MS Office attachments won't open from external sources in Office 2013

I have a client who is having an issue with MS Office attachments (.docx, .xlsx, .pptx) not opening.  The error message is "[Office program] experienced an error trying to open the file".  This is Office Pro Plus 2013 (no SP) on Win 7
SP1 x64. There are users on same OS with Office 2007 SP3 that are able to open attachments without issue.
I've tracked the issue down to Protected View.  I've also found the acceptable answer for just about everyone that's asked is to uncheck or remove the Group Policy for "Enable Protected View for files originating from the Internet" and/or
"Enable Protected View for Outlook attachments". 
Unfortunatey, due to the environment that it's in, I am unable to make that change.  Does anyone know of an actual fix or workaround separate to this?
Thanks,
Kiel

Hi Kiel,
Probably, you can find the location of those files, then add it to the
Trusted Locations of any Office applications:
FILE>Options>Trust Center>Trust Center Settings...>Trusted Locations>Add new location... button
(usually, the error message dialog contains the source location of those files.)
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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