MS Dynamics and Silverlight

I am trying to submit a support request on
www.microsoft.com/dynamics website. When I click the button to start the request I am greeted with a box that says I need to install Silverlight. If I click OK to install Silverlight it will download the Silverlight installation package which promptly tells
me Silverlight is already installed. So I am stuck in a loop. Any suggestions on what may be the issue here? I was thinking either 32 bit vs 64 bit or perhaps the Microsoft site what an older version of Silverlight. I am using IE 11.

Hi,
Please have a look at the link that Andy ONeill provide to reinstall the silverlight, please choose the right version before install Silverlight:
#32bit: http://go.microsoft.com/fwlink/?LinkId=229320
#64bit: http://go.microsoft.com/fwlink/?linkid=149156
Best Regards,
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