MS Office 2013 Standard Error Code: 25004 on Windows Server 2012 R2
We are doing some server maintenance and upgrades for one of our servers here at work. When trying to install MS Office 2013 Standard from a Volume License we are getting the error 25004 which states the installation cannot go through due to a previous
installation of office on computer from a trial license. Everything has been removed and we've follow numerous steps to remove files in order to get the installation to reach 100%. Unfortunately every step we've taken we are still getting the error 25004.
We've ran Microsoft FixIt as well as followed the steps from numerous articles here. Please if anyone has experience and solved this issue respond back with the solution. As of now this server is down due to installation failure of office.
The 25004 is normally associated with trying to re-installa trial on a machine that has had that trial installed. But you say that is not the case
Did you just click "Run" directly when you try the Fixit tool? The Fix It tool
might not work if you click "Run" directly, Please try to save the Fix it tool locally and then use it. Even if you think you don't have Microsoft Office installed, run it anyways.
You might also need to try the manual removal steps given in
http://support.microsoft.com/kb/2739501? If you’ve tried only the Fixit so far, try the manual removal steps now. Then restart and reinstall.
This might be helpful:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-visio/visio-install-fails-error-25004-system-error/e3663e9a-a112-487d-9e81-7a33cc2783fe
Ashish
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Root Cause: The user account I was using had all the required privileges for Exchange Installation but was not having access to edit the registry of the server. Enable access to registry edit tools and you are good to go.
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Additional Information 1: ac05
Additional Information 2: ac0507478d1c5bd693cfc4fe3987e900
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This is a scheduled backup trying to write to a network location, so we changes the service to run under the context of an account that does have permissions to write to the network share.
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HRESULT 0x8078006b
DetailedHRESULT 0x8004230f
ErrorMessage %%2155348075
BackupState 12
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Log Name:
Microsoft-Windows-Backup
Source:
Microsoft-Windows-Backup
Date:
7/8/2013 8:00:12 PM
Event ID:
5
Task Category: None
Level:
Error
Keywords:
User:
SYSTEM
Computer:
servername.edu
Description:
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Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>5</EventID>
<Version>3</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2013-07-09T02:00:12.872602100Z" />
<EventRecordID>30</EventRecordID>
<Correlation />
<Execution ProcessID="3028" ThreadID="3996" />
<Channel>Microsoft-Windows-Backup</Channel>
<Computer>servername.edu</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTemplateID">{A421E864-A115-4288-8D12-F4878CF8A248}</Data>
<Data Name="HRESULT">0x8078006b</Data>
<Data Name="DetailedHRESULT">0x8004230f</Data>
<Data Name="ErrorMessage">%%2155348075</Data>
<Data Name="BackupState">12</Data>
<Data Name="BackupTime">2013-07-09T02:00:06.273000000Z</Data>
<Data Name="BackupTarget">\\servername\BACKUP</Data>
<Data Name="NumOfVolumes">2</Data>
<Data Name="VolumesInfo"><VolumeInfo><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="0" HasFiles="1" HasSystemState="0"
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<Data Name="SourceSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="PrepareBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="PrepareBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="BackupWriteStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="BackupWriteEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="TargetSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="TargetSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="DVDFormatStartTime"><TimesList></TimesList></Data>
<Data Name="DVDFormatEndTime"><TimesList></TimesList></Data>
<Data Name="MediaVerifyStartTime"><TimesList></TimesList></Data>
<Data Name="MediaVerifyEndTime"><TimesList></TimesList></Data>
<Data Name="BackupPreviousState">2</Data>
<Data Name="ComponentStatus"><ComponentStatus></ComponentStatus></Data>
<Data Name="ComponentInfo"><ComponentInfo></ComponentInfo></Data>
<Data Name="SSBEnumerateStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBEnumerateEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBVhdCreationStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBVhdCreationEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBBackupStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBBackupEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SystemStateBackup"><SystemState IsPresent="0" HResult="0" DetailedHResult="0" /></Data>
<Data Name="BMR"><BMR IsPresent="0" HResult="0" DetailedHResult="0" /></Data>
<Data Name="VssFullBackup">false</Data>
<Data Name="UserInputBMR">false</Data>
<Data Name="UserInputSSB">false</Data>
<Data Name="BackupSuccessLogPath">
</Data>
<Data Name="BackupFailureLogPath">
</Data>
<Data Name="EnumerateBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="EnumerateBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="PruneBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="PruneBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="BackupFlags">0x9</Data>
<Data Name="ComponentInfoSummary"><ComponentInfoSummary ComponentInfoArrayPresent="1" TotalComponents="0" SucceededComponents="0" /></Data>
</EventData>
</Event> -
Office 2013 Home and Business License Compatability with Windows Server 2012 R2
Are there any license issues with installing Office 2013 Home and Business on Server 2012 R2 operating system?
I am having inconsistent issues installing this software on a server running this operating system. The Office software is not being acccesed by client workstations. Its a stand alone software installation for the server. Are there any
special installation procedures I must follow or software registration procedures I must follow?
Microsoft website states Office 2013 Home and Business is compatible with Server 2012 but doesnt include the an R2 version reference.Hi,
Please note only Volume Licensing editions of Office may be used on RDS host server. Since Home and Business is a Retail edition, it's not suitable/permitted if you are using RDS.
Regards,
Melon Chen
TechNet Community Support -
Hi there,
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Hi All,
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SRKD0808Hi All,
I sorted out this problem
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URL http://servername/ecp/default.aspx
Whole Process will be here
Exchange Server 2013 Step by Step Installation In Windows Server 2012
SRKD0808 -
Hosting SharePoint 2013 and content separation (Windows Server 2012)
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Trevor Seward
Follow or contact me at...
  
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs. -
Hi All,
I have Citrix VDI (Virtual Desktop Infrastructure) Implemented
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Thanks & Regards,
Sachin ShindeHi,
As mentioned in ths article below, run for Office 365 products on to a Remote Desktop Session Host server is not supported. You can install Office products for Office 365 to a virtual desktop, but the virtual desktop must be assigned to a single user.
http://technet.microsoft.com/en-us/library/jj219423(v=office.15).aspx
Regards,
Melon Chen
TechNet Community Support -
Installed Office 2013 home and Business and its prompting activation for Office 2013 standard
Dear Friends,
Previously i got a trial version of Office 2013 stadard version on my PC and later on i purchased Office home and business version, i uninstalled standard version restarted the PC and installed Office 2013 home and Business OEM pack and activated the prduct.
Now while i am opening any office product like Excel or Word while checking for activation information there its showing me both the versions of office, Office 2013 standard (activation required) and office 2013 Home and business activated. Now my question
is why that office standard 2013 is still showing in my activation page where as the same version was unable to find in my control panel programs and features. please help me out to get rid of this issue.
Thanks in AdvanceHi,
Maybe you didn't remove the the Standard version completely, I suggest you uninstall Office using the Fix it tool:
Click this Fix it.
Or we can uninstall Office 2013 manually, the steps are long and depend on your installation method, please refer to this article below:
Manually uninstall Office 2013 or Office 365
Note Before you start, you need to know removing Office manually is a long, complex process and might require that you reinstall the operating system if certain steps are done incorrectly.
After the uninstall, install the version you need to check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected] -
Co-Existence Office 2013 Standard & Professional
Hi,
We have 4 Remote Desktop Servers 2012R2 with Office 2013 Standard.
We also own Open Licenses for this for each user.
1 user now needs PowerPivots in Excel, which is only available in Excel 2013 Professional, not in the standard edition.
We purchased 1 Open License for this user for Office 2013 Pro.
On a Testserver I've installed Office 2013 Standard with all features.
After that I've installed Excel 2013 Professional.
Now, whenever someone opens "Excel 2013" on Testserver from apps it opens Excel 2013 Professional, not standard.
Apparently Excel has totally forgotten about the Standard version.
I wouldn't even know how I can specifically start Excel Standard instead of Professional since they both seem to share the same exe (C:\Program Files ((x86)\Microsoft Office\Office15\excel.exe). It just starts Excel Professional each time.
Is there a way to restrict Excel professional to this one user ? and let other users still use Excel Standard ?
I'd like to know this before I deploy Excel Professional in our RDS pool.
If no one can answer this : Excel Professional it will be for everyone and this thread will serve as my answer the day MS comes complaining about missing Office Professional licenses.Hi Chloe,
Thanks for the suggestion.
I went ahead and installed Excel 2013 Pro on our RDS pool, on top of the existing Office 2013 Standard.
I've skipped all the other Pro features during install (access, etc.).
We only need PowerPivot and users need to manually activate it in Trust Center > Add Ons. I've only enabled it for the one user who needs it and who is licensed to use it.
So I guess we aren't really breaking any laws here.
Thanks again, Vincent
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