MS Media Player 10 WMA Support W

My Nomad Zen doesn't play the latest files I rip with the new Media Player version 0.
[Windows Media Audio 9. - VBR Quality 90, 44 kHz, stereo -pass VBR]
Is this a problem with my unit or do I need a firmware upgrade to support this?
If this is a firmware issue, Is there any hope for a firmware upgrade?
Message Edited by PeterH on 0-7-2004 04:55 PM

PeterH
I have a similar problem, but at least I can play the files I encode on my Zen Xtra. I have isolated the cause to the Windows Media Audio 9. codec. I can literally encode any WMA file at any compression rate (92, 256, 320 kbps ? CBR? etc) and the track length error is repeated (Read below for more info?)
Here?s the link to my thread: http://forums.creative.com/creativel...id=27390#M7053
Which says this...
<"I am having problems with tracks encoded as Windows Media Audio 9. ? CBR 320 kbps, 44kHz, 6 bit, stereo single pass using Adobe Audition .5 (in this instance ? though this problem occurs with various other WMA encoding programs such as Audio Conversion Wizard .65).
<These encoded files play fine on my pc using Windows Media Player 0 (or any other player) indicating a correct track length, but when these files are copied to my Zen Xtra (60GB) the track length display incorrectly. There is no problem with the mp3 equivalent - encoded CBR 320 kbps, 44kHz, 6 bit, stereo ? which work perfectly on both my pc and Zen Xtra.
<In detail - a 74 minute continuous play track may display as 2m 24s (depending on the file, the track length always varies) and as such I can only fast forward to this extent. If I was listening to say, 37m 24s on this track and depressed the fast forward button, holding a second or two, and then let go, it would jump back to 2m 24s despite indicating say 45m 37s. A nightmare!
<I could understand that there may be a problem ascertaining the correct track length on a VBR file but these are CBR.
<Any ideas or suggestion are welcome?"
I certainly don?t want to use older WMA codecs to encode my latest material. I have the most up-to-date firmware, drivers & applications available but no remedy.
Here?s the email I received from Creative after contacting them direct?
?Thank you for contacting Creative Technical Support.With regards to the issue, could you kindly do a Clean Up on the playerby accessing Recovery Mode?
Below are the steps on how to access Recovery Mode. Turn off your Zen player. Hold down the Play/Pause button and insert a paper clip into the Reset hole on the Jukebox Zen. Remove the paper clip from the Reset hole and then release the Play/Pause button after the recovery mode has started. The Jukebox Zen will enter the Recovery Mode and the following options will be displayed:Clean Up (Performs a disk scan on the players hard disk)Format All (Formats the players hard disk - Note: all contents will be lost) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Jukebox Zen)Reboot (Reboots the device).Select the first option to do a Clean Up. This allows the player to re-organize the files on the hard dri've, and fix any file problems that may have developed. After a clean-up, if you reboot, a symbol with the message "Re-building Library" shows up before normal functioning (depending on the amount of songs on your Zen, it might take a few minutes to rebuild the library).After doing a Clean Up, do download and install the latest firmware update for the player from our website at the following link.http://us.creative.com/support/downloads/Under Product Type, select MP3 Players, followed by Zen (Hard Disk Dri've/ Micro) and then select NOMAD Jukebox Zen Xtra. For OS, select Windows XP. The file to be downloaded is Creative Jukebox Zen Xtra Firmware Update version .20.08 (.03 MB).After downloading the file, kindly access Recovery Mode on the player again and this time select the 3rd option to Reload OS.NOTE: Reloading your Operating System should not affect the contents of your Zen.WARNING: Before reloading the OS, the firmware update from the website MUST be downloaded onto the computer first in order to complete thereload process.From Rescue Mode Scroll to Option 3 and press the scroller. The Message "OS will be erased. Reload it via USB. Continue?" appears Choose the correct icon (Yes). "Erasing OS..." appears.When you see the message "Start Firmware update now!" do so as quickly as possible.FIRMWARE UPDATEownload to its own folder and extract the firmware on your computer. After that, install the firmware by following the on-screen instructions.
I think I need to send them another email clarifying that it is a problem with the WMA 9. codec. Perhaps they might have the answer?
Laters
WOODS

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