MS Azure Recovery Services Agent was unable to create a snapshot - 0x186C2

Hello in the Azure Backup forum,
We use Microsoft Azure Backup on a VM in Azure. We have scheduled a backup for everyday. However, so far it has not been able to backup anything it fails with:
"Microsoft Azure Recovery Services Agent was unable to create a snapshot of the selected volume. Please try the operation again. If the issue persists, contact Microsoft Support. (0x186C2) "
and in the Windows event log it is found that:
Event ID 20 - volsnap:
" a volume snapshot of C:\ was interrupted - free space could not be calculated " - this has been translated from Danish.
Furthermore when I try doing a manual backup via volume shadow copy services I get the following error:
When troubleshooting and researching I find hotfixes for this type of error for Windows 2003 Server but none for Windows 2012 R2 or specifically for Microsoft Azure Backup.
Any suggestions and help will be highly appreciated :-)
Looking forward to hear from you.
Red Baron

Hi,
Please change the Shadow Copy Storage limit for the System drive to NO LIMIT and check. You may refer:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/e8cac987-e3b9-4ac1-9247-a72e1f953036/was-unable-to-create-a-snapshot-of-the-selected-volume-0x186c2?forum=windowsbackup
Also, I see that in that error message it states about Free space could not be calculated. Please make sure that you have enough free space (atleast equivalent to that size of snapshot).
Regards,
Manu

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