I can go (blindly) into setup; press end, then Y and then enter. The notebook will restart but still no screen.
I hooked it up to an external monitor. Pressing Fn and F5 enables switching. The external monitor shows different
vertical lines in multiple colours. They change if I go to setup or try to start windows.
Does anyone have a solution to these problems?

Im having a similar problem,
I get the toshiba logo come up fine,
Then a bunch of black and white dots (its windows when has crashed and gives you option in safe mode) but you cant make out any of the text, I only know this because Ive delt with computers crashed before.
When windows XP SP 2 starts up basically there are white bar like dots vertically up and down the screen. Then finaly goes blue screen of death and restarts.
I have changed HDD with my old operating system so its not a virus, Ive taken out the ram, which is 2 x 1gb sticks. Ive tested them individualy and together yet I still get the same problem I mentioned above when I start my computer.
So its not the HDD or a virus, its not the ram, what is the problem here? The monitor looks fine with the toshiba logo (no dots up and down)
What do I need to fix it ? Whats broken?
Anyone who can help much apprciated.
cheers

Tecra S1 doesn't boot and hangs at (boot) splash screen

Tecra S1 Model PT831E-107EQ-GR
Problems started a month ago. It randomly didn't booted. After some power off/on tries it finally booted and worked properly. Because it happened more often I've bought a new hard drive (Toshiba 40 GB). I've had Acronis True Image and planned to make a disk clone to the new drive. The problem is that a notebook now doesn't boot anymore so I cannot boot it from A CD nor hard drive. It stops at "In Touch..." logo with "Press [F12] for the boot device selection menu" text and doesn't react any key. I tried to boot with no CD, no hard drive - the same. I also connected internal HD using ATA-To-USB adapter - the same. Does it mean that's not a disk problem but motherboard or other components? Is it possible to enter BIOS before boot selection screen?
Regards,
Jacek

Problem solved. There was a broken PCB under the CPU socket. I've found that pressing with my finger and holding CPU while booting allowed to startup the system while releasing the finger caused system hanging and its total crash. Our local service tried to repair it but with no success. Finally two days ago we've found a working motherboard (a used one) for about 200 USD and now I'm waiting for installing it in the laptop. Th regular price for a new one (about 400 Euro) is too much, but 200 USD is OK. I do like the laptop because of its ports (LPT, RS232). It's used for programming and controlling some older devices. Newer laptops have no LPTs nor RS232s and it's not easy to find a working USB adapter because the software we're using is even from DOS times and has hard-coded IRQs for those ports.
Anyway, I hope it'll back from the service fresh and new, and of course working ;)
Thank you for your tips.
Regards,
Jacek

MS Autoroute crashes on Tecra A9

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