MS Excel 2010 takes long to open with Hyperion Smartview 11

Hi,
the MS Excel 2010 takes about 20 sec to open a blank sheet when is with a user without Internet access. It is automatically open with Internet access. This behaviour started after the installation of Hyperion Smartview.
Can you help?
Ant K.

I've never worked with Hyperion Smart view.
But it sounds like the program configured to access the internet and perform an operation, such as check for updates for that program. Since we know this issue may caused by the Hyperion Smart view. If it is an add-in for office, we can try
to disable it to check if excel can open blank worksheet normally, meanwhile, if you want to use this tool, you can enable it. File->options->add-in

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