MS Office 2011 for Mac - Installer quite unexpectedly
Operating system Mac OSX 10.9.1
First time installing office. Just purchased and downloaded today.
I have not had this problem before installing any other software.
This happens early in the installation process, and it happens every time without fail. Here are the steps
1) I click on Office Installer.pkg
2) A dialog appears: "Welcome to the Microsoft Office for Mac 2011 Installer"
3) I click the Continue button
boom. The error message: "Installer quite unexpectedly"
Here is the dump. Please help!
Process: Installer [912]
Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Identifier: com.apple.installer
Version: 6.0 (721)
Build Info: Installer-721000000000000~67
Code Type: X86-64 (Native)
Parent Process: launchd [189]
Responsible: Installer [912]
User ID: 501
Date/Time: 2014-01-04 01:54:19.522 -0500
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: 837B06F2-9F64-3004-867F-8B70E3596DCF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000011241ac00
VM Regions Near 0x11241ac00:
mapped file 00000001122ab000-0000000112352000 [ 668K] r--/rwx SM=COW /Library/Fonts/Tahoma.ttf
--> mapped file 0000000112352000-000000011241f000 [ 820K] r--/rwx SM=COW /Library/Fonts/Microsoft/Times New Roman.ttf
mapped file 000000011241f000-00000001129cc000 [ 5812K] r--/rwx SM=COW /Library/Fonts/Microsoft/MS Gothic.ttf
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreText 0x00007fff8c5c1805 OTL::GCommon::GCommon(OTL::GCommon::HowCalled, __CFData const*, OTL::GDEF&, unsigned int, unsigned int) + 129
1 com.apple.CoreText 0x00007fff8c5c1050 TOpenTypeMorph::TOpenTypeMorph(TRunGlue&, TCharStream const*) + 452
2 com.apple.CoreText 0x00007fff8c593699 TShapingEngine::ShapeGlyphs(TLine&, TCharStream const*, CFRange&, TGlyphList<TDeletedGlyphIndex>*) + 543
3 com.apple.CoreText 0x00007fff8c5a648b TTypesetter::TTypesetter(__CFArray const*, __CFString const*, void const* (*)(__CTRun const*, __CFString const*, void*), void*) + 211
4 com.apple.CoreText 0x00007fff8c5a628a CTTypesetterCreateWithRunArray + 93
5 com.apple.AppKit 0x00007fff83036e87 -[NSATSGlyphStorage createCTTypesetter] + 1493
6 com.apple.AppKit 0x00007fff830328d3 -[NSATSTypesetter _ctTypesetter] + 327
7 com.apple.AppKit 0x00007fff83031af9 -[NSATSLineFragment layoutForStartingGlyphAtIndex:characterIndex:minPosition:maxPosition:lineFragme ntRect:] + 85
8 com.apple.AppKit 0x00007fff8303064e -[NSATSTypesetter _layoutLineFragmentStartingWithGlyphAtIndex:characterIndex:atPoint:renderingCon text:] + 2777
9 com.apple.AppKit 0x00007fff83063c79 -[NSATSTypesetter layoutParagraphAtPoint:] + 149
10 com.apple.AppKit 0x00007fff836dbb45 -[NSTypesetter _layoutGlyphsInLayoutManager:startingAtGlyphIndex:maxNumberOfLineFragments:maxC haracterIndex:nextGlyphIndex:nextCharacterIndex:] + 4043
11 com.apple.AppKit 0x00007fff83062c9d -[NSTypesetter layoutCharactersInRange:forLayoutManager:maximumNumberOfLineFragments:] + 202
12 com.apple.AppKit 0x00007fff83062b81 -[NSATSTypesetter layoutCharactersInRange:forLayoutManager:maximumNumberOfLineFragments:] + 1107
13 com.apple.AppKit 0x00007fff83061219 -[NSLayoutManager(NSPrivate) _fillLayoutHoleForCharacterRange:desiredNumberOfLines:isSoft:] + 1306
14 com.apple.AppKit 0x00007fff83060ac9 -[NSLayoutManager(NSPrivate) _fillLayoutHoleAtIndex:desiredNumberOfLines:] + 201
15 com.apple.AppKit 0x00007fff831704c9 +[NSLayoutManager(NSPrivate) _doSomeBackgroundLayout] + 729
16 com.apple.AppKit 0x00007fff8316ec06 _NSPostBackgroundLayout + 310
17 com.apple.CoreFoundation 0x00007fff8b7470a7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
18 com.apple.CoreFoundation 0x00007fff8b747017 __CFRunLoopDoObservers + 391
19 com.apple.CoreFoundation 0x00007fff8b7387b8 __CFRunLoopRun + 776
20 com.apple.CoreFoundation 0x00007fff8b738275 CFRunLoopRunSpecific + 309
21 com.apple.HIToolbox 0x00007fff86c38f0d RunCurrentEventLoopInMode + 226
22 com.apple.HIToolbox 0x00007fff86c38b85 ReceiveNextEventCommon + 173
23 com.apple.HIToolbox 0x00007fff86c38abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
24 com.apple.AppKit 0x00007fff82f8b28e _DPSNextEvent + 1434
25 com.apple.AppKit 0x00007fff82f8a8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
26 com.apple.AppKit 0x00007fff82f7e9cc -[NSApplication run] + 553
27 com.apple.AppKit 0x00007fff82f69803 NSApplicationMain + 940
28 com.apple.installer 0x0000000106a2b254 0x106a29000 + 8788
29 libdyld.dylib 0x00007fff8f0e15fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff87fe491a __recvfrom + 10
1 com.apple.installframework 0x0000000106b1ddc4 do_log_udp_listen + 247
2 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff87fe5662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8973843d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff89738152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff87fe4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff867f8c77 _pthread_cond_wait + 787
2 com.apple.Foundation 0x00007fff89d888d0 -[NSCondition waitUntilDate:] + 344
3 com.apple.Foundation 0x00007fff89d7f778 -[NSConditionLock lockWhenCondition:beforeDate:] + 232
4 com.apple.installframework 0x0000000106b1ccc1 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 157
5 com.apple.Foundation 0x00007fff89db770b __NSThread__main__ + 1318
6 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff87fe0a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff87fdfd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8b739315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8b738939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8b738275 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff8312b1ce _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff87fe0a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff87fdfd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8b739315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8b738939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8b738275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff89db7907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff89db770b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 6:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff87fe4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff867f8c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87b38e15 JSC::BlockAllocator::blockFreeingThreadMain() + 261
3 com.apple.JavaScriptCore 0x00007fff87b2e0af ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff87fe4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff867f8c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87b39887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87b39718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff87b2e0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 8:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff87fe4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff867f8c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87b39887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87b39718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff87b2e0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff87fe4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff867f8c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87b39887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87b39718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff87b2e0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff87fe4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff867f8c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87b39887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87b39718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff87b2e0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff87fe4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff867f8c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87b39887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87b39718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff87b2e0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff87fe4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff867f8c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff87b39887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff87b39718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff87b2e0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff867f6899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff867f672a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff867fafc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff87fe4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff867f7f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff867fafb9 start_wqthread + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff87fe4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff867f7f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff867fafb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000011241abf8 rbx: 0x00007fff591d38b8 rcx: 0x0000000000000014 rdx: 0x00007fff744873c0
rdi: 0x00007ff0f3530e20 rsi: 0x0000000000000000 rbp: 0x00007fff591d3710 rsp: 0x00007fff591d36e0
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x00000000e0d166ed r11: 0x0000000035770e98
r12: 0x0000000000000000 r13: 0x00007ff0f3530e20 r14: 0x000000011241c76a r15: 0x00007fff591d38d0
rip: 0x00007fff8c5c1805 rfl: 0x0000000000010206 cr2: 0x000000011241ac00
Logical CPU: 4
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x106a29000 - 0x106a52ff7 com.apple.installer (6.0 - 721) <AB8A6C63-00AC-34C5-B1D7-AA7CDA4555F0> /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
0x106a6c000 - 0x106ab1fff com.apple.GraphKit (1.0.5 - 30) <288D0898-D573-3834-8DBA-B73396C40FD0> /System/Library/PrivateFrameworks/GraphKit.framework/Versions/A/GraphKit
0x106ad3000 - 0x106ad8fff JavaLaunching (1) <528DEA76-B869-36B5-87A6-D9B722968E16> /System/Library/PrivateFrameworks/JavaLaunching.framework/Versions/A/JavaLaunch ing
0x106ae6000 - 0x106afafff com.apple.InstallerPlugins (6.0 - 721) <4C68DDE4-69F1-387C-A519-0EFFFBE77E8B> /System/Library/Frameworks/InstallerPlugins.framework/Versions/A/InstallerPlugi ns
0x106b13000 - 0x106bb9fff com.apple.installframework (700 - 846) <793B31D4-A323-3E08-A3E3-0426281C09F9> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
0x10d778000 - 0x10d778ff9 +cl_kernels (???) <ED86006C-885E-4677-AEB4-CE7E6FA9B6A9> cl_kernels
0x1107bf000 - 0x1108a5fef unorm8_bgra.dylib (2.3.58) <9FF943D1-4EF7-36CA-852D-B61C2E554713> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x110a80000 - 0x110a81ffa +cl_kernels (???) <310FD731-B8BC-4B7C-9CA3-861A6454BA31> cl_kernels
0x110c74000 - 0x110c75ff7 libSymbolConverter.dylib (61) <D7180B51-E764-34F1-A9B3-9E7F94562017> /System/Library/CoreServices/Encodings/libSymbolConverter.dylib
0x11205a000 - 0x112076fff libJapaneseConverter.dylib (61) <94EF6A2F-F596-3638-A3DC-CF03567D9427> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x7fff64049000 - 0x7fff6407c817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff826eb000 - 0x7fff82859ff7 libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x7fff829b3000 - 0x7fff82a84ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff82a85000 - 0x7fff82a8cff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
0x7fff82a8f000 - 0x7fff82a96fff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff82a97000 - 0x7fff82b86fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff82b87000 - 0x7fff82b8bff7 libheimdal-asn1.dylib (323.12) <063A01C2-E547-39D9-BB42-4CC8E64ADE70> /usr/lib/libheimdal-asn1.dylib
0x7fff82e15000 - 0x7fff82ecdff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff82ece000 - 0x7fff82ed8fff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff82f29000 - 0x7fff82f2bfff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff82f2c000 - 0x7fff82f55ff7 libc++abi.dylib (48) <8C16158F-CBF8-3BD7-BEF4-022704B2A326> /usr/lib/libc++abi.dylib
0x7fff82f56000 - 0x7fff82f5aff7 libGIF.dylib (1038) <C29B4323-1B9E-36B9-96C2-7CEDBAA124F0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff82f66000 - 0x7fff82f66ff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff82f67000 - 0x7fff83adbff7 com.apple.AppKit (6.9 - 1265) <0E9FC8BF-DA3C-34C5-91CC-12BC922B5F01> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff83adc000 - 0x7fff83ae6ff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff83ae7000 - 0x7fff83b4aff7 com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff83b4b000 - 0x7fff83b53fff libMatch.1.dylib (19) <021293AB-407D-309A-87F5-8E782F46753E> /usr/lib/libMatch.1.dylib
0x7fff83b6d000 - 0x7fff83e57fff com.apple.CoreServices.CarbonCore (1077.14 - 1077.14) <B00BEB34-A9F5-381F-99FD-11E405768A9A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff83e9a000 - 0x7fff83ea5ff7 com.apple.DirectoryService.Framework (10.9 - 173.1.1) <F8566D1F-450F-3571-911F-75C68E45919F> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff83ff2000 - 0x7fff83ff3ff7 libsystem_sandbox.dylib (278.10) <A47E7E11-3C76-318E-B67D-98972B86F094> /usr/lib/system/libsystem_sandbox.dylib
0x7fff83ff4000 - 0x7fff84040ffe com.apple.CoreMediaIO (401.0 - 4544) <44EBC0FE-DAD5-3711-96CB-05250F350A16> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff841fd000 - 0x7fff8428cfff com.apple.Metadata (10.7.0 - 800.12.2) <A9F5D471-8732-3F95-A4A2-33864B92A181> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff849dd000 - 0x7fff84b95ff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff84b96000 - 0x7fff84d06ff6 com.apple.CFNetwork (673.0.3 - 673.0.3) <42CFC3DB-35C8-3652-AF37-4BCC73D8BDEF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff85b6e000 - 0x7fff85b96ffb libRIP.A.dylib (599.7) <6F528EE3-99F8-3871-BD60-1306495C27D5> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x7fff85bd5000 - 0x7fff85bf0ff7 libsystem_malloc.dylib (23.1.10) <FFE5C472-B23A-318A-85BF-77CDE61900D1> /usr/lib/system/libsystem_malloc.dylib
0x7fff85bf1000 - 0x7fff85c36ff7 libcurl.4.dylib (78) <A722B4F0-1F6C-3E16-9CB1-4C6ADC15221E> /usr/lib/libcurl.4.dylib
0x7fff85c37000 - 0x7fff85cbfff7 com.apple.CorePDF (4.0 - 4) <92D15ED1-D2E1-3ECB-93FF-42888219A99F> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
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0x7fff8a106000 - 0x7fff8a554fff com.apple.VideoToolbox (1.0 - 1273.29) <6E38291D-7A81-3033-AFB9-61ABD38B6371> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
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Back up all data.
Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.
From the application's menu bar, select
File ▹ Restore Standard Fonts...
You'll be prompted to confirm, and then to enter your administrator login password.
Boot in safe mode to rebuild the font caches. Boot again as usual and test.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. In that case, ask for instructions.
Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.
Similar Messages
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Trying to install MS Office 2011 for Mac SP 2 (14.2.0) on my Macbook Air (Lion 10.7.3). I have to close Microsoft Database Daemon and SyncServicesAgent but can not see how to do so. I have closed all applications. Can anyone help? Many thanks
Thanks Kurt! I had tried all that and had tried closing both programmes from the application monitor, but SyncServices Agent refused to close. I tried closing Launchd which is their mother application, but that just caused the screen go go blank. In the end the two programmes let themselves be closed next time I tried the installation process so all was well. Thanks for your help!
-
Can't activate Office 2011 for mac (downloaded from office 365 portal)
Hello All,
I've installed Office 2011 for mac which was downloaded from office 365 Portal. However, during installation process there was not a windows for activation (key or sign in method).
Is there a way to force activation on Office 2011 for mac?
Note: I've deleted office 365 com.microsoft.office.plist but i didn't get a windows for activation.
MacbookPro Version 10.10.2
Regards
JOHi,
If you downloaded Office 2011 for Mac, you may not need a product key to activate it. Office 365 uses a new mechanism that the activation is based on your Office 365 Account instead of a product key.
Anyway, in this forum we mainly discuss questions and feedbacks about Office for Windows, as your question is about Office for Mac, I suggest you post the question in Office for Mac forum:
http://answers.microsoft.com/en-us/mac
I've also noticed this question is actually more related to the activation, you may need to contact the local customer service to get more dedicated assistance:
https://support.microsoft.com/gp/customer-service-phone-numbers/en-us?wa=wsignin1.0
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Problems with Office 2011 for mac after upgrading to Mountain Lion
Office 2011 for mac worked fine with Lion on my MacBook Air. I had been having some problems with my computer freezing and crashing, so the folks at the Genius Bar wiped my computer clean and installed Mountain Lion for me.
I have full backups (Time Machine) from before the wipe on my external hard drive, but I was told not to restore from the backup, that I should drag and drop files instead. I was also told to re-install any program for which I had the disk. I reinstalled Office 2011 via the disk.
Two major problems followed:
1. I lost all my old emails (I use Mail). Even rebuilding the library or trying to restore them from Time Machine don't get them back.
2. Word and Excel don't seem to recognize me anymore. I can pull up and modify an old document or workbook, but I cannot "save" my changes. I have to hit "save as." That's a pain, but there's a worse problem.
I have no trouble saving these "save as" versions to my desktop or to my Documents file. But I cannot save them anywhere else — even to the folder where I found the original document. I get a message that I don't have the necessary permissions to access or modify the folders. I'm asked to authenticate, and I do, but that doesn't seem to do anything.
I tried Get Info on the workbooks and documents, and I'm clearly granted Read and Write permission.
I've done a permissions repair via Disk Utility. There were some things to repair, but it didn't solve my problem.
I know I can move all documents to an external hard drive and then recreate all the folders, saving all the documents and workbooks "as" but it seems a huge amount of work. Can anybody suggest an easier route or how to get my email history?You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: 'resetpassword' (without the 's) and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.
http://osxdaily.com/2011/11/15/repair-user-permissions-in-mac-os-x-lion/ -
When I installed the recent updates for Microsoft Office 2011 for Mac, my iCal calendar was wiped out, as was the calendar on my iPhone. I'd rather use iCal than Office and was attempting to phase Office out altogether. Now, all of my information is on the Office calendar but not iCal. The iCloud version of my iCal calendar is not up to date. In any event, I couldn't figure out how to send that info to the iCal on my mac or my phone. How can I sync my Office calendar info to iCal? If that's not possible, how can I get my Office calendar to sync with my iPhone? All of my sync services are set up in iTunes and on my phone. This happened to me once before and I spent hours on the phone with Apple and on the web trying to work it out. I NEED MY CALENDAR!!!! PLEASE HELP!!!!!
As that's not an Apple product, you may get more help by using Microsoft's Office for Mac forums:
Office for Mac forums
The other concern I have is that Office 2011 requires an Intel-based Mac and you posted in the older iMac (pre-Intel or "PPC") forums. If you have an Intel-based iMac (Apple menu > About this Mac..." will say "Intel" if you do) then I think you'll get faster and more accurate ansers to other questiosn in the Apple forums for newer iMacs here:
iMac (Intel) -
While trying to save a word document (Microsoft Office 2011 for Mac) in PDF, there is a section of the header or footer which is always missing!! Could anyone please tell me hot to fix this problem!!??? It works perfectly fine on my friends Mac!!
Easiest way with Acrobat pro, is save the Word document, then convert the document to PDF with Acrobat, rather than doing a "save as" in Word itself to PDF.
Do you have Acrobat full version or Pro? -
How can I be able to use my Windows publisher files on my Mac computer, since Microsoft office 2011 for Mac doesn't have Publisher? What's most recommended software to use for this purpose?
Just an FYI here Allan, and clinton.
Version 4.0 or newer of Libre Office can open and edit Publisher files, this is fairly new, you may not have noticed it yet,
I tested it last week for another OP, it works very well, so finally there is a Mac application that can replace Publisher.
Here's a link to the post.
VikingOSX deserves the credit for finding it. -
How do I sync Office 2011 for Mac with Contacts under Mountain Lion?
How do I sync Office 2011 for Mac (Outlook) contacts with Contacts under Mountain Lion (or iOS6)? Outlook doesn't seem to have moved on from iSync, and meddling seems to produce unpredictable results.
You can't. Microsoft have not added support for the industry standard sync protocols iCloud uses.
See: http://support.microsoft.com/kb/2648915 -
What is the easiest method to convert your Outlook Mail from MS Office 2011 for Mac, into Apple Mail?
As best I can see from googling it, there is NO easy direct way with Apple's builtin tools. If you Google it you will find that many software companies are selling Apps specifically designed for this purpose. Good luck.
Hope this helps -
how use set up with office 2011 for mac as I did keep tried put download but it's always 'update' download. I want get start set up new office 2011 for mac? please help me
You must be using an update CD. You need the software that has the full version first - install that, then you can use the update one if needed. I know, cuz I made the same mistake - lol
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I updated Office 2011 for Mac to its 14.4.1 version and, out of the blue, it could not connect to the Exchange server anymore. At my office they use Exchange 2007 and I am the only Mac in the building. I've deleted the account and added it again countless
times, and it reports username, password or security configuration issues.
I checked the HD (everything OK) and repaired the main identity (everything OK).
Still, I cannot get the color button to go from orange to green.
Hope someone can help.That's weird. I'll try to reproduce it in our labs.
What's the Exchange 2007 version? You can get it in EMS (Exchange Management Shell) with:
GCM exsetup |%{$_.Fileversioninfo}
I guess you are running Mavericks v10.9.3, and you are trying to connect locally?
Step by Step Screencasts and Video Tutorial -
I have a macbook pro with mountain lion and now so I can not synchronize my outlook calendar office 2011 for mac with ical and, therefore, with icloude. Can anyone help?
http://support.apple.com/kb/HT5922
If you want to mirror your desktop, see:
http://support.apple.com/kb/HT5404
Regards. -
Unable to Sync Outlook Contacts of Office 2011 for Mac with iPhone 5
I have been struggling to sync my Outlook 2011 for Mac with my iPhone 5 via iTunes. Apple support says it is not possible. All thier stores say you can use Office on Mac Machines but no one says that you cannot sync contacts with iPhone. Why in the world Apple does not allow to sync contact from Outlook to iPhone? The apple support say that in the earlier version of iTune it was possible but in the current version it is not possible. Has some genius found a way to sync the Outlook 2011 contacts with iPhone using iTune or any other external software? I will be grateful for any help in the matter.
The comment from Apple support was partially true. If you search the web you will find that Office 2011 (latest Mac version of Office) has never been able to sync with an iPhone. Older versions (maybe), and Windows versions possibly, but not the latest Mac version. MS changed the format of just about everything in Outlook 2011. It was MS that broke the iTunes ability to sync, not Apple.
So, even though Office 2011 works just fine on a Mac, you loose the ability to sync with your iPhone. Thank the folks in Redmond for this. -
Spell Check Not Working on Office 2011 for Mac (Word) from Today!
Help please
Jumped on my Mac tonight to right a report in Word (2011 for Mac), been using this before Xmas and in years past other Office for Mac versions. Never any problems with the spell check before i.e. red wiggly line appears so you can review or amend as necessary, but no red line tonight!
I have being playing around with the settings > preferences > spelling - I leave the "Hide spelling errors in this document" unchecked, but still it dosent seem to work anymore.
I am the only person who uses my Mac and I haven't changed any settings so I can not understand why this is happening now.
If anyone can help, please do as I miss my reb wijgly anb mi speling is rudish without ip!
Thanks JohnSince Office is Microsoft software, please post your question on MS' own forums for their Mac software, as Apple Discussions only provide support for Apple products: http://www.officeformac.com/productforums
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Duplications when syncing Entourage (Office 2011 for Mac) with my iPhone 3GS
I have a MacBook, and I'm using Snow Leopard. I have MS Office for Mac 2011. In syncing Entourage with my iPhone, I get many duplications on the Entourage calendar. When I was looking at the sync page in iTunes, under "sync iCal calendars," and then "selected calendars," Entourage is listed twice. I've tried just checking one of the Entourage entries, and they both become checked again.
My question is twofold:
a) Is the double listing and checking of Entourage part of the problem?
b) How can I edit the list of calendars?
Thanks.
msThe comment from Apple support was partially true. If you search the web you will find that Office 2011 (latest Mac version of Office) has never been able to sync with an iPhone. Older versions (maybe), and Windows versions possibly, but not the latest Mac version. MS changed the format of just about everything in Outlook 2011. It was MS that broke the iTunes ability to sync, not Apple.
So, even though Office 2011 works just fine on a Mac, you loose the ability to sync with your iPhone. Thank the folks in Redmond for this.
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