MS fix for Explorer Crash
This fix was posted on Live Q&A by an MS person:
I am part of the CEIP team at Microsoft and wanted to share how to fix the issue and share more information.
Description:
New machines installing Windows 7 Beta will not experience this problem. An issue related to the Customer Experience Improvement Program (CEIP also known as SQM) client in the Windows 7 Beta is causing crashes of Explorer, MSI-based installers and other applications. In order to resolve the issue, impacted customers need to run the following script from an elevated command prompt. This script will stop crashes related to CEIP.
Background:
Microsoft deployed a configuration change which exposed this problem. The script provided below removes those changes (registry keys) to prevent further CEIP related crashes.
Detailed instructions:
1. Select and copy the following to your clipboard:
reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f
2. Click on "Start", then "All Programs", then "Accessories"
Right click on "Command Prompt", then click on "Run as administrator"
In the UAC prompt, verify that the program’s name is "Windows Command Processor" and then click "Yes"
Right click on the "Administrator: Command Prompt" window’s black area, then select "Paste"
Press "Enter", you should see “The operation completed successfully”.
If you see “ERROR: Access is denied”, please make sure you followed Step 3.
Close the "Administrator: Command Prompt window"
Hope this helps!
[email protected]
the fix worked initially but after a few mins the same thing happens again. tried doing it again n it says the registry valued does not exist.
Plz help
I know it's been a month but were you using the release version or have you found a fix? The OP was talking about the Beta. I found this thread while searching for an answer to the Explorer crashing problem. I'm using Windows 7 version 6.1.7600 build 7600.
Explorer crashes when I'm copying/moving files, most frequently with the DVD drive. I turned off all non-microsoft shell extensions with Shexview, including some Symantecs that were highlighted as suspect. No change.
I checked for a registry value that had something to do with throttling, which some people said was the problem, but that didn't exist in my registry.
I uninstalled Mozilla, which others blamed it on. No change.
I really need to fix this, but every thread I have read so far has been useless. Does anyone here know what to do about it?
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