Ms crm 2013 social pane phone call issue.

Question

Hi All,
One of my client is having issue on add of Phone call activity from social pane.
During addition of phone call activity he said the owner of the previous phone call activities also changed with his name.
Below is dummy image that show the owner name is update for old phone call activity on add of latest phone call activity.
Please help me to resolve this.

Answer 1

hi Suresh,
when you set assign to cascade active, the made phone calls/old email etc. Stays with the old owner. Based on the security setting in your organization, your users may not see such activities. Please see this article from MSDN.
https://msdn.microsoft.com/en-us/library/gg309412.aspx
the real impact can be seen only by proper testing.
if the old owner and new owner are in same business units and if they have business unit level permission on activities, you are safe.
let me know if you have any questions.
Jithesh